Problem with the Archieve log

Hi there!
In our production box, we have solaris and oracle 9i, suddenly the achieve logs was created dramatically every minutes, and it pile up the memory.
I did do some search on google got some ideas try them, but nothing could help, still the problem occur
Any suggestion please!

Hi,
1. Are you using RMAN? (then run backup to tape or
disk and delete input)
yes im using RMAN, and im putting everything in disk, then later in tape
2. How much space left in your disk now ?? (Archive
destination?)
now the archieve log is left with 3580766
3. What is the size of your redo log ?? (yes
mentioned you can try to increase it)
i will check on this
4. Try to have metalink account instead of Google
(always read the oracle documentation.. of course it
takes time to identify the correct note but worth
it)
we try metalink too... nothing!!!
Thanks
--Raman                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

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    ####<Jun 28, 2010 4:20:26 PM IST> <Info> <WebService> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722226229> <BEA-220031> <The server does not support reliable SOAP messaging.>
    ####<Jun 28, 2010 4:20:26 PM IST> <Info> <WebService> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722226229> <BEA-220027> <Web Service reliable agents are started on the server.>
    ####<Jun 28, 2010 4:20:26 PM IST> <Info> <JMX> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722226604> <BEA-149512> <JMX Connector Server started at service:jmx:iiop://PUNITP128166D.ad.infosys.com:8050/jndi/weblogic.management.mbeanservers.runtime .>
    ####<Jun 28, 2010 4:20:26 PM IST> <Info> <WebLogicServer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722226651> <BEA-000287> <Invoking startup class: ariba.j2ee.appserver.weblogic.Startup.startup(directory=D:\Ariba9r1\BuyerDev9r1\Server)>
    ####<Jun 28, 2010 4:20:27 PM IST> <Info> <WebLogicServer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722227229> <BEA-000288> <ariba.j2ee.appserver.weblogic.Startup reports: Changed directory to D:\Ariba9r1\BuyerDev9r1\Server>
    ####<Jun 28, 2010 4:20:27 PM IST> <Info> <Management> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722227244> <BEA-141187> <Java system properties are defined as follows:
    ariba.server.home = D:\Ariba9r1\BuyerDev9r1\Server
    awt.toolkit = sun.awt.windows.WToolkit
    bea.home = D:\BEA10
    file.encoding = Cp1252
    file.encoding.pkg = sun.io
    file.separator = \
    java.awt.graphicsenv = sun.awt.Win32GraphicsEnvironment
    java.awt.headless = true
    java.awt.printerjob = sun.awt.windows.WPrinterJob
    java.class.path = D:\Ariba9r1\BuyerDev9r1\Server\classes\extensions\aribaDBOracleJDBC.zip;D:\Ariba9r1\BuyerDev9r1\Server\classes\extensions\aribaDBDB2JDBC.zip;D:\Ariba9r1\BuyerDev9r1\Server\classes\extensions\aribaDBMssqlJDBC.zip;D:\BEA10\wlserver_10.0\server\lib\weblogic.jar;D:\Ariba9r1\BuyerDev9r1\Server\classes;D:\Ariba9r1\BuyerDev9r1\Server\classes\AribaJ2EE.jar;D:\Ariba9r1\BuyerDev9r1\Server\classes\extensions;D:\BEA10\wlserver_10.0\server\lib\wls-api.jar
    java.class.version = 49.0
    java.endorsed.dirs = D:\Ariba9r1\BuyerDev9r1\Server\classes\endorsed
    java.ext.dirs = D:\BEA10\jdk150_11\jre\lib\ext
    java.home = D:\BEA10\jdk150_11\jre
    java.io.tmpdir = C:\DOCUME~1\suram_vishal\Local Settings\Temp\
    java.library.path = D:\BEA10\jdk150_11\bin;.;C:\SYSROOT\system32;C:\SYSROOT;D:\BEA10\wlserver_10.0\server\bin;D:\BEA10\jdk150_11\bin;D:\BEA10\patch_wlw1001\profiles\default\native;D:\BEA10\patch_wls1001\profiles\default\native;D:\BEA10\wlserver_10.0\server\native\win\32;D:\BEA10\wlserver_10.0\server\bin;D:\BEA10\modules\org.apache.ant_1.6.5\bin;D:\BEA10\jdk150_11\jre\bin;D:\BEA10\jdk150_11\bin;D:\Ariba9r1\BuyerDev9r1\Server\bin;D:/Ariba9r1/BuyerDev9r1/Server/bin/Win32;D:/Ariba9r1/BuyerDev9r1/Server/bin;C:\SYSROOT\system32;C:\SYSROOT;C:\SYSROOT\System32\Wbem;C:\Program Files\Java\jre1.5.0_06;C:\Program Files\CA\SharedComponents\CAUpdate\;C:\Program Files\CA\SharedComponents\ThirdParty\;C:\Program Files\CA\SharedComponents\SubscriptionLicense\;C:\Program Files\CA\eTrustITM;C:\Program Files\CA\SharedComponents\ScanEngine;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies\;D:\BEA10\wlserver_10.0\server\native\win\32\oci920_8;D:\Ariba9r1\BuyerDev9r1\Server;D:\Ariba9r1\BuyerDev9r1\Server\bin;D:\Ariba9r1\BuyerDev9r1\Server;D:\Ariba9r1\BuyerDev9r1\Server\lib\Win32;D:\Ariba9r1\BuyerDev9r1\Server\internal\lib\Win32
    java.naming.factory.initial = weblogic.jndi.WLInitialContextFactory
