Problem with update, iTunes not recognizing iPod

First, I try to install the iPod update(2005-10-12) and a window opens and says iPod service error.
Second, I recently transfered all of my music files from an old computer to this one using my iPod and now iTunes will not recognize my iPod but Windows will

There are two articles to look at here.
http://docs.info.apple.com/article.html?artnum=61771
http://docs.info.apple.com/article.html?artnum=93716

Similar Messages

  • 3G iPod port problem?  Computer/iTunes not recognizing iPod.

    Okay, I've posted a few times in regards to the problems I've been having with my iPod, but here's a brief run down.
    I have a 20GB 3G iPod that's 3 years old now. The iPod plays perfectly and has no problems, accept I can't get my computer or iTunes to recognize the device when I plug it in. It will sometimes momentarily connect, but never long enough to do anything with it.
    I took the iPod to an Apple store and the person assisting me wasn't able to access the device through his laptop either. He tried putting it in disk mode and tried plugging it in with both firewire and USB with no success. He said that it looks like the iPod's digital access port is broken. He said that if it was under warranty he would have just given me a new one, but as it isn't there wasn't anything else that he can do.
    Now for my question. What can I do next?
    1. They will give me a 10% price reduction on a new iPod when I exchange my current one.
    2. Is there anywhere that can repair something like this and would it be worth it to do so? Costwise...
    3. Could he be wrong?
    Thanks and sorry for the long post.
    CK

    Hey CK,
    I'm having the same problem with my 3G ipod but I've had some limited success when I plugged it into a different computer running a different version of iTunes (6 vs. 7). Dunno if that would help you since I'm not sure what the digital access port is... I know there are some DIY ipod repair kits out there..
    -B

  • ITunes not recognizing iPod, yellow exclamation point

    in folder. I have tried several suggestions including: reconfiguring, installing updated iTunes, resetting(?)iPod (holding select & menu for 6-10 seconds), unable to restore iPod from iTunes because it isn't showing up in Source panel, stopping & restarting service, USB ports. None of these have worked. I have had this nano for almost a year and this is the first time I've encountered this. Any other suggestions that I could try? The iPod itself is working fine it's just not interacting in any way with iTunes. I am considering a total reinstall of iTunes.
    Thanks for reading this.
    Pentium4, 3.2GHz, 3.19GHz, 1.5 GB/RAM   Windows XP   SP2

    O.K. Uninstalled iTunes, reinstalled it. Cleaned out temp files, uninstalled and reinstalled again. I am out of ideas.

  • Very Frustrated with Itunes not recognizing iPod....

    Worked after I first unpacked the unit and loaded the software, then all the sudden it stopped recognzing my iPod. Went through alll the trouble shooting steps. Reloaded the software, restored the iPod and all that crap....finally got it working again. Then I downloaded some music and a couple of TV shows. Hooked up my iPod and iTunes is not recognizing it AGAIN!!! Even though the iPod is showing the "do not disconnect" message for a short while.
    This is TOTALLY FRUSTRATING!
    HELP before I drive to the iPod store cause a scene.
    Thanks!
    iPod   Windows XP Pro  

    The "Do Not Disconnect" meassage is normal when connected to the computer if the IPOD has been set to run in "Disk Mode". Read this first:
    Do Not Disconnect - http://docs.info.apple.com/article.html?artnum=61135
    Are you "Dismounting" the IPOD from the Windows operating system before unplugging it? Simply "Ejecting" the IPOD from ITunes is not correct since the IPOD is set to disk mode.

  • My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

    HELP!!!
    Here are the specs of my machine:
    2011 13.3" MacBook Pro
    4 GB Ram/320 GB HD
    For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
    Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
    I have AppleCare. Should I take my macbook to the genius bar?
    Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
    Any feedback would be very much appreciated. :-)
    Thank you everyone!!

    I have this question too.

  • IPod cutting off songs/iTunes not recognizing iPod correctly

    Hi,
    I have a second generation nano using a PC with Vista operating system, and using the latest iTunes software (7.6.1.9). I have been noticing that more and more of my songs on the iPod have been cutting off, either a few seconds into the song, near the end, etc, but are just fine when played through iTunes from my hard drive. At first it was just a couple of songs, but then more and more started to cut off. Then, the iTunes started telling me that it wasn't able to read my iPod correctly and that I should restore it to original settings. I did that a few times and kept reloading the songs, but the problem still occurs seems to be getting worse. Tonight when I plugged the iPod in, iTunes said that it "detected an iPod but couldn't identify it. Unplug it and plug back in." I did, and it read it, but that particular problem also seems to be getting worse and I'm afraid soon it won't be able to detect the iPod at all (and this latest message was after I updated with the iTunes latest version). It seems like the actual iPod software is corrupted, and that its software needs to be re-installed, not the iTunes. Am I wrong in that assessment? How would I go about doing that? I can't seem to find any clear instructions and I don't see many people reporting this problem.
    Thanks,
    Robyn

    I have also had the same problem...
    The songs appear to be random, and when I plug my iPod into the computer it is fixed. Sure enough, a monthish later, it happens again.
    When my songs get cut off, they are stopped exactly half-way through. Apparently, the iPod thinks that is how long they are, because it plays the time that it shows (the total time only goes to helf of what it normally is).
    This does not seem to be a matter of old software, as I am always up-to-date on iPod software, and this has been happening to me with version 1.4.1
    I have not Restored my iPod, but apparently that will not help (according to the other posts).
    I hope somebody can answer this (although I've posted it twice before with no luck, so...)

