Problem with user's message in mailbox CUE7.1

Hi,
End user has a CM ver 7.1.5 with NM- CUE 7.1, a few user has a problem with the messages that are listened when someone leaves a massage;
the extension number in past was assigned to other user (this extension was associated to mailbox).
After the reassignation of the extension the mailbox was deleted and created a new one, the user records all new prompts for his voicemail (we verified when user access to his voicemail via phone's button), but when someone leaves a message is listened the old prompts not the new ones of the new user.
I have checked the config of the mailbox , is exactly the same as the other so I don't understand why the new prompts are not listen, the old user was delete completly.
any suggestion?
regards

Hi Filiberto,
There is a resync option on the CUE GUI, try resyncing the CUCM & CUE.
Make sure that the new user has recorded his prompts correctly.
See if that works.
Regards,
Kevin

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