    java.naming.factory.url.pkgs = weblogic.jndi.factories:weblogic.corba.j2ee.naming.url:weblogic.jndi.factories:weblogic.corba.j2ee.naming.url
    java.protocol.handler.pkgs = weblogic.utils|weblogic.utils|weblogic.utils|weblogic.net
    java.runtime.name = Java(TM) 2 Runtime Environment, Standard Edition
    java.runtime.version = 1.5.0_11-b03
    java.security.policy = D:\BEA10\wlserver_10.0\server\lib\weblogic.policy
    java.specification.name = Java Platform API Specification
    java.specification.vendor = Sun Microsystems Inc.
    java.specification.version = 1.5
    java.vendor = Sun Microsystems Inc.
    java.vendor.url = http://java.sun.com/
    java.vendor.url.bug = http://java.sun.com/cgi-bin/bugreport.cgi
    java.version = 1.5.0_11
    java.vm.info = mixed mode
    java.vm.name = Java HotSpot(TM) Client VM
    java.vm.specification.name = Java Virtual Machine Specification
    java.vm.specification.vendor = Sun Microsystems Inc.
    java.vm.specification.version = 1.0
    java.vm.vendor = Sun Microsystems Inc.
    java.vm.version = 1.5.0_11-b03
    javax.rmi.CORBA.PortableRemoteObjectClass = weblogic.iiop.PortableRemoteObjectDelegateImpl
    javax.rmi.CORBA.UtilClass = weblogic.iiop.UtilDelegateImpl
    javax.xml.rpc.ServiceFactory = weblogic.webservice.core.rpc.ServiceFactoryImpl
    javax.xml.soap.MessageFactory = weblogic.webservice.core.soap.MessageFactoryImpl
    org.omg.CORBA.ORBClass = weblogic.corba.orb.ORB
    org.omg.CORBA.ORBSingletonClass = weblogic.corba.orb.ORB
    org.xml.sax.driver = weblogic.apache.xerces.parsers.SAXParser
    org.xml.sax.parser = weblogic.xml.jaxp.RegistryParser
    os.arch = x86
    os.name = Windows 2003
    os.version = 5.2
    path.separator = ;
    sun.arch.data.model = 32
    sun.boot.class.path = D:\Ariba9r1\BuyerDev9r1\Server\classes\endorsed\serializer.jar;D:\Ariba9r1\BuyerDev9r1\Server\classes\endorsed\xalan.jar;D:\Ariba9r1\BuyerDev9r1\Server\classes\endorsed\xercesImpl.jar;D:\Ariba9r1\BuyerDev9r1\Server\classes\endorsed\xml-apis.jar;D:\BEA10\jdk150_11\jre\lib\rt.jar;D:\BEA10\jdk150_11\jre\lib\i18n.jar;D:\BEA10\jdk150_11\jre\lib\sunrsasign.jar;D:\BEA10\jdk150_11\jre\lib\jsse.jar;D:\BEA10\jdk150_11\jre\lib\jce.jar;D:\BEA10\jdk150_11\jre\lib\charsets.jar;D:\BEA10\jdk150_11\jre\classes
    sun.boot.library.path = D:\BEA10\jdk150_11\jre\bin
    sun.cpu.endian = little
    sun.desktop = windows
    sun.io.unicode.encoding = UnicodeLittle
    sun.java.launcher = SUN_STANDARD
    sun.jnu.encoding = Cp1252
    sun.management.compiler = HotSpot Client Compiler
    sun.os.patch.level = Service Pack 2
    user.country = US
    user.dir = D:\Ariba9r1\BuyerDev9r1\Server
    user.home = C:\Documents and Settings\suram_vishal
    user.language = en
    user.name = suram_vishal
    user.timezone = Asia/Calcutta
    vde.home = D:\BEA10\user_projects\VanillaBuyer\servers\buyerserver1\data\ldap
    weblogic.Name = buyerserver1
    weblogic.ReverseDNSAllowed = false
    weblogic.classloader.preprocessor = weblogic.diagnostics.instrumentation.DiagnosticClassPreProcessor
    weblogic.management.server = http://PUNITP128166D.ad.infosys.com:8099
    weblogic.net.http.URLStreamHandlerFactory = ariba.util.net.URLStreamHandlerFactory
    weblogic.nodemanager.ServiceEnabled = true
    weblogic.security.SSL.ignoreHostnameVerification = true
    weblogic.security.TrustKeyStore = DemoTrust
    weblogic.system.BootIdentityFile = D:\BEA10\user_projects\VanillaBuyer\servers\buyerserver1\data\nodemanager\boot.properties
    >
    ####<Jun 28, 2010 4:20:29 PM IST> <Notice> <WebLogicServer> <punitp128166d> <buyerserver1> <main> <<WLS Kernel>> <> <> <1277722229510> <BEA-000365> <Server state changed to STANDBY>
    ####<Jun 28, 2010 4:20:29 PM IST> <Notice> <WebLogicServer> <punitp128166d> <buyerserver1> <main> <<WLS Kernel>> <> <> <1277722229525> <BEA-000365> <Server state changed to STARTING>
    ####<Jun 28, 2010 4:20:29 PM IST> <Info> <Deployer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722229572> <BEA-149209> <Resuming.>
    ####<Jun 28, 2010 4:20:30 PM IST> <Info> <Deployer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722230182> <BEA-149059> <Module Buyer of application Buyer is transitioning from STATE_NEW to STATE_PREPARED on server buyerserver1.>
    ####<Jun 28, 2010 4:20:30 PM IST> <Info> <Deployer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722230728> <BEA-149060> <Module Buyer of application Buyer successfully transitioned from STATE_NEW to STATE_PREPARED on server buyerserver1.>
