Problem with starting Premiere Pro
Hello
I have some problem with Premiere Pro and Creative Cloud. When I start the program I got a window with this message: "your entire creative world, now all in one place. Then I got one option: "license this software. I press that option and got a "sign in required" and I sign in with my adobe id. Then I get this message:
"thanks"
"Creative Cloud will now be licensed for **my Abobe id**. Click continue to enjoy the software. when I press continue the same prossedyre starts again. Can some help me with this?
This is a user to user forum, not Adobe support (the space is provided by Adobe) so you need to contact Adobe
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Similar Messages
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hi, i have a problem with the premiere pro,i bought but when i made the download say that i have to buy,but i bought,what i have to make?
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Audio-Problem with Adobe Premiere Pro CC 2014 by using long Clips in AVC-Intra Codec (4Gb Border)
Hello
We own a Panasonic camera (AJ-PX5000G) and we film in 1080p50 with the AVC-Intra100 Codec. When importing longer clips in Premiere Pro, the video is fully loaded, but the waveform of the sound ends at the Time Code 00:02:28:35.
Sometimes the sound could be played after this Timecode but otherwise there is no audio. Even if we use the same clip several times we see that it works sometimes and sometimes not. It looks random.
We also tried to import the Clips with Adobe Prelude directly from the P2-Card but there are the same problems.
The Clips in 1080p50 AVC-Intra100 have a bitrate of 227Mbps. After 2 Minutes and 28 Seconds 4Gb are written on the P2-Card and the Camera starts a new picture file and 4 sound files..
It looks like Adobe Premiere Pro has problems with the correct relation of the files that all get together to one clip.
Is there anybody who can confirm this problem? Can anybody help me with this Premiere Problem?
Dennis
(Workstation: Dell Precision T3600, Intel Xeon E5-1620 @ 3.60 GHz, 16 GB RAM, Windows 7 Professional 64-bit, Service Pack 1, Premiere Pro CC 2014.1 (Build 8.1.0) )
Mediainfo of the P2-Cards:
General
Complete name : \CONTENTS\VIDEO\0068T7.MXF
Format : MXF
Format profile : OP-Atom
Format settings : Closed / Complete
File size : 3.92 GiB
Duration : 2mn 28s
Overall bit rate : 227 Mbps
Encoded date : 2014-10-15 13:33:41.000
Writing application : Panasonic P2 2.0
Writing library : Panasonic P2 2.0
Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 4:2:[email protected]
Format settings, CABAC : No
Format settings, GOP : N=1
Format settings, wrapping mode : Clip
Codec ID : 0D01030102106002-0401020201323104
Duration : 2mn 28s
Bit rate : 227 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 50.000 fps
Standard : Component
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 2.193
Stream size : 3.92 GiB (100%)
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Mediainfo Audio-Datei P2-Card:
General
Complete name : \CONTENTS\AUDIO\0068T700.MXF
Format : MXF
Format profile : OP-Atom
Format settings : Closed / Complete
File size : 13.6 MiB
Duration : 2mn 28s
Overall bit rate mode : Constant
Overall bit rate : 770 Kbps
Encoded date : 2014-10-15 13:33:41.000
Writing application : Panasonic P2 2.0
Writing library : Panasonic P2 2.0
Audio
ID : 3
Format : PCM
Format settings, Endianness : Little
Format settings, wrapping mode : Clip (AES)
Codec ID : 0D01030102060400
Duration : 2mn 28s
Bit rate mode : Constant
Bit rate : 768 Kbps
Channel(s) : 1 channel
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 13.6 MiB (100%)Hi,
we have the same problem!
It is not possible to play audio with the AVC-Intra100 Codec fluently.
Can anybody help?
Thanks,
Anja -
Problem with Adobe Premiere pro cs3 3.0
Hello there! I have this odd new problem in adobe premiere cs3 that i havent encountered before and ive tried to solve it but cant =/
If i import a picture into the project it lies there like it should ready to be dragged onto the timeline, the problem is the preview of the picture and the screen when i drag it into the timeline is black.. i cannot get the picture to appear as it just keeps being black, ive tried diff sizes of pictures, the only pictures that ive found that works so far are the windows example ones..
