Problem with the Collaboration Instant messaging

Hello,
When a user is trying to send a message in the Collaboration Launch pad under instant message instead of the user name we get another name. Can anyone please tell me the solution.
Thnx in advance.
cheers
Murali

Hello Patricio,
The version we are using is J2EE Engine 6.40 PatchLevel 89291.313
Portal 6.0.11.3.0
KnowledgeManagementCollaboration 6.0.11.3.0 (NW04 SPS 11 Patch 3)
Thnx in advance
cheers
murali

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