Problem with surfboard seg6580 & Airport Express (latest gen)

I can wiressly connect and iPad and Apple TV (latest models) to the internet but I cant to the same with the Airport Express.

Welcome to the discussions, Matt!
"Airport Utility was unable to find your AirPort device after restarting. The setting for this AirPort device was successfully updated, but there was a problem in joining the network or the Airport device."
This error occurs when the AirPort Express does not receive the correct information to join the wireless network. The settings that you provided were stored successfully on the AirPort Express...what the message does not tell you is that unfortunately they were not the right settings. It's almost always a security setting that causes this error.
Please go into your wireless router and locate the settings page. We need to know the exact type of wireless security that your router is using. When we have this information, we should be able to recommend a compatible setting for the AirPort Express or another setting on your wireless router that will allow a successful connection.

Similar Messages

Problem with setting up Airport Express to join an existing network

I want to use an Airport Express to stream music from iTunes to my stereo. I've followed all of the instructions in Airport Utility (latest update) to the end, when the Airport Utility starts to update and loses sight of my airport Express. I get the following message: "Airport Utility was unable to find your AirPort device after restarting. The setting for this AirPort device was successfully updated, but there was a problem in joining the network or the Airport device." After this, the only way I can get back on the internet is to use the Network panel in System Preferences. When I start that off, I get this message: "Airport has the self-assigned IP address x.x.x.x and will not be able to connect to the internet." After rejoining my network, I'm back where I started from, but the MacBook cannot see the Airport Express device. I have to do a Factory Reset, in order to start over. But I end up just where I was: with Airport Utility losing sight of Airport Express and I having to return to Network Preferences to get back on the Internet.

Welcome to the discussions, Matt!
"Airport Utility was unable to find your AirPort device after restarting. The setting for this AirPort device was successfully updated, but there was a problem in joining the network or the Airport device."
This error occurs when the AirPort Express does not receive the correct information to join the wireless network. The settings that you provided were stored successfully on the AirPort Express...what the message does not tell you is that unfortunately they were not the right settings. It's almost always a security setting that causes this error.
Please go into your wireless router and locate the settings page. We need to know the exact type of wireless security that your router is using. When we have this information, we should be able to recommend a compatible setting for the AirPort Express or another setting on your wireless router that will allow a successful connection.

Problem with factory resetting Airport Express

I am trying to do a hard factory reset my airport express. I want to reset it to the factory default so that I can change the settings so that it connects to my comcast wirless modem. I followed the instructions on the apple support site. I held the reset button will the device was unplugged and then plugged it in while still holding the reset button. I held it until the green light flashed four times. But the stupid thing will not reset at all. Just the same blinking orange light. No green light. And of course, non identifiable on airport admin utility. This is really frustrating. Anyone know how to solve this problem.
Thanks

I have the exact problem described by AKAPLG. I've tried EVERYTHING with no good result.
- My network does NOT show up in AirPort Utility (and even the old Airport Admin Utility)
- Even after hard reset I can still see the old name of my network but am still unable to join it.
- I've tried connecting directly with Ethernet to my MacBook Pro, but it is unclear what I'm supposed to do next, the manual doesn't mention this at all. When it's connected I do not see my AX in the AirPort Utility menu when I rescan.
- The "Factory Reset" described by the booklet that came with the 802.11n device is inconsistent with what I see when I try it. I get a single green blink followed by a long solid yellow (sorry Amber) followed by blinking amber. I never see 4 green blinks, as described.
This is the worst Apple experience I've ever had. Period. Any more advice please before I take this POS back to the store and trade it for a punch in the ribs or a hot stick shoved in my eye?
Message was edited by: jpembert

Strange and Serious Problem With My New Airport Express

I've Just replaced my airport express after my old one died a few weeks ago. When I plug the airport in and connect ethernet it works straight away, no problem. There's a yellow light flashing, and the Airport Utility software is prompting me to set it up with a name and password.
I've done all of this before with previous airports, always easy, always worked.
For this one though, as soon as i name the base station or network, or add a password, after restarting the airport I get a full wireless connection but no internet, email or anything actually working (shows up as a full wireless connection on my i phone too which won't do anything). There was a firmware update the day after i got it this week which also installed, but still the same thing.
If i reset the airport in the utility software all works fine again. but, no password and a flashing yellow airport light.

I've tried again... I really can't understand what should be a very simple procedure just isn't working.
Setup name and password, restart, full signal, no internet connection but a green light on the airport. Restore default settings in airport utility, yellow flashing light, full internet, but no password...

