Problem with using Lloyds TSB account (UK)

My wife can't use her Lloyds TSB account (UK) with Firefox (version 5.0.1). It is like that since a week ago. That was everything OK before. The funny thing is that I also have an account with Lloyds TSB, using the same computer and same FF and my account is working fine. The tech guys from Lloyds say that the FFox security level is to high and we need to lower it. How can I do it? I can't find such an option in Tools > Options. Or: may be the reason is different than security level..?

Hi,
Please post your Ovi Store issue to this forum: /t5/Ovi-com-Ovi-Store-Ovi-Share-and/bd-p/ovi

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