Problem with Vcast media manager

So, I got a new phone. Bought the USB cable so that I could transfer data using the Vcast media manager program. Plugged in, put it sync mode, and drag/dropped the files over. The program detected the phone and shows the files are transferred over. The card works; take a pic with the phone and plug it in, and Vcast sees it.. But the phone refuses to find the music. Doesn't matter what I do, it insists there is no music on the card. Anyone else ever have this problem?

The issues you are experiencing with your handset not finding the music on your memory card may need to be duplicated with a live representative. Please contact us at your earliest convenience from a different phone so we can troubleshoot. Please have your cell phone and memory card available.
We can be reached at 800-922-0204 seven days a week 6AM to 11PM CST.
Thanks

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Problem with Roxio Media manager

Hello,
I have installed v4.6 for my desktop manager and it the Roxio media manager worked fine for a couple times and now it tries to reinstall it everytime i use it?
1) Why is it trying to reinstall?
2) How can i fix it?

did you read the complete discussion that I linked ? there is just one file : the installer that is several megs. you can download the desktop manager with or without the media manager. The media manager is just a module inside the desktop manager.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

What is the problem with Roxio Media Manager??

I purchased my first Blackberry 8310 Curve on Black Friday. For some reason the Blackberry Desktop Manager installs and works absolutely fine. However when I open the media manager from Roxio the screen freezes and it doesn't even show my device. I have uninstalled cleanly and re-installed over a dozen times and can't get it to work. We also went and bought an updated graphics and sound card and have installed them. The Roxio media manager STILL freezes up and we have to shut it down.
I do a lot of Paintshop Pro and have those programs as well as other graphics software. I'm wondering if it is a software conflict? I don't see one. Or if the Roxio is a POS as someone posted before.
I have spent hours and hours reading everything I can online about it and can not find an answer anywhere. The main reason that I want the Media Manager is that I want to make my own ringtones....that's it! The rest I can do without it. Does the BB media manager have the capability to make ringtones?
Any help would be greatly appreciated. Thanks in advance!
Michelle
The computer I'm using is a server converted to workstation.
Intel Pentium 4; 3.20GHZ
1.50 GB RAM
400 GB Hard Drive
Windows XP Home Svc Pack 3
Windows Media Player 11
Audio Card: Sound Blaster Audigy
Graphics Card: NVIDIA GeForce 8400 GS
Solved!
Go to Solution.

on Windows, you can use any software to cut your mp3 for the part you want.
you can use mp3cutter or Audacity.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem with Roxio Media Manager - Desparate for an answer

In order to get my Roxio Media Manager to work. Do I need to have access to the browser on my BB8300 Curve. I am not subscribing to the internet on my BB but I do on my computer. Could that be the reason why my Media manager is not working properly? I am desparate for an answer since I have photos on my Blackberry that I need edit and and sent off. What good is the camera if I can't take the photos off of it? I have tried uninstalling the software and then re-installing it. I still can't get the Media Manager to appear in Roxio. The one time I did get it to work, I start getting Runtime errors when I tried to bring up Media manager. Please help..All the rest of the icons..back/up, synch, etc is appearing..just can't get the Roxio Media manager to appear now.

Do you have a media card in your BlackBerry? If so, plug your BlackBerry in and enable Mass Storage Mode. Then just access the memory card from Windows Explorer. For what you want to do Roxio is overkill, and complicated.

Error message when trying to use vcast media manager

I recently downloaded the VCast Media Manager but have been unable to transfer any media from my computer or from my Thunderbolt. I tried signing in to VCast Media Manager on my phone and received an error message:
Server Problem
Abnormal situation code: err_conn/ont-api-vip.newbay.com
Unsure where to go from here. Thanks for any suggestions.