    ####<Jun 28, 2010 4:20:30 PM IST> <Info> <Deployer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722230728> <BEA-149059> <Module Buyer of application Buyer is transitioning from STATE_PREPARED to STATE_ADMIN on server buyerserver1.>
    ####<Jun 28, 2010 4:20:30 PM IST> <Info> <Deployer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722230728> <BEA-149060> <Module Buyer of application Buyer successfully transitioned from STATE_PREPARED to STATE_ADMIN on server buyerserver1.>
    ####<Jun 28, 2010 4:20:35 PM IST> <Warning> <HTTP> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722235212> <BEA-101162> <User defined listener ariba.server.ormsserver.ServletContextListener failed: java.lang.NullPointerException.
    java.lang.NullPointerException
         at java.util.Hashtable.put(Hashtable.java:396)
         at ariba.j2ee.weblogic.Properties.initialize(Properties.java:53)
         at ariba.j2ee.core.J2EEServer.initialize(J2EEServer.java:77)
         at ariba.j2ee.core.AribaServletContextListener.contextInitialized(AribaServletContextListener.java:25)
         at ariba.server.ormsserver.ServletContextListener.contextInitialized(ServletContextListener.java:26)
         at weblogic.servlet.internal.EventsManager$FireContextListenerAction.run(EventsManager.java:458)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(Unknown Source)
         at weblogic.servlet.internal.EventsManager.notifyContextCreatedEvent(EventsManager.java:168)
         at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1744)
         at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:2909)
         at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:973)
         at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:361)
         at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:204)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:26)
         at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:60)
         at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:200)
         at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:117)
         at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:204)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:26)
         at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:60)
         at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:26)
         at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:635)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:26)
         at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
         at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:154)
         at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:80)
         at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:182)
         at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:359)
         at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(DeploymentAdapter.java:51)
         at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:196)
         at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:30)
         at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:233)
         at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:169)
         at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:123)
         at weblogic.management.deploy.internal.DeploymentServerService.resume(DeploymentServerService.java:173)
         at weblogic.management.deploy.internal.DeploymentServerService.start(DeploymentServerService.java:89)
         at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
         at weblogic.work.ExecuteThread.execute(ExecuteThread.java:200)
         at weblogic.work.ExecuteThread.run(ExecuteThread.java:172)
    >
    ####<Jun 28, 2010 4:20:35 PM IST> <Info> <Deployer> <punitp128166d> <buyerserver1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1277722235212> <BEA-149059> <Module Buyer of application Buyer is transitioning from STATE_ADMIN to STATE_PREPARED on server buyerserver1.>
    ####<Jun 28, 2010 4:20:35 PM IST> <Notice> <WebLogicServer> <punitp128166d> <buyerserver1> <Thread-1> <<WLS Kernel>> <> <> <1277722235212> <BEA-000388> <JVM called WLS shutdown hook. The server will force shutdown now>
    ####<Jun 28, 2010 4:20:35 PM IST> <Alert> <WebLogicServer> <punitp128166d> <buyerserver1> <Thread-1> <<WLS Kernel>> <> <> <1277722235212> <BEA-000396> <Server shutdown has been requested by <WLS Kernel>>
    ####<Jun 28, 2010 4:20:35 PM IST> <Notice> <WebLogicServer> <punitp128166d> <buyerserver1> <Thread-1> <<WLS Kernel>> <> <> <1277722235212> <BEA-000365> <Server state changed to FORCE_SHUTTING_DOWN>
    Kindly help me in getting this resolved.
    Thanks,
    Vishal.

