Problem with Subcategories XML for 7.3+ not showing in user portal

oh... ok then.
yep, just had another person here test it. So that works just fine. I am an admin, I tested with an end user and it works just fine for them, I also tested with one of our helpdesk admins and it works just fine for them as well. So that is perfect.
I have another question for you. Can you build ticket rules based on subcategories in this scenario? Since they aren't built in to an attribute I would've guessed that you couldn't. Any ideas on how you would make it work?

Ok, so I've been working on getting subcategories to view in the user portal. They work fine inside the new ticket popup for pro users. I've followed the steps I believe but I'm not getting anywhere. Want to post some screenshots and see if you guys can tell me what I'm missing.
This is the config with just the example code in it.
These are my categories.
This is my view inside the new ticket popup.and this is how it looks in my user portal. I'm sure I've got something setup wrong, just not sure what it is. Any help would be greatly appreciated.
This topic first appeared in the Spiceworks Community

Similar Messages

Problem with waveform chart: time scale does not show time correctly

Hello,
I have some problems with a chart.
I want to display some data and the time between two single data can vary. It is something between 50ms and 500 ms.
The problems I have:
1. The time is not shown correctly in the chart (allways 2:00:10 instead of the current time)
2. the data points in the chart have a distance of 1 s (x-scale). That is not correct.
I have tried several things but I thinkt I am on the wrong track.
Could you please help me?
Johannes
LabVIEW 7.1 (!)
Message Edited by johanneshoer on 10-14-2009 04:26 AM
Greetings Johannes
Using LabVIEW 7.1 and 2009 recently
Solved!
Go to Solution.
Attachments:
Chart Test.vi ‏55 KB

I have modifierd the vi again.
Now it looks much better.
I have a data array and the last 10 seconds of the data are displayed.
The array size is maximum 150 and that is more than I need to display. If new data is inserted, the oldest gets deleted.
I wonder if this style is efficient?
The time is stil not displayed correctly in the graph. Why does it always show 2:00:00 ?
Johanens
LabVIEW 7.1
Greetings Johannes
Using LabVIEW 7.1 and 2009 recently
Attachments:
Chart Test 3.vi ‏57 KB

Problem with html link in my jsp----Not showing

Hii frnd ,i m trying to put a <hhtml:link> tag in my jsp ,
the tag is not showing up.
Wht can be the possible reason for tht.

You would probably increase the chances of getting a reply if you posted the code you use. There could be a hundred different reasons.

Problem with my email resent sent email not showing in my sent box of my ipad or in my hotmail account on my pc

My IPAD emails created and sent and also drafts are not showign in my sent or draft box. Also not picking them up in my sent files on my hotmail account when checking later -- any ideas

forgot to mention my email account is through Cox communications (pop server) if this is important to know.
Thanks again!

I have problem with my ipad3. I could not downgrade for ios 6.0.1 to 5.1.1. It was alarm code 3194. can u help me?, I have problem with my ipad3. I could not downgrade for ios 6.0.1 to 5.1.1. It was alarm code 3194. can u help me? Thanks...

I have problem with my ipad3. I could not downgrade for ios 6.0.1 to 5.1.1. It was alarm code 3194. can u help me?, I have problem with my ipad3. I could not downgrade for ios 6.0.1 to 5.1.1. It was alarm code 3194. can u help me? Thanks...

Apple does not support downgrading iOS levels.