Hello,
Thank you Community Members for providing a troubleshooting tip. It is very much appreciated. First, you want to make sure that your system meets the minimum requirements, which can be viewed at the link below:
VCAST Media Manager Specs
Next, uninstall the VCAST application and reboot your computer.
Then, disable your firewall and antivirus program and download the VCAST Media Manager application again, which can be found at the web link below:
VCAST Media Manager
If you are still having trouble with this service, it will be necessary to contact our Technical Support team directly. Please call 1-800-922-0204, option 3, from an alternate phone and be in front of your computer if you need to call.
Thank you.
KellyW@VZWSupport

Vcast Media Manager program is faulty

Downloaded Vcast. Installs correctly. When attempt to launch I receive a "verizon.exe has stopped working and will be closed" message. Problem is apparently with the Data Execution Protection (DEP) settings. Even when try to exempt the program from DEP, get a message that the program cannot run without DEP. This is a problem with the software, not with the operating systems.
Vista Home Premium 32-bit
Droid X

If you have a Droid phone, you are not required to transfer media over to the phone using Vcast Media Manager. You can simply plug in your phone, put the phone into USB Mass Storage mode in the notification panel after you plug it in, and it will work just like any USB thumb drive or other mass storage device. This is how I personally transfer over Videos, Pictures, and Music to my Droid 2, Droid X, Thunderbolt, and Fascinate. This works pretty much flawlessly as long as the content is not protected.
For those of you having issues installing the Vcast Media Manager software on the computer, if it was a software issue, everyone would have it. There are so many variables when it comes to PCs that it becomes impossible for a cellular phone company to help with software installation on a PC. We are not certified computer techs here at Verizon, which is why we keep computer troubleshooting light. There are some basic requirements for the Vcast Media Manager to work though, please ensure your PC meets all of these requirements before diving too deep into troubleshooting Vcast Media Manager installation issues.
Media Manager Requirements
I hope this answers some of your concerns with the Media Manager software.

VCast media manager doesn't run under W7 64-bit

How do I download music to my new Droid 2. When I tried to install Vcast Media Manager, it aborted because it does not support 64-bit OS.
I'm not interested in having a 32-bit OS just to support one application.
Thanks
<Chas>

I have a 64-bit OS on my Laptop, as well, and experienced the same message.
I noticed that when I first plugged my phone into my PC the Windows Explorer came up and allowed me to browse my entire Droid 2 files. But, after allowing Motorola to continue to install the "needed" drivers/software, I was no longer able to browse my phone with Windows Explorer. So, I uninstalled the two Motorola files that install whenever I plug my phone into my PC, and viola! the Windows Explorer works again.
Therefore, the solution for moving files back and forth from your PC to your phone is to not use the VCast Media Manager and just use the Windows Explorer that defaults when you first plug your phone into your computer USB port. When prompted to allow Motorola to modify your computer, say "no". By doing this, your phone won't go to the Verizon Website and block your ability to use the Windows Explorer from there on out.
You'll need to say "no" everytime you plug your phone into your PC, but at least you'll have the file management needed.

VCAST Media Manager and ENV 3

OK, I always used the desktop Media manager to get my pictures off my phone, now I have a new computer and it doesn't work. I tried reinstalling it many times (yes I have the device drivers) and it no longer brings up my phone in order for me to transfer my photos. It shows FB, and all other options to transfer but note my phone which used to show up right away once I plugged it in. I am unsing windows 7 but I also tired doing it on my XP machine but still it does not recognize my phone after I connect it, help! I have all these pics on my phone that I can't get to my pc.

