Problem with "Starred" Message in Mailbox

I have an email in my mailbox, which is headed with the notation (0 Items) and a Subject Line below that, which is followed by YELLOW Star. I cannot do anything with this message--either open it or go to the Menu List and perform any other function about it. How to I delete it from my mail list--it probably was SPAM to begin with, but now it is just stuck there. Any help will be great. BP

Hello popsbb and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with messages on your BlackBerry® Curve™ 8520 smartphone.
To clarify, you can see this message in your folder yet when you go to delete it, are unable to do so?
Are you able to hit the DEL key on the message? If so, do you get any error?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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There's a problem with the recipient's mailbox. Please try resending this message.

I have a user who cannot receive a message from a particular external sender. That senders assistant (same domain and server as the external sender with the issue) is able to forward the exact same message to my user and it arrives as it should. In
message tracking, I can see the message came in through my smart host, through my front end and to the users mailbox server, where an NDR was generated. We had the assistant forward us the NDR and it says:
There's a problem with the recipient's mailbox. Please try resending this message. If the problem continues, please contact your helpdesk.
From my 3rd party smart host/spam filter, I have a copy of the message in audit and when I forward it to myself, the same thing happens - it generates an NDR when it arrives at my Exchange mailbox server. This makes me conclude that my end users mailbox
isn't corrupt, rather it's something in the message header that our server doesn't like (I've seen this happen with other senders as well, but it is extremely rare and random).
Details/facts of my environment:
-Current production messaging system is Exchange 2003.
-Working on Exchange 2010 co-existence.
-This problem between this sender and us has been an issue before the introduction of Exchange 2010.
-I'm hoping to begin end user mailbox migrations to 2010 and will have the sender try again at that time, but I still have testing to do with our voice messaging system before I can begin moving end user mailboxes.
....Begin redacted NDR detail....
Remote Server returned '< #5.2.1>'
Original message headers:
Received: from fe.mydomain.com ([192.168.1.10]) by
mailboxsrv.mydomain.com with Microsoft SMTPSVC(6.0.3790.4675); Thu, 4 Sep
2014 12:49:48 -0700
Received: from exc2010.mydomain.com ([192.168.1.50]) by
fe.mydomain.com with Microsoft SMTPSVC(6.0.3790.4675); Thu, 4 Sep
2014 12:49:47 -0700
Received: from smtp.mydomain.com (192.168.1.49) by exch2010.mydomain.com
(192.168.1.50) with Microsoft SMTP Server (TLS) id 14.3.210.2; Thu, 4 Sep 2014
12:49:47 -0700
Received: from pps.filterd (PPMail.mydomain.com [127.0.0.1]) by
PPMail.gsblaw.com (8.14.5/8.14.5) with SMTP id s84Jkb0n023682 for
<[email protected]>; Thu, 4 Sep 2014 12:49:47 -0700
Received: from na01-by2-obe.outbound.protection.outlook.com
(mail-by2on0098.outbound.protection.outlook.com [TheirIP]) by
PPMail.gsblaw.com with ESMTP id 1p6da7h0jw-1 (version=TLSv1/SSLv3
cipher=AES256-SHA bits=256 verify=NOT) for <[email protected]>; Thu, 04 Sep
2014 12:49:42 -0700
Received: from Theirexchange.theirdomain.com (TheirinternalIP) by
Theirexchange.theirdomain.com (TheirinternalIP) with Microsoft SMTP
Server (TLS) id 15.0.1019.16; Thu, 4 Sep 2014 19:49:38 +0000
Received: from Theirexchange.theirdomain.com ([10.141.86.14]) by
Theirexchange.theirdomain.com ([TheirinternalIP]) with mapi id
15.00.1019.015; Thu, 4 Sep 2014 19:49:38 +0000
Content-Type: multipart/mixed;
 boundary="_000_9a166afd24964edda2d5439ba3dbe712DM2PR08MB445namprd08pro_"
From: Mr Sender <[email protected]>
To: My User <[email protected]>, "Another external recipient ([email protected])"
 <[email protected]>
Subject: FW: A Subject
Thread-Topic: A Subject
Thread-Index: Ac/C2zn97ruwXQpoQtGNrjKOr1NckgFmNoeAAAEpQ2A=
Date: Thu, 4 Sep 2014 19:49:37 +0000
Message-ID: <[email protected]domain.com>
References: <[email protected]domain.com>
<[email protected]ET>
In-Reply-To: <>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <[email protected]domain.com>
x-ms-exchange-transport-fromentityheader: Hosted
x-originating-ip: [internetIP]
x-microsoft-antispam: BCL:0;PCL:0;RULEID:;UriScan:;
x-forefront-prvs: 0324C2C0E2
x-forefront-antispam-report: SFV:NSPM;SFS:(10009015)(6009001)(189002)(199003)(377454003)(164054003)(64706001)(66066001)(19609705001)(15202345003)(50986999)(19300405004)(19625215002)(90102001)(80022001)(20776003)(83322001)(101416001)(99936001)(76176999)(54356999)(81542001)(21056001)(19580395003)(86362001)(4396001)(92566001)(16236675004)(85852003)(551944002)(74502001)(83072002)(87936001)(74662001)(31966008)(107886001)(81342001)(76482001)(46102001)(85306004)(105586002)(33646002)(15975445006)(99396002)(76576001)(74316001)(77982001)(79102001)(95666004)(108616004)(2656002)(106356001)(99286002)(24736002);DIR:OUT;SFP:1101;SCL:1;SRVR:DM2PR08MB446;H:DM2PR08MB445.namprd08.prod.outlook.com;FPR:;MLV:sfv;PTR:InfoNoRecords;MX:1;A:1;LANG:en;
MIME-Version: 1.0
X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:5.12.52,1.0.27,0.0.0000
definitions=2014-09-04_03:2014-09-04,2014-09-04,1970-01-01 signatures=0
X-Proofpoint-Spam-Reason: safe
Return-Path: [email protected]
X-OriginalArrivalTime: 04 Sep 2014 19:49:47.0046 (UTC) FILETIME=[61900460:01CFC879]