HT3042 Please show us the video tutorial for this because i am having so much problem with my iphone5 bluetooth and can not send any file . So plz plz help me

Please show us the video tutorial for this because i am having so much problem with my iphone5 bluetooth and can not send any file . So plz plz help me

You have to use airdrop which is on iOS 7

Problem with the XML in Word 2007 (Word Template)

Hi Experts,
i am new on CRM 2007 and i have a problem with the XML Structure of the Word Template.
First i built a Web Service Design Tool. Then i saw on the Testpage, that it works.
So i started the Document Templates and created a new Template. Object Type was BUS2000126 - CRM Business Activity. Web Service was my created and tested Web Service Tool.
As i opened the Word 2007 with the XML-Structure, i recognized, that there was something wrong.
The Responce on my Testpage from the Web Service Tool had the following structure:
response (test.types.p1.CrmostZlaWord5ReadResponse)
   Output (test.types.p1.CrmostZla010RoszlaWord5001)
        ZlaWord5 (test.types.p1.CrmostZla010Rosbtorder)
            Administrativeheaderoforder (test.types.p1.CrmostZla010Rosbtorderhea001)
                 Partiesinvolvedofheader (test.types.p1.CrmostZla010Rosbtheaderpa001)
                     Allpartiesinvolved (test.types.p1.CrmostZla010Rosbtpartnera002[]) Displaying 3 elements of 3
                          element1 (test.types.p1.CrmostZla010Rosbtpartnera002)
                               Btpartneraddress (test.types.p1.CrmostZla010Rosbtpartnera001)
My Problem is now, that the XML-Structure got not that point "element1".
Instead of "element1" there is the point "item" in my XML-Structure in Word 2007.
I guess that is the Problem why i am not getting the fields of the Btpartneraddress filled in my Word.
Can anyone help me? Or put me in the right direction that i can change the XML?
Thanks for your help
André

Hi andré, I guess the issue is coming from the fact that you selected "AllPartiesInvolved" and that may contain any numbers of entries. So when you test your webservice, you put a key and then get a result for that key, and in that case you might get "element1" until "element3" for example if there was 3 partners involved in you activity.
But, when you design your template, you don't have a key at that moment, so in the Web Service structure, you have "items" which stands for all the possible entries you might retrieve at runtime. I guess you could use an index in your template to specify which item you need, but this is quite hasardeous, so i would be you, I would not design my web service to use "AllPartiesInvolved" but rather a specific Partner type like contact person for instance.
Regards,
Xavier

Problem with castor xml mapping

Hi,
we have following problem with castor xml mapping.
How to use references in the collections(Hashmap or vector)?
WE have a method called getAttribute map which will return a hashmap consist different type of objects. We want to keep only the
references of objects if that object occurs more than once,instead of keeping the whole object
Following is the the xml mapping file.
<mapping>
<class name="com.opvista.ndtool.core.mos.ManagedObject" identity="Id" auto-complete="false" verify-constructable="false">
<map-to xml="ManagedObject"/>
<field name="Id" get-method="getId" set-method="setId" type="string">
<bind-xml name="Id" node="attribute"/>
</field>
<field name="AttributeMap" type="org.exolab.castor.mapping.MapItem" collection="map" get-method="getAttributeMap">
<bind-xml name="AttributeMap" node="element">
     <class name="org.exolab.castor.mapping.MapItem">
<field name="key" type="java.lang.Object">
     <bind-xml name="key" node="attribute"/>
</field>
<field name="value" type="java.lang.Object">
     <bind-xml name="value" node="element" reference="true"/>
     </field>
</class>
     </bind-xml>
</field>
</class>
</mapping>
we are using reference=true for the values. But it will throw below exception.
Unable to resolve ID for instance of class 'java.lang.String' due to the following error: Unable to resolve ClassDescriptor.
     at org.exolab.castor.xml.Marshaller.getObjectID(Marshaller.java:1988)
     at org.exolab.castor.xml.Marshaller.marshal(Marshaller.java:1628)
     at org.exolab.castor.xml.Marshaller.marshal(Marshaller.java:1831)
     at org.exolab.castor.xml.Marshaller.marshal(Marshaller.java:1814)
     at org.exolab.castor.xml.Marshaller.marshal(Marshaller.java:1825)
     at org.exolab.castor.xml.Marshaller.marshal(Marshaller.java:821)
Please help us to overcome from this problem?
Thanks,
Dileep