Answers Asap are appriciated, its a wedding movie and has to be done by tommorow night..Can you download and install G-SPOT and run those problem files through it. Tell us what G-Spot tells you. That article, that John T. linked to, should have some details on G-Spot, IIRC.
It is likely that the CODEC is not one that is properly installed, or one that PrPro can use to edit. The good things about VLC Player is that it's free, good and carries most of its own CODEC's. The bad thing is that playing an AV file is not the same as editing that same file, and so a test in VLC will only tell you so much.
This ARTICLE will give you some background on CODEC's.
Good luck,
Hunt -
Having Problems with Adobe Premiere Pro CC
Alright, So I downloaded and installed the Creative Cloud. I'm trying to download the Adobe Premiere Trail because I'm thinking of buying the product. However, After waiting so *******(Excuse the language, you have no idea how frustrating it is) long to download, I'm not sure if it's downloaded or not. It tells me it is installed, but the program won't open. I've tried uninstalling the program to try reinstalling it again, but it just gives me this "1% to 99%", yet it still keeps telling me that it is installed into my computer. I don't know whether or not it installed because I had to wait long hours for it download and it kept getting errors each and everytime. Now it says on my creative cloud that it is "up to date". Why won't it open? Can anybody please tell me? Does it have to do with system requirements? I have a 32 bit sony vaio laptop. My dad has a 62 bit dell laptop and it works very fine. Please help, I don't know what to do.
kevinm14238495
Premier Pro will not work on 32 bit computer. You need to have64 bit computer to Run the product
Please refer
System requirements | Adobe Premiere Pro -
How do I fix a initializing problem with my macbook pro? I only get to the blank screen with the apple logo and the "processing something" sign... it just doesn't start the system....
Please help
MarceloIf there is no loading bar, it's usually a problem with a third party kext file in OS X itself.
You can press the power button down to force a hardware shutdown, then reboot holding the shift key down on a wired or built in keyboard, this will disable them and you go around and update your third party software.
Gray, Blue or White screen at boot, w/spinner/progress bar
Also take this time to backup your users files off the machine if possible.
Most commonly used backup methods
Sometime that won't work and you need to do more
..Step by Step to fix your Mac -
I have problem with starting up my Mac Pro ?
Dear ,
I'have a problem with starting up my Mac Pro , please advice me how to start itThis may help.
http://support.apple.com/kb/TS1365
Note: Steps 5 and 6
Step 5
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best. -
I am experiencing some major problems with my MacBook Pro. I have had some issues with it turning on/off at random times, but today, when starting, I get the grey start-up screen and a recovery bar. After filling in approx 1/4 of the way, the machine dies. After starting it in recovery mode, it will not allow me to download OS X Mavericks- it says the disk is locked. Any ideas? I do not have a back-up and do not want to erase everything before I have explored my options. Help?
try forcing internet recover, hold 3 keys - command, option, r - you should see a spinning globe
most people will tell you to do both pram and smc resets (google) and if you still have issues, either clean install (easy) or troubleshoot (hard) -
Hello. i have a problem with my macbook pro, it happened last night. my computer was so logged in starting up,I decided to shut it down. this morning, when I opened my laptop,it was still so slow, moreover;I cant open folders,itunes.,system ref. help!
What backups do you have?
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when does the test time start? After installing the program? Or only after opening the program? background: I accidently installed the Photoshop test version, but O am still busy with testing Premiere Pro.
Freialeben7 the evaluation period begins when you first launch the Adobe application you are wishing to evaluate.
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I am having problems with my macbook pro and the dock. About every fourth time I start the computer, the dock flashes on and off, then goes completely off and all I get is the spinning ball with brief moments of the cursor. But the computer locks up.
Do you have Parallels installed by any chance? There is a known problem that causes symptoms similar to this. You do not need to actually be running Parallels at the time and nothing in ActivityMonitor would point to Parallels. An update corrects the problem:
http://kb.parallels.com/111541 -
I couldn´t see imported videos with Adobe Premiere pro
Hello:
My name is Oren. I´m from Spain, and this is my problem.