A little more discovery...
From my smart host/SPAM filter audit folder, I could see the message was received with a 2 meg "winmail.dat" file. Yesterday, I had attempted redirecting the message to my own mailbox, and it bounced. I decided to try redirecting the message
to a 2010 mailbox, and the message arrived. It had 3 attachments, 1 Word doc, and 2 PDF files. So, this appears to be an encoding issue with the winmail.dat file. Any work arounds/reasons for winmail.dat from being rejected at the mailbox
server? Once it made it to a 2010 mailbox/client, I was able to forward to a 2003 mailbox no problem.

I have two Iphones with different email addresses sharing one Apple ID. Will that cause problems with using messaging and FaceTime?

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millic wrote:
ceroberts75, I remember from your other posts somehow server thinks you already have an account with the email you are trying to configure and you/nokia support is not able to get access to it. Different people have resolved this issue in different ways. For me it was just another way. Thought it might help someone.
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null

Hi Alessandro,
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Dear Tomarshe
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(PI 7.0)
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Hi,
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Edited by: Wolfgang Hummel on Oct 7, 2009 12:20 PM
Edited by: Wolfgang Hummel on Oct 7, 2009 12:21 PM

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Same isue when tryn to change advanced setting :
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Did you solved this issue ?
Message was edited by: lbarbisan

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Thanks for that .
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[email protected]
AA insurance
Xero
apple
building
insurance
etc.
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Problem with posting message in forum

This question was solved.
View Solution.

Hi dkpb,
The problem here was that IE9 at the time was incompatible with the forum software. That has since been fixed. What is your issue now? It helps if you describe your specific problem with posting so we can look into it for you.
SunshineF
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Problem with information message in User exit

Hi All,
Iam using the below code in MV45FZZ to check the customer(sold to party) entered in VA31 with a Ztable and popup a message if it exist in the Ztable.
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Hello,
I have gave similar kind of info message in the same exit like this
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If useful reeward.
Vasanth

Problem with "Starred" Message in Mailbox

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