Problem with updating card information

I've recently gotten a new debit card and am having problems updating my billing information.  My CC account was originally created with my previous debit card.  My new debit card is of the exact same type, a VISA, but, of course with a new number.  However, when I try to update my card information it tells me that my new card is not of the accepted type.  This doesn't make any sense to me because the card, as I stated, is a VISA and exactly the same as my previous card with which I purchased my account.  Is anyone else having this problem or can anybody help me?  Thanks.

It is happening to me too.
The only difference that mine is Mastercard. I get the Card not of accepted type message.
Chatting with the Indian support guy was unsuccesful, after 30 minutes, he/she was able to decide, that "your account is active"... Congratulations. When I asked what next,, I was promised that I will be called by another colleague the next business day. It was 4 days ago... Today I called the local support number, and it turns out it's just a distributor without the ability to help in this topic. I do not want to call an international support number, to spend n+10 minutes on the phone with an inferior helpdesk person to find out again, that "oooh yes, my account is alive".
@ameredith - could you get it sorted out somehow?

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    It is happening to me too.
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