Problem with SX 20 Telepresence camera

Hi Folks
Just went to check on a SX20 Telepresence unit that had been working normally with a report that the camera had lost focus.
Checked all the obvious points, cabling, auto focus selected in camera menu etc but couldn't focus the image at all (it is way way off being in focus).
Tried a factory reset and reconfig to no avail. I've tried the equivalent camera from another SX20 unit and it works fine with the codec and conversely the focus problem persists in the other codec with the dodgy camera
I noticed in the camera settings that you can manually focus the camera - any idea how to do this in the absence of a moveable focussing ring on the camera. Can't find anything on the remote that seems to do this.
I suspect the camera has developed a fault but any suggestions gratefully appreciated.
John

What model camera is it?
I just happened to be browsing the TC7 release notes for another discussion, and came across bug CSCup92677.
"TC endpoints don't trigger auto-focus when activating presets for PrecisionHD 12X"
Not sure if you're using a 12X camera though, you didn't say, nor when the camera is getting out of focus, if it's by using presets or just moving it around with the remote. On the bright side, it says in the notes you can perform an auto focus on the camera using the CLI.
xCommand Camera TriggerAutofocus
You can either log into the codec using SSH or through the web interface to input the command (I don't recall which area of the web interface, but its under the System Configuration tab).

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