One month ago I bought a Toshiba Satellite 850-31M. It has an x64 processor, 16 GB of RAM and I have 2 hard drives, the c: an SSD of 500 GB and other of 1 Tb hardisk, configured as D:. It has a GeForce GT 630M graphics card with 2 GB of RAM. W8 operating system.
I wanted to try the Adobe Premiere Pro CS6 and I downloaded the trial version. No problem, until I tried to import a video in the source window. Appears a small window that says "importing" and give to play in the source window and start .Audio be heard, but not the image. I've tried different video formats and always the same. The same video are seamlessly Quick Time and other video viewers ..... I do not know what to do, I think I've tried everything, even restart the computer to its factory settings and install Adobe Premiere vacuum and the problem remains. I tested with a trial of Premiere CS5.5 and got it. You hear the audio but no video . Insert the video in the timeline and recognizes it as such, even the first frame, but said, is not seeing in the "source", nor in the preview, only the audio.
What could it be? Am I you could lend a hand I'm desperate?
thank you very muchHello:
I have the vídeos in a hard-disk. I'd tried in different video formats and
always the same. I hear the audio but I couldn't see the video image.
El jueves, 25 de abril de 2013, Jim Simon escribió:
Re: I couldn´t see imported videos with Adobe Premiere pro created by Jim
Simon <http://forums.adobe.com/people/JSS1138> in Premiere Pro - View
the full discussion <http://forums.adobe.com/message/5265806#5265806 -
Error starting Premiere Pro CC
Hi All
When I start premiere pro CC, i get an error (see attached screenshot) saying it cant find my documents location. As far as I know, I havent changed this location, it is the default windows 8 ultimate location
How to I find out what location premiere is looking for and how to i change it so i dont get these start up errors
each time
I have had this error for some time, just getting around to reporting it, but as far as i know
i didnt change anything to cause it
The message doesnt refer to a specific project, as the error comes up at the time I launch PPro
Many thanks
Chris AndersonHi Jim
Thanks again for your reply
I have created a new account, and premiere opens ok with that, so it sounds like something account related as you suggested
What i really want to do is fix the original problem. The thought of setting up a new account with the various settings I have for both adobe and non-adobe apps is a bit to much
If anyone from Adobe can reply please, what has happened here?
I get the same problem if I try to install adobe reader 11. compaining invalid drive Z error 1327. Somewhere in deep down adobe it is looking for something on drive Z (i am assuming
this is the same location problem as premiere)
I have tried doing a subst z: to c: but that makes no difference
HOW do i change this????
Also, does CC membership entitle you to Adobe support?
Chris Anderson -
Help!
i had a problem with my macbook pro: on tuesday 16th (agoust, 2011) I went to a friend's house and show her some document i had in my computer, then i turned off my mac and it asked me: "there are some actualizations available, do you want to update before turn off?" i clicked on yes, waited for update and then the macbook turned off. When I got back home, I tried to turn it on again.... but nothing: it didn't sound baaaammmmm as allways, it didn't reacted. I tried again, but useless.
The next day i went to one of these "authorized management centers", but they coudn't say anything or do anything about it. First they told me the problem was the battery, then the hard disk, then the video card... but don't. I left my mac there by two weeks, hoping they could help me, but they didn't. So I picked it up and go to other place.
The rare thing is that i have just two years with my mac, and i didn't do anything stupid on it (didn't fall, get wet, microwave, hot, shocked, hit or anything) It just stopped working. Two times it turned on. But if not, it's the same story:
When i pushed the button to turn on, sounds like baaaaaammmm, but then again, and again, and again, and the screen doesn't get blue or anything, it appears a foder with a "?" and then the computer turns off...
Im wondering if this is a problem on this computers, because some of my friends told me things much like that that happened with their macbooks.
What's going on??? why this is happening?? cn you help me?This article may help: A flashing question mark appears when you start your Mac.
-
does any one know how to fix a problem with my book pro that has a gray screen with a folder with a question mark on it?
Hello Mokhtary123 and welcome to Apple Support Communities,
It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.
But basically your system can't find the boot disk. Usually this is a symptom of a dead/dying/corrupted hard drive;
A flashing question mark or globe appears when you start your Mac - Apple Support
OS X Recovery
http://support.apple.com/en-us/HT4718
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