Problem with Switching Phones Online
I recently preordered a new iPhone 6. It arrived and I had activated it by calling customer service since there were issues activating it. I wanted to give the iPhone to a friend so I tried switching phones on the Verizon My Account page and it says for that line "Our records indicate you recently purchased a new device for this line of service but have not yet activated it". I called customer service to activate my old phone again but the message still appears.
Can somebody help me fix this issue? I can't switch phones online anymore and I want to be sure I get the $200 trade in deal for trading in my iPhone 4 after buying an iPhone 6.
Thanks!
Hi Terminator3. Congratulations on your new phone! Sorry to hear that you are having troubles to changing the device out online. When was the last time you tried to do this online? I am going to send you a private message here so that we can take deeper look into this. Thanks.
ErinW_VZW
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