Problem with the Inbox search of IC Web Client

Hi Friends,
Iam working on the Inbox search of the IC Web client.
For the Inbox search, in the view AuiItems.htm, I have added two fields Main Reference Object and Account.
But when I click on search, in the result list all the values except these two which I added. In the result list Iam getting the values as NULL for these two newly added fields. What could be the reason for this and how to solve this??
Regards,
Raju

Hello Narayana,
You can link user statuses to inbox status under customizing
Interaction Center WebClient --> Agent Inbox --> Inbox Search Definitions --> Define Inbox Status.
Here you can delete system status and add user statuses.
After adding user status ,you need to map inbox status to element status in Customizing for Customer Relationship Management by choosing Interaction Center WebClient --> Agent Inbox --> Map Element Attributes to Inbox Attributes --> Map Element Status to Inbox Status.
Read documentation on Map Element Status to Inbox Status customizing entry.
You dont have make changes to the code for this customization.
Thanks,
Thirumala.

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    192.168.10.100 URL of Web services meeting
    A lyncdiscoverinternal.domain.com
    192.168.10.100 Register for Lync AutoDiscover service to internal users
    A lyncdiscover.domain.com
    192.168.10.100 Register for Lync AutoDiscover service to external users  
    SRV Service: _sipinternaltls Protocol: _tcp Port: 5061
    sip.domain.com Record pointer services to internal customer connections using TLS 
    External DNS pointing Edge & Proxy
    Type of Record FQDN
    IP Endpoint
    A sip.domain.com
    x.x.x.100 Edge
    A webconf.domain.com
    x.x.x.100 Edge
    A av.domain.com
    x.x.x.100 Edge
    SRV _sip._tls.domain.com
    sip.domain.com: 443 Edge
    SRV _sipfederationtls._tcp.domain.com
    sip.domain.com:5061 Edge
    A Meet.domain.com
    x.x.x.110 Reverse Proxy
    A Dialin.domain.com
    x.x.x.110 Reverse Proxy
    A lyncdiscover.domain.com
    x.x.x.110 Reverse Proxy
    A lyncweb.domain.com
    x.x.x.110 Reverse Proxy
    In IIS ARR proxy server following server farms are added and configured as per link ttp://y0av.me/2013/07/22/lync2013_iisarr/
    In proxy server had setup only following server farm : While running remote connectivity web service test : meet, dialin, lyncdiscover and lyncweb.
    The client inside works fine internally and through vpn. Login with external client also working fine. But we are getting error in MRCA as follows.
    a) While testing remote connectivity for lync getting error : The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
    Certificate was installed properly.
    b) For remote web test under Lync throws error : A Web exception occurred because an HTTP 502 - BadGateway response was received from IIS7.
    HTTP Response Headers:
    Content-Length: 1477
    Content-Type: text/html
    Date: Wed, 14 May 2014 10:03:40 GMT
    Server: Microsoft-IIS/8.0
    Elapsed Time: 1300 ms.
    Regards, Ganesh, MCTS, MCP, ITILV2 This posting is provided with no warranties and confers no rights. Please remember to click Mark as Answer and Vote as Helpful on posts that help you. This can be beneficial to other community members reading the thread.

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