Problem with the red screen

Hello everyone.
Im looking into buying a Lumia 1020, and I found one in good condition for 120e. The only problem is that it is stuck on a red screen with a Nokia logo. The only usefull thing that the sellers says is that it is stuck in on that screen, no further info.
Can someone tell me if that is a hardware issue, or a software issue, and if its software related, can it be fixed?
I want to be sure before buying the phone.
Thanks in advance.
Moderator's note: This post is edited. Please note that any form of advertisement is not allowed in the forum.

Thanks for your interest on buying a Lumia 1020, Gzgzone. The only way we can confirm the possible cause of an issue is to have the phone checked by an licensed technician at an authorized service center. Aside from that, we have support pages and FAQs that could help isolate the issues with your Lumia. Here's an example: FAQ - My Lumia phone does not work or respond as expected.
However, we recommend buying Lumia products from authorized retailers. In that way, you're assured that you will enjoy all support and warranty services we offer in case your device isn't working properly. This link will lead you to our local support finder in case you are interested to visit an authorized local retailer: MS Mobile - Change locale.
Let us know if this information has helped you decide for good. BTW, welcome to the Microsoft Mobile community!

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WW Social Media
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