    The error appears to come from the ariba code. I suggest asking them.
    java.lang.NullPointerException
    at java.util.Hashtable.put(Hashtable.java:396)
    at ariba.j2ee.weblogic.Properties.initialize(Properties.java:53)

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    Hi together,
    i have some problems with the NAT statements in ASA Version 8.4.
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    first i create the network object for the inside server (192.168.0.221)
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    Many thanks
    Greetings

    Hi Jouni,
    this is the correct Packet Tracer output i think:
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    Type: ACCESS-LIST
    Subtype:
    Result: ALLOW
    Config:
    Implicit Rule
    Additional Information:
    MAC Access list
    Phase: 2
    Type: ROUTE-LOOKUP
    Subtype: input
    Result: ALLOW
    Config:
    Additional Information:
    in   0.0.0.0         0.0.0.0         outside
    Phase: 3
    Type: ACCESS-LIST
    Subtype: log
    Result: ALLOW
    Config:
    access-group inside-prod_access_in in interface inside-prod
    access-list inside-prod_access_in extended permit ip object Network_Obj-Productiv any log debugging
    Additional Information:
    Phase: 4
    Type: IP-OPTIONS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Phase: 5
    Type: NAT
    Subtype:
    Result: ALLOW
    Config:
    object network Network_Obj_RDP
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    Additional Information:
    Static translate 192.168.0.220/3389 to 80.146.252.162/3389
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    Type: USER-STATISTICS
    Subtype: user-statistics
    Result: ALLOW
    Config:
    Additional Information:
    Phase: 7
    Type: IP-OPTIONS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Phase: 8
    Type: USER-STATISTICS
    Subtype: user-statistics
    Result: ALLOW
    Config:
    Additional Information:
    Phase: 9
    Type: FLOW-CREATION
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
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    input-interface: inside-prod
    input-status: up
    input-line-status: up
    output-interface: outside
    output-status: up
    output-line-status: up
    Action: allow
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    packet-tracer input outside tcp 8.8.8.8 4567 192.168.0.220 3389
    Phase: 1
    Type: ROUTE-LOOKUP
    Subtype: input
    Result: ALLOW
    Config:
    Additional Information:
    in   192.168.0.0     255.255.255.0   inside-prod
    Phase: 2
    Type: ROUTE-LOOKUP
    Subtype: input
    Result: ALLOW
    Config:
    Additional Information:
    in   0.0.0.0         0.0.0.0         outside
    Phase: 3
    Type: ACCESS-LIST
    Subtype: log
    Result: ALLOW
    Config:
    access-group outside-in in interface outside
    access-list outside-in extended permit tcp any object Network_Obj_RDP eq 3389 log debugging
    Additional Information:
    Phase: 4
    Type: IP-OPTIONS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Phase: 5
    Type: VPN
    Subtype: ipsec-tunnel-flow
    Result: ALLOW
    Config:
    Additional Information:
    Phase: 6
    Type: NAT
    Subtype: rpf-check
    Result: DROP
    Config:
    object network Network_Obj_RDP
    nat (inside-prod,outside) static interface service tcp 3389 3389
    Additional Information:
    Result:      
    input-interface: outside
    input-status: up
    input-line-status: up
    output-interface: inside-prod
    output-status: up
    output-line-status: up
    Action: drop
    Drop-reason: (acl-drop) Flow is denied by configured rule
    I have no idea...

