Problem with synching pictures

Help, please. My Blackberry Torch 9800 - sychs perfectly from the docking station for all my organizer data, but when I ask it to synchronise pictures, the desktop program refuses to recognise the presence of the device (that it has just been connecting with).  What can I do?

Hi peggyjackson,
Check the below knowledgebase articles -
KB15643 What is BlackBerry Media Sync?
KB15645 How to install and synchronize and update BlackBerry Media Sync
KB23520 What is the Wi-Fi Music Sync feature?
tanzim                                                                                  
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