Problem with the crystal viewer

Hi there,
I have a problem with thw crystal viewer. I have reports developped in Crystal XI that run in vb.net within the "CrystalDecision.Windows.Forms.CrystalReportViewer" object. On all computer client everything works fin except on one of them. When the print button is pressed, it gave a "Object reference not set to an instance of an object" error. Since this error is raised by the "Crystal report windows form viewer" preview window i have no idea why this occured. We tried to uninstall the viewer and reinstall it without chance.
The only thing i can tell is that this client use a "HP deskjet 3420 series" printer. that's the only difference there is on this computer. Anyone as an idea?
Thanks
Ben

Hi Ben,
Try moving that printer to another PC and install the print driver. If it fails there it's likely a driver issue. HP and Cr has a history of problems. Mostly it's HP drivers returning the wrong memory structure size.
If you can find someone who is using Windows XP and Windows 2003 and see if either work. Or possibly plug the printer ina print server and see if that works.
Next option is if you wrote the software you are running run it in debug mode and see if it captures anything when printing. If did not write it then ask the person who did to test it also.
Next option if you want to dig deeper into the cause is go to Windows site and download a program called DebugDiag. Run this program and set it to capture crashes. It will generate a dump file which can be analyzed. It should tell you which API or function caused the crash.
Thank you
Don

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