Problem with the CMS during the installation of BOE 3.1
Hello,
Windows 2003 Server R2 SP2 32bits
BO XI3.1
Repository on Oracle10
I tried to install the BO3.1. During the installation, I had to give the informations for the CMS. I think I made a mistake: instead of giving the name of the database for the CMS and the Audit base in the place of the server name, I gave the name of the SID. Can you confirm if it was a mistake or not?
Then, during the installation, I had a message saying that "the CMS has failed to start. Press retry or cancel". I pressed cancel thinking the installation would stop but the installation continued. At the end of the installation, a message said that the installation was successful but when I went to the CCM, I didn't find a SIA, I just found the Apache Tomcat and a WinHTTP service running. Th CMS can not be reached, but in the database, the repository tables are present.
What should I do? Should I desinstall the product? After desinstalling, should I call the DBAs to tell them to remove the repository and the audit databases and recreate them? Can you give me some advices?
Thanks in advance
Well for best results you may want to open a message with support.
I believe you have at least a couple options.
1) complete reinstall (remove BO reg keys and install directory after the uninstall) and reinstall
2) Create a new SIA and attempt to reconfigure the CMS from the CCM
Regards,
Tim
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