I have read all of the similar issues on this site and I still cannot connect my airport extreme (although there is no problem with my old airport express - help...

i have read all of the numerous and similar issues on this subject. and i still cannot connect my new airport extreme. my old airport express works fine still. help. and why are there so many issues with connecting this stuff? i thought this stuff was supposed to be getting easier, not harder... thanks.

Sorry, but I have no idea on what you have read and tried so far so please forgive me for any redundancy.
Is your AirPort Extreme the only router in your current network configuration? Which exact model is it? If there are other routers being used, please provide their make(s) & model(s). Also the make & model of your Internet modem.
What is your goal with the Extreme? Is it to replace the "old" AirPort Express? Will you still be using the Express for any reason(s)?

Apple TV causing problems with Airplay from Airport Express?

I am having a problem with Airplay on my home network. I have two Airplay devices - Apple TV and an Airprot Express. I soon as both of these devices are on my wireless network Airplay starts to create all kinds of errors, delays, inability to connect and ultimately both AP devices crash.
The AE is connected to the existing network and is only being used as an airplay device to send music to a set of speakers.
I have looked at the knowledge base & I tried all of the following (plus every conceivable combination):
Restored both the Apple TV & AE to factory settings.
Checked both are on independent IPs.
Checked all the settings on my router.
Restarted my router.
Changed the channel on my router (it's worth mentioning here that both devices are on a 5GHz connection).
It's also worth noting that when I did a factory reset of everything and set the ATV up on an ethernet connection everything worked swimmingly until I unplugged the ethernet cable and connected the device to the wireless network.
Both work independently (i.e. when the other is not connected to the wireless network), but need restarting if the two have been run at the same time.
So - in a nut shell - it appears to me that the two devices are interfering with each other - but how?!
Are any geniuses out there able to help?
Thanks in advance.

Thanks Winston. I put the APE onto the 2.4 connection. This didnt solve this issue, but then with the two devices on the different connections I changed the channels a few times and eventually I found a coblination that works! I now have a problem where the ATV doesn't wake up to AirPlay, but I feel this is most likely a separate issue.

Problems with brand new AirPort Express

I have had some issues with a new AirPort Utility. Here's the timeline of what I did/what happened:
- Plugged in APE
- Istalled AP Utility on Win7 machine & updated to latest version.
- Found APE wirelessly ok. Also connected RJ45 cable, and found it that way.
- Went through set up, and entered details of home network to try to get APE to connect to it. Seemed to go ok, but needed to restart the APE to complete.
- On APE restart, could no longer find it over LAN or Wireless.
- Also, couldn't restore my original network connection on Win7 machine.
I have now hit rest button on APE, I have done system restore on Win7 machine, I have power-cycled my router, and I have tried to repeat entire set up process using an XP Pro machine. All to no joy. Still can not see APE (from either machine, LAN or wireless) and still can not connect Win7 machine to home network (fine connection via XP machine, iPad and other devices, etc.)
Can someone help?

Ok, let's double-check your WDS setup ...
Set up a Wireless Distribution System (WDS)
(Note: To facilitate the WDS set up, place the base stations in near proximity of each other during the initial configuration phase. Be sure to jot down the AirPort ID MAC addresses for each of the base station that will be used in the WDS.)
Main Base Station Setup - AEBS
Either connect to the AirPort Extreme Base Station's (AEBS) wireless network, or, temporarily, connect directly (using an Ethernet cable) to the LAN port of the AEBS, and then, use the AirPort Admin Utility (located in /Applications/Utilities), in manual mode, to make the following settings.
WDS Tab
o Enable this base station as a WDS: main base station (checked)
o Allow wireless clients on this base station (optional)
o Click "+" to add the Remote base station.
o Select the AX.
o AirPort ID: <verify that this is the correct wireless MAC address for AX>
o Auto configure as a WDS remote base station (checked)
o Click "OK."
o Verify that the AX has been added to the list.
o Click "Update."
o Allow wireless clients on this base station (checked)
o New network name: <verify that this is the same as the network name for the AEBS>
o TCP/IP: Configure using DHCP
o Base Station Password: <the AX base station's password>
o Confirm: <same as previous step>
o Click "OK."