  • 3rd Generation Nano:  iTunes not recognizing iPod

    I've already syncd music to ipod several times, now iTunes is telling me to "restore" only option that is available. iPod will not restore, I kept getting error message 1418 (?) before this iPod was being charged on another computer, after it was charged, all songs were gone? Now this...
    I've already tried all that was suggested, reseting, etc...problem though, iPod was bought as a gift in the states and we live out here in American Samoa

    Well start with these articles and see if that gets you anywhere...
    iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
    http://docs.info.apple.com/article.html?artnum=305136
    iTunes for Windows: iTunes 7 doesn't recognize iPod
    http://docs.info.apple.com/article.html?artnum=304434
    iPod missing in "My Computer" or in iTunes for Windows
    http://docs.info.apple.com/article.html?artnum=61711
    Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
    Putting iPod into Disk Mode
    http://docs.info.apple.com/article.html?artnum=93651
    Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
    http://support.apple.com/kb/TS1493
    Cheers,
    Patrick

  • ITunes not recognizing iPod video 30GB

    I got a 30gb video iPod for christmas, and so the next day, i installed iTunes and all that jazz onto my computer. The thing is, after i plug in my iPod, it does not appear on the source list. I went through the 5 R's and did everything i could that was on the support page (There was something about a local disk, but i couldnt find it). I am pretty sure that the computer is recognizing the iPod, just the iTunes won't. I have tried it on a different computer, and it worked fine, but the computer had absolutely no music on it. If this can be more of a clue whats wrong, my sister had gotten an iPod shuffle a few months ago, and it had worked with iTunes. But then she had left for college, and when she came back for christmas, it was not recognized by iTunes either. If anyone could tell me how to get it to work, it would be greatly appreciated.

    well i have gone through this discussion page ever since my mini broke back over thanksgiving break and in the other discussions we figured out that windows did one of their automatic updates which is blocking itunes from our ipods. some people have found fixes but none have worked for me. and i called the apple support MANY times and they give NO support. i was just about to buy the video ipod but now im kinda reconsidering since my mini isnt even working. but if you look at some of the other topics in this forum maybe one of these people's fixes could work for you, (they dont ALL work for EVERYBODY, but they could work for you.)

  • ITunes not recognizing iPod Classic 6th Gen

    Hi, here's hoping somebody can help with this problem.
    My iPod has 105GB of music on it and it works fine but within the last few days has kept requesting me to run a disk check to fix files which I've done but it does not connect to iTunes.
    After running disk check it reports that files are fixed but clicking on details, it reports that volume created on 15/09/2014 refers to a disk that appears to be a non-windows XP disk!
    I would certainly appreciate some help in trying to sort this problem out.
    With thanks, Brian.

    Hi brianfrombourne end,
    Thanks for visiting Apple Support Communities.
    It sounds like your iPod is working but is not recognized by iTunes or your computer.
    I recommend starting with these two articles to troubleshoot the issue:
    iPod appears in Windows but not in iTunes
    iPod not recognized in 'My Computer' and in iTunes for Windows
    From:
    iPod not appearing in iTunes
    These articles have a lot of good steps that can help, whether your iPod is not showing up in iTunes or Windows.
    Best Regards,
    Jeremy

  • ITunes not recognizing iPod - FIXED

    I was having the same problem as a lot of you where iTunes did not recognize my iPod. Now it does. Here's what I did.
    Disclaimer: I am no computer expert, just read ALOT of posts and figured my problem out.
    First problem I was having was that my cpu wasn't seeing the iPod as a mass storage device or iPod, just "removable disc". This was due to having my usb printer on. It was hogging resources I guess.
    Still didn't work in iTunes and locked it up. Reset using the iPod (whre the Apple logo comes up and have to select language initial screen)
    My problem included the following:
    When I looked at the "about" list on the iPod it said "Songs: 0, Capacity: 0, Format Unknown". Nothing there so the computer wouldn't read it I guess. When I right clicked in My computer/J:removable disk and got to the list with "properties" (took a while but it finally came up) it said the format was RAW, and there were 0 bytes on the iPod.
    This is the fix. On the same menu(removable disk - right click) there is selection called "Format..". Hit that and it should bring up a window to format the drive. Make sure it's set on "default Setting - or something like that", FAT32 and that the "Quick Format" is unchecked. Hit format and wait for it to finish.
    After I did this the computer shows the iPod and iTunes recognizes it and off I went on re-syncing all of the music in my playlist.
    Oh, and it did NOT delete the firmware in case you were worried like I was about that.
    Hope this helps!