I always used the desktop Media manager to get my pictures off my phone, now I have a new computer and it doesn't work. I tried reinstalling it many times (yes I have the device drivers) and it no longer brings up my phone in order for me to transfer my photos. It shows FB, and all other options to transfer but note my phone which used to show up right away once I plugged it in. I am using windows 7 but I also tired doing it on my XP machine but still it does not recognize my phone after I connect it, help! I have all these pics on my phone that I can't get to my pc.
VCAST Media Manager and ENV 3
Options
06-22-2011 10:10 AM
Goldie11 wrote:
OK, I always used the desktop Media manager to get my pictures off my phone, now I have a new computer and it doesn't work. I tried reinstalling it many times (yes I have the device drivers) and it no longer brings up my phone in order for me to transfer my photos. It shows FB, and all other options to transfer but note my phone which used to show up right away once I plugged it in. I am unsing windows 7 but I also tired doing it on my XP machine but still it does not recognize my phone after I connect it, help! I have all these pics on my phone that I can't get to my pc.
Thank you Goldie11 for your reply. Adding to what was said, I wish to point out that you double posted on the same issue a minute of each other putting the word Ok at the start of your sentence as the only difference between the posts. The reason why this was pointed out is because one posting would be sufficient. Many postings of the same issue exact issue does not get more attention than a single posting where as a double posting can cause confusion. In stating you always have used a desktop Media manager to get my pictures off your phone, What Windows operating system were you using at that time it worked to get the pictures off your device? Please check to see if you enabled the menu for Mass Storage on your device.
The USB Mass Storage menu allows you to transfer content from your phone via Windows XP when your phone is connected to your computer using a Micro Sd card inserted in your phone and with a compatible USB cable. When you have the Micro Sd card inserted in your phone, use the steps below to enable the menu for Mass Storage. I am also providing a link to our website that can also provide additional troubleshooting steps. The link is: http://support.vzw.com/clc/devices/index.html
Using the Internal Keypad:
1. Open the flip and press[MENU].
2. Press Settings & Tools.
3. Press Tools.
4. Press USB Mass Storage. From there you can enable the Mass Storage to then transfer your pictures from the phone to your computer.
Please note: Do not insert or remove the Micro Sd card while playing,deleting or downloading Pictures/Videos/Music/Sounds.

Vcast media manager error

For some time now, several times a day I get the message "backup+media (process com.vcast media manager) has stopped error." I looked at application settings but couldn't find anything useful to change. How do I stop these messages, I don't use vcast! Tilly

Hello,
Thank you Community Members for providing a troubleshooting tip. It is very much appreciated. First, you want to make sure that your system meets the minimum requirements, which can be viewed at the link below:
VCAST Media Manager Specs
Next, uninstall the VCAST application and reboot your computer.
Then, disable your firewall and antivirus program and download the VCAST Media Manager application again, which can be found at the web link below:
VCAST Media Manager
If you are still having trouble with this service, it will be necessary to contact our Technical Support team directly. Please call 1-800-922-0204, option 3, from an alternate phone and be in front of your computer if you need to call.
Thank you.
KellyW@VZWSupport

Vcast Media Manager -- where is support for 64-bit windows computers??

I purchased a Droid 2 in October, when I plug it into my computer it brings up Verizon Vcast Media Manager page to download that program (which is good because I want to get my music onto my phone from my desktop computer). But only after download attempt does it tell me that said program will only support a 32-bit operating system. Well, I, my wife, and a lot of other people have a 64-bit operating system. Is Verizon really that far behind the times? Seriously has no one noticed this, a 32-bit machine is outdated these days. Why can i not hook my Droid up to my puter, I thought this was smartphone technology... Maybe the phone is smarter than Verizons Programmers?? To VZW, please correct me if I am wrong, or fix the problem if I am correct.

Currently there is no 64bit version available at this time, and no ETA to when one will be available. I would recommend as an alternative using the Droid 2 as a mass storage drive to transfer music. I have included the instruction in an article below:
http://support.vzw.com/clc/devices/knowledge_base.html?id=34780
If it still does not recognize it as a device, try putting it in USB debugging mode. Instruction article given below:
http://support.vzw.com/clc/devices/knowledge_base.html?id=31366
***As long as a memory card is present in the device, it will show up as a drive on your personal computer. Once it shows up as a drive, you can drag and drop music and media files on the Droid 2.

Vcast Media Manager Software

Im running windows 7 (64 bit) Vcast Media Manager Software will only run on 32 bit OS, does anyone have any solutions so that it will run on 64 bit OS? Appreciate any help on this matter. thanks:

64bit computing has been standard for almost 1/2 a year now. I am not talking about high end machines either. Even cheap, low end machines have come standard with 64bit versions of Windows 7 (under $400).
Please Verizon, get a 64bit version out ASAP.
46 percent of all computers running Windows 7 are using the 64-bit edition
Until then, everyone who is running x64 machines use dazzboard (beta) or DoubleTwist.
From a buisness standpoint, I see the lack of x64 support as being a loss in potential revenue that could have been gained from customers purchasing media driectly from the V CAST Media Manager.

