Problem with user having folders created in Outlook

Hello,
I have a user who has folders being created in their account without their interaction. There are no filter rules in place and junk mail is turned off. One of the folders was named Junk and
set up as a subfolder in the inbox and that was where internal email was being sent. Other folders s a problem on our Exchange server but don't know where to look. Any advice?
Best,
Eric

Hi Eric,
Does the issue happen in OWA? Please check whether their is any Inbox rule setting there. And the folder may be created by other users who have related permission to this mailbox or folder. Please check it.
Thanks,
Winnie Liang
TechNet Community Support

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