PROBLEM WITH THE PHONE ORDERS

Hello,
Is there a problem with the orders which are done with an international credit card? I am asking this because my brother and I have been trying to place an order to buy Macbook Pro with Retina Display for 2 days.
We placed 2 online orders with my international credit card. In each order I inputted the international address provided by the Bestbuy web site(10780 Kempwood Dr. - Houston, TX 77043) to the billing address. And I inputted my brother's address in the US to the shipping address. Each time, at first,orders were accepted but after 1 minute we received an email that indicated orders were cancelled. Customer service told me that the shipping address and billing address on my order are same and there might be an issue on the system that causes this problem and suggested me to place the order over the phone. I replaced the order over the PHONE(WITH SALES DEPARTMENT) but again I received two emails, one of them is "We received your email" and the other one is "Your order has been cancelled".You can find the reason of the cancellation in the email below;
We're sorry, but an item on your order placed on June 12, 2014 has been canceled because we were unable to verify your information.
I am really tired of that,it is like a joke.
An authorized person should answer this; does BestBuy accept international credit cards or not?

Hello nbilgin,
Placing orders on BestBuy.com should be both exciting and easy, and I'm disheartened to read that you've run into these difficulties in trying to purchase your new Macbook Pro. Surely, this is not the experience that we strive to provide and I regret very much that you've been disappointed.
Using the information you provided when you signed up for our Community. I was able to locate your orders. I am investigating the situation now and as soon as I have additional details, I will let you know. I'm sorry that I must impose on your patience and good nature in the interim; I should have more details shortly.
I'm very grateful that you wrote to us about this situation.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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