    Hey coach913,
    There are a few articles that should help you resolve that problem with easy step-by-step instructions. If you have an iPod touch, then take a look at this one:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If you have any other kind of iPod, check here:
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/TS1363
    Welcome to Apple Support Communities!
    Have a good one,
    Delgadoh

  • ITunes not recognizing iPod Classic

    Ok, so this post is going to be a little long since I need to explain what is happening with my iPod Classic 160gb.
    I noticed a few days ago that songs were 'disappearing' on my iPod when I would listen to it through iTunes on my computer (When I say disappearing an exclamation mark would appear between the song number and the song title in iTunes-- when I would try to start the song iTunes would automatically skip to the next song-- acting as if the song wasn't there). I disconnected the iPod after I was done listening, shut down the computer and turned off my iPod.
    The next day I started up my computer and plugged in my iPod. Windows came up and said that it recommended a disk scan. I ok'd the scan. Afterwards, all of the songs had disappeared off my iPod and now iTunes doesn't recognize my iPod. Windows recognizes the iPod-- itunes does not.
    **As a side note, in the iPod menu, in settings, the window on the right hand side of the screen show about 37GB of free memory. This was about how much was left with all my music on the iPod. However, if you go into any other menu, eg songs/artist/playlist it says there is no music/artist/playlists.
    I've gone through all of the troubleshooting steps listed for the iPod classic and windows 7. iTunes is still not recognizing the iPod. I've also tried on another computer-- stil no luck.
    I understand that the classic cannot be reset without iTunes (this is a stroke of brilliance on Apple's part). What can be done if after all of the troubleshooting steps iTunes STILL does not recognize my iPod? Has this iPod given up the ghost?
    Thanks, Mike

    Hello there,
    I would first start with this article assuming you are running Windows. Be sure to attempt each and every possible troubleshooting procedure as needed to try and resolve the issue.
    [iPod appears in Windows but not in iTunes|http://support.apple.com/kb/ts1363]
    B-rock

  • How to prevent iTunes not recognizing iPod

    After about 6 months with my iPod mini, I have had to re-install iTunes about 4 times. Symptoms: iPod shows up on the desktop but not in iTunes. Most times it has happened after updating software for iTunes or the iPod. This time it happened spontaneously. I have been successful each time by using the instructions at http://docs.info.apple.com/article.html?artnum=61937 but this is getting really old. Anyone have suggestions to prevent this?

    Well one thing I can say is that apparently I am not alone. I got this Ipod nano for christmas and it doesn't work. My wife has a regular ipod so I already have the latest software. I plugged it in and it charged but the itune never opens automatically and it makes the wrong USB noise when you connect it.
    After having a regular MP3 player that you can just drag songs to, this thing is a royal pain. I read through all the help and resetting screens and then read the forums but nothing helped. I packed the thing away and chalked it up to another expensive toy that doesn't work.
    Next time I will just buy a regular MP3 player at half the cost and it will actually play music!
    Dell   Windows XP Pro  

  • Help!  Itunes not recognizing Ipod Nano.  Have tried several things already.

    Itunes does not recognize my ipod nano (6th generation).  When I plug it in to the computer, nothing happens (except it charges).  I have tried several of the recommendations (reinstalling itunes, resetting ipod, etc. etc.)  I have Windows 7 on my computer with the latest version of Itunes.  Interestingly, when I plug my Ipod into my other computer (which still has an older version of Itunes), it syncs right up and is recognized.
    What can I do to get Itunes to simply recognize my Ipod?  I am beyond frustrated.

    iOS: Device not recognized in iTunes for Windows - http://support.apple.com/kb/TS1538

  • PC with Windows 8 not recognizing ipod

    My I-tunes will not recognize my ipod touch.  My PC does see it and I've tried re-starting the device software.  Any ideas?

    Hello cpottier,
    It sounds like your iPod is not being recognized in iTunes. I recommend the following article to help troubleshoot that:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    1. Update iTunes
    2. Check the USB cable
    3. Verify that Apple Mobile Device Support is installed
    4. Restart the Apple Mobile Device Service
    5. Verify that the Apple Mobile Device USB Driver is installed
    6. Check for third-party software conflicts
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Ox upgrade / itunes not recognizing ipod/iphone

    Just updated to ox 10.6.7 and neither my 4th gen ipod or 3g iphone are being picked by itunes.  Can someone give me some pointers to resolve this?  They are charging but not recognized by itunes.  Thanks.

    see Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart.
    also here: iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X .

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