  • Right, MacBook Pro 17" early 2011(Built March) and my new OCZ sata III 6G not working, when is Apple going to admit there is a problem with the Intel's 6 Series Chipset. In System Information it says "Link Speed: 6 Gigabit" which is sata III.

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  • My Client is having a serious problem with the Contact Form Widget

    My Client is having a serious problem with the Contact Form Widget that I can not figure out how to correct.
    I created a website for a client and inserted a Contact Form widget on their 'Contact Us' page. Whenever anyone uses the form, the e-mail my client receive shows my e-mail address as the sender. So, when they 'reply' to the e-mail, the reply is sent to me and not the person who sent the original message. This creates a major problem in that I get barraged with e-mail replies while my client's potential customers go without a response.
    When I look at  'Site Manager > System E-Mails > Workflow Information > E-mail From Address' on the site's Admin Console, it shows my e-mail information. Is this is what needs to be changed?  If it is, what needs to be placed in that field so that the e-mail my client receives shows the senders e-mail information in the 'From' field.  My client wants to be able to click reply and have the message sent to the right party. They would be very upset if they have to cut and past the senders e-mail address from the body text on every contact they receive.
    Their feeling is that if I can't find a way to make the contact form work the way it should, then it's useless to them.
    Can anyone help me figure this out? I really don't want to disappoint my first client.

    Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form.  You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
    If your client finds this is too much work to login to BC to reply every time, then you should check to see if you have the "Customer Service Ticketing" feature on your hosting plan.  This is a feature where you create a dedicated email account (like [email protected]) and the BC system will automatically login to that email account and pull any emails in that inbox and convert them to a customer case for the sender of the email and then it will send out a notification via email to any of the BC Admin users you delegate as "Customer Service Agents".  Since the CST integrates with the BC CRM it lets you reply directly within the email-- but when you reply it will be going to that same email address dedicated to the CST but once the CST service checks your email again and sees that you replied to this inquiry it will log your reply against the customer's case and sends your reply via email back to them so that all the correspondance gets logged on BC's CRM but you can still reply via email.
    There's no way to use the default web forms to update the "From" or "Reply-To" address.. it must come from an approved email address to avoid spam issues.  On most web services you cannot change the "from" address anyway but usually you can at least specify the "Reply-To" address so that when someone hits "reply" in their email client it will reply to whoever you setup as the "Reply-To" address.
    Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
    I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get.  You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

  • Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. after Office Updates.

    I cant cant use mail merge feature in Winword in conjunction with Abobe Acrobat 10 (pdfmaker add-in) after the recent Office April Windows and Office Updates.
    Here is a quick note from the event viewer:
    The program WINWORD.EXE version 14.0.7134.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. 
     Process ID: 1138 
     Start Time: 01d07dcede19c458 
     Termination Time: 15 
     Application Path: C:\Program (file:///C:/Program) Files (x86)\Microsoft Office\Office14\WINWORD.EXE 
     Report Id: 
    Microsoft Word: Accepted Safe Mode action : Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable
    this add-in and check to see if an update is available. Do you want to disable this add-in?.
    I do not wish to disable the pdfmaker add-in as I use it to run mail merge on WORD and send 10s and 1000s of pdfs via email to external users. I am not sure what are my options here and I wish
    someone could help me get to the root cause of the matter.
    My environment is as follows:
    Windows 7 x64 SP1
    Office 2010 v 14.0.7128.5000
    Adobe Reader MUI X and Adobe Acrobat X
    Feroze

    Hi,
    As the event log indicated, this is due to acrobat pdfmaker office com addin doesn't work well with Microsoft Word.
    I would suggest you go ahead and try to upgrade your Adobe product to the latest version and see if issue persists.
    Or contact the support of Adobe and see if there is a known compatibility issue or not.
    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

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