for your ref here is what i think the basic mapping file would look like
<class name="Person">
<map-to xml="person"/>
<field name="name" type="string">
<bind-xml name="name" node="attribute" />
</field>
<field name="age" type="string">
<bind-xml name="age" node="attribute" />
</field>
</class>
<class name="MetaPerson">
<map-to xml="person"/>
<field name="dependents" type="string">
<bind-xml name="dependents" node="attribute" />
</field>
<field name="presentAdd" type="string">
<bind-xml name="present_add " node="attribute" />
</field>
<field name="permanentAdd" type="string">
<bind-xml name="permanent_add " node="attribute" />
</field>
</class>
however i am still not clear as to how i can use the metaperson object in the person class as well as in the mapping file.
hope this gives a better idea abt my problem statement.
Please help me out

Problems with reading XML files with ISO-8859-1 encoding

Hi!
I try to read a RSS file. The script below works with XML files with UTF-8 encoding but not ISO-8859-1. How to fix so it work with booth?
Here's the code:
import java.io.File;
import javax.xml.parsers.*;
import org.w3c.dom.*;
import java.net.*;
* @author gustav
public class RSSDocument {
    /** Creates a new instance of RSSDocument */
    public RSSDocument(String inurl) {
        String url = new String(inurl);
        try{
            DocumentBuilder builder = DocumentBuilderFactory.newInstance().newDocumentBuilder();
            Document doc = builder.parse(url);
            NodeList nodes = doc.getElementsByTagName("item");
            for (int i = 0; i < nodes.getLength(); i++) {
                Element element = (Element) nodes.item(i);
                NodeList title = element.getElementsByTagName("title");
                Element line = (Element) title.item(0);
                System.out.println("Title: " + getCharacterDataFromElement(line));
                NodeList des = element.getElementsByTagName("description");
                line = (Element) des.item(0);
                System.out.println("Des: " + getCharacterDataFromElement(line));
        } catch (Exception e) {
            e.printStackTrace();
    public String getCharacterDataFromElement(Element e) {
        Node child = e.getFirstChild();
        if (child instanceof CharacterData) {
            CharacterData cd = (CharacterData) child;
            return cd.getData();
        return "?";
}And here's the error message:
org.xml.sax.SAXParseException: Teckenkonverteringsfel: "Malformed UTF-8 char -- is an XML encoding declaration missing?" (radnumret kan vara f�r l�gt).
    at org.apache.crimson.parser.InputEntity.fatal(InputEntity.java:1100)
    at org.apache.crimson.parser.InputEntity.fillbuf(InputEntity.java:1072)
    at org.apache.crimson.parser.InputEntity.isXmlDeclOrTextDeclPrefix(InputEntity.java:914)
    at org.apache.crimson.parser.Parser2.maybeXmlDecl(Parser2.java:1183)
    at org.apache.crimson.parser.Parser2.parseInternal(Parser2.java:653)
    at org.apache.crimson.parser.Parser2.parse(Parser2.java:337)
    at org.apache.crimson.parser.XMLReaderImpl.parse(XMLReaderImpl.java:448)
    at org.apache.crimson.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:185)
    at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:124)
    at getrss.RSSDocument.<init>(RSSDocument.java:25)
    at getrss.Main.main(Main.java:25)

I read files from the web, but there is a XML tag
with the encoding attribute in the RSS file.If you are quite sure that you have an encoding attribute set to ISO-8859-1 then I expect that your RSS file has non-ISO-8859-1 character though I thought all bytes -128 to 127 were valid ISO-8859-1 characters!
Many years ago I had a problem with an XML file with invalid characters. I wrote a simple filter (using FilterInputStream) that made sure that all the byes it processed were ASCII. My problem turned out to be characters with value zero which the Microsoft XML parser failed to process. It put the parser in an infinite loop!
In the filter, as each byte is read you could write out the Hex value. That way you should be able to find the offending character(s).

