Problem with text determination procedure

here we r finding text determinations procedures for purchase order in spro - img conflagration as follows materialmanagement-purchasing-messages-text for messages-define text for po.by going here i had a view where both header and item text for different po is maintained.
now i want this text to be printed in my purchase order every time with different item selected there should be different item text should be selected.
1. the major problem when inserting into medruck form as  insert-text-standard text, here it selecting the text object as TEXT BUT FOR DIFFERENT MATERIALS IT SHOULD SELECT MATERIAL as text object then only i can retrieve the material text's.
if any one can forward a document r help to solve this problem and solution suggestions.
this is a very important requirement.pls forward it as early as possible,
thanx with regards...
hareesh tadepalli

Raj,
Thanks for your suggestion.  This would be a possiblity going forward, but we have existing tickets that would still be missing the interaction text.  This apparently worked before we upgraded to SP 14, so I don't think there is a problem with our configuration.
I created some new test tickets, and found that the interaction text is still being copied and saved in the ticket log, even after text is added to the ticket.  The problem is that the interaction text is not visible from IC Web.  It is visible when looking at the ticket in the SAP GUI (transaction CRMD_ORDER).
For example, here is the contents of the Log text as seen in SAP GUI (I use "TICKET" or "INTERACTION" in the text to indicate where the text originated):
General Note
06/03/2009          11:14:36            M305755
TICKET - general note
General Note
06/03/2009          11:13:59            M305755
INTERACTION - general note
Technical Problem
06/03/2009          11:13:59            M305755
INTERACTION - technical problem
Here is the contents of the Log text as seen in IC Web:
General Note
06/03/2009          11:14:36            M305755
TICKET - general note
Martin

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    Hi Sanjay,
    Thanks for your help.
    I managed to go there but I am really confused of what changes I have to do there.
    If you dont mind can you explain a bit in detail.
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    Hi Experts,
    I have defined my own text determination procedure for complaints. This procedure is for the item category for the transaction(complaint).
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    hi,
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    C003     Recomm. Solution     0005     P              -                   -
    Z003     original text 3     0006     R     A     ZC03
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    Ref. Object     CRM_ORDERI
    Ref. Text Type  C001
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    ZC02.
    Ref. Object     CRM_ORDERI
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    Hi,
    Define Access Sequences For Determining Texts
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