I'm having a problem with the new Airport Express I purchased. My printer (Canon MG5220) is recognized over this new network by my laptop, iPad, and iPhone wirelessly, but several Apple products (Pages, Photos most importantly) can't seem to "see" my Pro

You've been misled by poor field labeling on this forum into typing your complete message into the field intended for the subject. In the future just type a short summary of your post into that field and type the whole message into the field below that.
Perhaps it was cut off as being too long, but the description of your problem was cut off at "can't seem to 'see' my Pro". Please clarify what you mean by that.

Airport Express (2nd gen), Airport Extreme and Airport TimeCapule (3rd Gen) interoperability

Airport Express (2nd gen), Airport Extreme and Airport TimeCapule (3rd Gen) interoperability
When all configured to provide wireless the network (Wired/Wireless) become unstable and very slow. When I disable wireless on the Airport Express the problem disappears. The problem effects all endpoint clients (iPhones, iPads, Mac's and windows) Any ideas?
I own the following
Airport Express 802.11n (2nd gen)
Airport Extreme 82.11ac
Airport TimeCapule 802.11n (3rd Gen)
Config
Each of the Airport's WAN port is connected my AT&T Uverse modem
Latest firmware on each device
All use static IP's (192.168.1.x)
Airport's are all configured to "Create a wireless network" with same network name, security and password.
Wireless options are using Automatic for Radio's and Channels
Router mode is "Off (Bridge Mode)"

ragu75 wrote:
Config
Each of the Airport's WAN port is connected my AT&T Uverse modem
Don't do that. Decide which one of your AirPort Base Stations is to serve as your router. Connect that one, and no others, to the modem. Connect all the others to it, and configure them as bridges.

Apple TV 3rd Gen no longer sees Airport Express 1st gen in Airplay after update

Apple TV 3rd gen was connected to AirPort Express 1st gen via WiFi, drove a video device via HDMI
and sent audio to the AirPort using Airplay and selecting the AirPort Express under Speakers.
I could adjust the volume with the AppleTV remote.
Apple TV was stored unused for a while.
After powering on yesterday, I ran the update.
Now Apple TV is connected to the Airport Express via WiFi
but Airport Express doesn't show in AirPlay settings.
I can still use AirPlay from my MacBook running Snow Leopard.
There are no updates available for the AirPort

Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Restart your mobile device.
If you are still having problems, the following article(s) may help you.
Troubleshooting AirPlay
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

Downgrading Airport Express 2nd gen. to 7.6.1

Hi there,
I've just acquired another Airport Express today, 2nd gen., replacing a 1st gen. (n draft version) because of dual-band capabilities. Like other people, I have trouble with firmware 7.6.4 when playing music over AirPlay and optical to external DAC (see e.g. https://discussions.apple.com/message/19806591). I hear frequent high-pitch high-volume glitches, which ruins the listening experience. My 1st gen. could downgrade to 7.6.1 through AirPort Utility, but I can't do that with the 2nd gen. The message is "The selected firmware file is not compatible with this AirPort base station." I got the file as detailed on this site: http://www.laszlopusztai.net/2013/02/11/downgrading-airport-extreme-to-7-6-1/ (I tried all of them called 7.6.1.)
TL;DR: Is there any way to downgrade AirPort Express 2nd gen. to firmware version 7.6.1 so that optical out to a DAC works again?
Thanks!

Tks for the info.
I read tons and tons of posts here... have the same problem : can't downgrade from 7.6.3 to 7.6.1 because my airport express has been shipped with the 7.6.3 firmware version (how lucky ! ;-(
And no way to manually install the 7.6.1 binary as well (found here : http://www.laszlopusztai.net/2013/02/11/downgrading-airport-extreme-to-7-6-1/ see comments) when using the option key (option "Other").The install failed.
So, no solution at all ?? This is crazy !
Message was edited by: Fredolinho
Message was edited by: Fredolinho

Airport Express 1st Gen dropping Time Capsule 4th Gen when being used to extend signal

I have an older Airport Express 1st Gen and recently purchased a Time Capsule 4th Gen. The firmware for both products is updated to the latest version. When I set up the Airport Express to extend the signal for the Time Capsule, it works great at first, connects and the status light turns green. But after a while, the AE drops the "extension" and the light goes amber. I have also heard this is a problem from a Macintosh expert at the Genius Bar. Has anyone solved this problem?

Try using a wireless name that is short, no spaces and pure alphanumeric on the TC.. I would even set different names for 2.4ghz and 5ghz..
So for example.. TC24ghz and TC5ghz meet our requirement.
Use WPA2 Personal security not wpa-wpa2 as that leads to issues.
Use password that is 10-20 characters pure alphanumeric.. can be mixed upper and lower case plus numerials.
Fix the wireless channel of the TC..
Now see if it makes a stable extend..
Always remember the Express must not be so far away the signal is poor.. it should get good signal itself so it can repeat to the other clients.