Problem with web.xml

Hello,
I have a big problem with web.xml.
i can run the servlet demos with the default web.xml, but when i try to user a costum web.xml files, i receive a 404 page not found on a link.
i have some dificulty to post here. but can somebody help my with my web.xml files?
thanks for your help.
have a nice day!

Be careful with the place of your files and folders. It's possible that you've just mentioned the cause of your problem.
My web.xml is
<?xml version="1.0" encoding="ISO-8859-1"?>
<!DOCTYPE web-app
PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN"
"http://java.sun.com/dtd/web-app_2_3.dtd">
<web-app>
<display-name>gco</display-name>
<description>gco webapplicaties</description>
<servlet>
<servlet-name>MopoController</servlet-name>
<servlet-class>org.gertcuppens.controller.MopoController</servlet-class>
</servlet>
<servlet-mapping>
<servlet-name>MopoController</servlet-name>
<url-pattern>/MOPO</url-pattern>
</servlet-mapping>
</web-app>
When I want to call my web application locally, I use the URL http://localhost:8080/gco/MOPO.
The http://localhost:8080 calls Tomcat. With /gco, Tomcat knows it should look for a folder gco inside the webapps folder. This one should contain a WEB-INF/web.xml folder for further instructions.
With /MOPO Tomcat knows, having read the web.xml files of all webapps folders at start, it should look for a servlet with the name MopoController. And this MopoController points to the class org.gertcuppens.controller.MopoController. So, Tomcat knows where to find everything.
Try to see whether your Tomcat can find everything inside the folders using your web.xml file.

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

Hi, I have a problem with my ipod touch: I can not activate my ipod with my Apple ID, it tells me that my account can not activate this device, but my ID apple is OK and the ipod is mine, I have my ballot, HELP PLEASE

Hi ...
I have a problem with my ipod touch:
I can not activate my ipod with my Apple ID, it tells me that my account can not activate this device, but my apple ID is OK.
The proposed me as ipod help entering previous credentials, but the ipod is mine from the beginning, in fact I have my ballot, not bought down to another user.
Actually I do not know how to activate it in Chile were unable Store MacOnline solve my problem, it is for this reason that I am writing to see if someone can help me.
PLEAAASEEE
Thank you.
Sebastian

Thanks for your answer.
actually, my ipod will not let me activate it with apple id, this happened when the new iOS acutalizó understand that has more security, but do not know what to do.

Haviing problem with the facebbok for 9800

i hava a problem with the facebook for blackberry 9800, i download it many times but i can not see the i con, i used many ways to find out it, but failed to find it,

Hello nomanmahmoo,
Welcome to the forums.
Have a look at this article which may help you out with your issue.
Facebook icon is missing on the BlackBerry smartphone after upgrading to Facebook
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I have a problem with my ipod touch it does not light at all, what should I do?

I have a problem with my ipod touch it does not light at all, what should I do?

Try the troubleshooting here for your specific symptom:
iPod touch: Hardware troubleshooting

I have a problem with the indicator for power on the side of my HP DV6-1341el.

I have a problem with the indicator for power on the side of my HP DV6-1341el. Insert the adapter's power jack on the notebook in front of the LED battery charging works, windows detects that the battery is charged, but if I use the diagnostic programs, they tell me they found that the computer is running on battery power and not AC mode.
Where is the problem?
I have also made the maneuver for the recognition by the operating system of the battery and does not seem to be there the problem.
If I use the laptop without battery in AC mode happens that led to the side of the notebook blinks twice, three times and then goes off when I put the power jack.

Go into the Device Manager. Expand the battery device, select the ACPI-Compliant Battery Control Method device, right-click it and select uninstall. After you have done that, right-click any device in the Device Manager and select scan for hardware changes. Your operating system will reinstall the ACPI-Compliant Battery Control Method device.
Post your results whether they are negative or positive to keep us posted.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Problem with Subcategories XML for 7.3+ not showing in user portal

Similar Messages

Maybe you are looking for