Problem with update Firmware and Fax with m276nw
Hi
First of all sorry for my english...
I have two problems
1) I can't update the printer in wirelless mode, I mean the update program (version 2014-08-05 , Version 20140718, 12.05M) and the printer work but finally the printer is not updated.
How can i do it?
2) I'd prefer to forward fax in email or in alternative I'd want to read in a web interface. In this case I have a suggestion: An update could be the way.
Thx
P.S. Sorry again
Hello @Compyweb,
Welcome to the HP Support Forums!
I would like to assist you today in resolving the firmware update issue and the fax forward to email issues that you're experiencing on your HP Laserjet Pro 200 Colour MFP M276nw. I understand that you have been trying to update your printers firmware via the wireless connection but your printer does not want to do that. I'm going to provide you further instruction on how to properly update the firmware.
How to Properly Update Firmware:
It is best to update firmware through a USB Cable connection. This is because the firmware update will reprogram your printer. Sometimes with wireless connections there can be intermittent communication. If the firmware update is interrupted in any way while the printer is being updated it can cause a programming failure on your printer. If this occurs you most likely would need a printer replacement. Also, a firmware update gets sent to your printer much like a print job. Therefore, you need to ensure that you do no have any print jobs in queue waiting to print before you update the firmware.
What I would suggest doing is running the HP Print and Scan Doctor Tool. If you run this tool and select 'fix printing' than the tool will run a scan on your computer and ensure that the connection, software and driver are all properly setup. If the HP Print and Scan Doctor identifies any issues it will attempt to resolve them for you. I suggest installing the printer for USB connection before running this tool as you want to run the firmware update through USB.
HP Print and Scan Doctor
Once you run the HP Print and Scan Doctor Tool and get the all clear that everything is set up properly than you can run the firmware update. Please click on the following link for the proper firmware download:
HP LaserJet Pro Series Firmware Update Utility
Once the utility is downloaded, you want to run the tool and send the firmware to the printer. The printer may turn itself off at the end of the update, just turn the printer back on if it doesn't turn on automatically.
In terms of wanting to forward faxes to email or an alternative option like receiving faxes in a folder on your computer, these are not options that you have with your HP Laserjet Pro 200 Colour MFP M276nw. As the specs for your model printer: LaserJet Pro 200 color MFP M276nw Specs indicate you only have the option to send faxes from a computer.
Should you still want to receive faxes to your email you could check out the third party service: Efax
However, I believe you may have to pay for this service. Also, should you have any issues with the Efax service HP does not support this on your product. That means that if you need technical support for efax you need to speak with efax regarding this. For further information regarding Efax, please visit: Efax: Easy faxing anywhere
Please let me know if this information resolves your issues. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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