Airport Express (latest version) not connectable after waking Macbook

Hey Guys, my Airport Express (latest version) is not connectable via airplay, when I want to connect after I shut down my Mac for a while. Since now I always solved the problem with a reboot of the airport. Is there another opportunity to avoid this problem?

Try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

Airport Express (2nd gen): Radio Mode & Channel Set-Up

Hello,
I am hoping somebody can help me with an Airport Express question.
I have recently purchased an Airport Express (2nd gen) and iPod Touch (4th gen) to stream music. I experience connectivity problems when my neighbour’s WiFi is turned on. When their WiFi is on my iPod rarely can detect the Base Station and when it does detect it - it cannot connect. The Airport Utility cannot detect the Base Station either when their WiFi is on. Yet when they are away and their WiFi isn’t turned on I have no problems and the system works absolutely perfectly.
I gather that I can change channels but I am looking for some advice on how to do this.
In work (because I can open the Airport Utility there –as there is no interference) I connect using the Airport Utility I have found the following options:
Radio Mode:
5 GHz Mode: Automatic mode, 802.11n (802.11a compatible) or 802.11n only (5 GHz Mode)
2.4GHz Mode: Automatic mode, 802.11n (802.11g/g compatible) or 802.11n only (5 GHz Mode)
Radio Channel:
5 GHz Channel: Automatic or four channels (36, 40, 44 or 48)
2.4GHz Mode: Automatic or choice of eleven channels
There are dozens of combinations using Radio Modes (5 or 2.4 GHz, manual or auto, 802.11a compatible) and Radio Channels (4 options using 5GHz and 11 options using 2.4 GHz).
Where should I start? Both radio mode manual and also manual channels? The possibilities seem endless!
Can someone please help?
Thank you.

Hello, Tesserax,
My apologies if I have breeched community etiquette in asking for your advice.
I use a second generation Airport Express base station, Ethernet fed with category 6 cable, Radio Mode locked to 5 GHz for best data throughput, the station close to my iPad. The set up has improved YouTube video streaming performance significantly. No streaming freezing so far.
Are my base station's WiFi Settings are correct?
This is what I have done via iOS AirPort Utility -
Edit > Advanced > WiFi Settings > 5 GHz Name: AirPort Lounge -
Radio Mode > Manual > Automatic Off > 5 GHz Mode > 802.11n only (5 GHz) > 802.11n only (5 GHz) ticked. Automatic off to allow access to 5 GHz only.
Radio Channel > Manual > Automatic On > 5 GHz Channel 149. Automatic on to allow switching between 5 GHz channels.
Regards, Ken

Is it possible to extend the range of one airport express with a second airport express?

Hi,
We have a Time Warner router and have it hardwired to an Airport Express. Is it possible to extend the range of that one airport express with a second airport express?

... The new AirPort Express that I have is an 802.11n version, but the second one is an older model and I don't know which version it might be. Also, the system recently updated so I'm using the AirPort Utility 6.1.
If you are using Mountain Lion, AirPort Utility 6.1 is the version installed by default. It will not be able to administer "older" AirPort base stations.
For them, use AirPort Utility 5.6 which contains the features you need. It can administer your older Express as well as current production base stations.
AU 5.6 is compatible with Lion as well as Mountain Lion, however, the installer app will refuse to install it on Mountain Lion.
This dilemma is easily solved though. You simply need to extract the app from the installer package using a package extractor like Pacifist.
Download Pacifist here: http://www.charlessoft.com/
Download AirPort Utility 5.6 here: http://support.apple.com/kb/DL1482
If you happen to have an archived copy of the AU 5.6 app somewhere, such as a Time Machine backup or equivalent, you can simply restore it or drag the app to your Mountain Lion system's Utilities folder. It will run without complaint. It is only the package installer that is the problem.
Mountain Lion will not allow you to delete its existing version of AirPort Utility. Just ignore it. It and the older version (which will bear the unique name "AirPort Utility 5.6") can peacefully coexist.
Note: For those with Leopard or Snow Leopard systems you need AirPort Utility 5.6.1 (this is confusing - a later AirPort Utility version for an earlier OS X version - but it is correct).
Download AirPort Utility 5.6.1 here: http://support.apple.com/kb/DL1536

Problem with surfboard seg6580 & Airport Express (latest gen)

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