Problem with starting computer

I have a HP 2309v with a problem when you turn him on. In the beginning you get a message that Windows wont open because there was a change in the hardware of software. Then they ask if you want to solve this problem or continu. When you press continu the computer kinda crash and starts over again with the same question. If you press solve problem you get a menu where they search the problem. They found it, but can't solve it. I dont know either how to solve it. They advised me to contact the manufacturer of the computer and ask what i had to do. So my final question is what do i have to do?

Hi,
         Could you mention the product and model number of the unit which you are calling about ?
    If you have upgraded or changed any parts in the unit (like RAM or HDD), then remove that and then restart the unit. If that does not works. Then tap F2 when you turn ON the unit and it should launch a Hardware diagnostic tool. Run test on the HDD, RAM and System board.
        If you get any errors when running the test, then reply with that error message. 
"I work for HP."
Please click the "White Kudos" star to say thanks for helping.
Please mark "Accept As Solution" if my help has solved your problem.

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