Problem with uploading files with DMR (rights management) included in them to a Zen Visio

Hi,
I though I had got this fixed but nope still having problems so hope you clever people can help me out.
I have the ZVM and it is great, I have been able to transfer movies, CD's, photos all with no problem with a music track taking approx 2-3 seconds. However when using music files with DMR (those from HMV's music rental - this is the reason I bought the player) have big problems in transferring. I have been in touch with the tech guys at HMV and they took me through a firmware upg, re-installation of the Creative software updating the licenses in the music files and then lastly a format. Just after the format it looked as if everything was working fine however things started to slow down and now I am struggling to get tracks over. Again this is only those with DMR and all normal files (music, video, photo) go on fine. I only have 4Gb used so I can't see it is down to that.
Are there any other things I can look at doing or is the player useless for the reason I bought it's
Thanks,
Mark

Thanks Jason that seems to have helped a bit. I can now transfer using the Creative M Series Media Explorer software but not with Windows Media Player. Also when I try to use the Creative Sync Manager it is crashing out every time. My concern is that without the latter working how will I easily get the files on the ZVM updated so that the DRM does not stop the files playing (also I would just like everything working properly!!). Any further suggestions?

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