Vcast media manager issue

I downloaded the Vcast media manager for my XP desktop and was able to get songs loaded. But now when I start the program it says there is an update but it fails to download it and then Vcast closes.
I unloaded Vcast and downloaded the latest version but it still shows the same problem.
Any one else see this or know the solution?

I would call customer service and see if they can see an issue on their end...and at least make a note that you never received the download.

VCast Media Manager - Upload Button

So I ordered VCast Media Manager so I don't need to bring a cable with me everywhere and so I can store files remotely and access them with my phone automatically when I need them...great and fun.
I ordered the server, configured the service, and ended up on the VCast Media Manager page. It's a simple page that has a simple set of instructions on the page. The instruction states to start uploading content by pressing the "Upload" button. So I look everywhere on the page for an "Upload" button. Can't find it. I do a browser find, still no go. Look at the source and do find/upload, no control with that name. Hmm...how do I upload files to VCast Media Manager without the Upload button that we are instructed to use?

I would call customer service and see if they can see an issue on their end...and at least make a note that you never received the download.

VCaST Media Manager Rhapsody

What's the difference between vcast media manager and vcast music with Rhapsody?

VCast with Rhapsody is:
A more robust catalog – over nine million songs!
Unlimited subscription music – sync unlimited music for one low monthly fee on one device (including MP3 players)
Better online experience - search the catalog by artist, keyword, track, album, composer, videos and lyrics
The ability to purchase (non DRM - Digital Rights Management - protected) tracks from your PC (personal computer) than may be transferred to your mobile device or to any capable device
$9.99 per month
VCast Media Manager:
a suite of applications that work together to bring you your pictures, videos, music and documents on your phone or computer. Online storage subscriptions start at 25GB for $2.99/month with more capacity available to fit your storage needs.
Desktop Application
FREE Download: Online storage subscription optional.
Pictures and Videos:
Save the pictures and videos created with your phone onto your computer.
Transfer files between your computer and phone via a compatible USB cable.
Create picture albums, slideshows, and video playlists.
Touch up pictures with included editing tools.
Music:
Transfer songs from your computer to your phone.
Import music and playlists from other applications.
Rip and Burn CDs.
Web Application
Included with Subscription to online storage
Share your media with family and friends.
Post files to Facebook, MySpace, and more.
Have your favorite photos printed at a convenient retail location or have them mailed to you.
Mobile Application
Included with Subscription to online storage
Free up memory on your compatible phone by uploading pictures, videos, and music right to online storage. Your files will be protected in case you lose your phone or memory card.
Access, manage, and play your files on the go, including music, videos, pictures, and documents.
Share media with your friends or post it to Facebook and MySpace.
You can click on the link to access information on VCast Media Manager and VCast Rhapsody.
http://products.verizonwireless.com/index.aspx?id=fnd_mediaManager

VCast Media Manager Will Not Download Purchased MP3 Album to PC

VCast Media Manager Will Not Download Purchased MP3 Album to my PC, but has deducted the purchase from my account. Clicking Download Manager tab gives the message "Please sign into the store", even though I am logged in.
In the past when this problem occurs Loging out and Login In to the store has worked and started the download , but not this time. There is no tab on the Shopping Cart to Log out of Store. I have tried exiting and restarting VCast Media Manager and also rebooting the system. I am running VCast Version 1.5.0 Build 1652 which is reported as the latest. System is meets all requirements Windows XP Pro SP3, Intel Core 2 Duo E6600, 4 GB RAM, Sound Card and Video Card.
If I need to re-install VCast Media Manager how can the data be saved that determines I am owed a download?
Thanks.

I would call customer service and see if they can see an issue on their end...and at least make a note that you never received the download.

Problem with Vcast media manager

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