Problem with videos - Ipad / Itunes

Hello everyone,
First of fall, forgive my poor english.
So, here is the issue:
Friday night, I decided to download (location) a film my Ipad thanks to Itunes.
It costed 3.99euros.
But Itunes is not very clear on the location's rule: one time i read "you have 48h to watch the location", an another time i read "you have 30 days", so as one time i read "The duration of the location is 48h/30 days once the downloading is over", and i also read "The duration of the location is 48h/30 days once the video is launched".
**** Itunes, you seem to be quite complicated.
Whatever, the duration of the download was about 366 hours (Yeah, I know...) but my internet connexion is very good. (Even if the video is in HD)
So, after 10 hours of download, I decided to watch the first 5 minutes. After what, the next day, my location isn't in my videos anymore!!!
1/ I paid for a service that i didn't consume. Ironic thing: the download wasn't over. So I paid for something I've never had. Congrats Itunes...
So, I send a mail to the Apple Support to explain my problem.
No answer, as I was expecting.
Yesterday, I decided to pay (a second time, for the same film........) again.
The download has been finished in my office where the internet seem to be much better. (6.2Go / 6.2Go)
But the little low-rise which show the advancment of the download isn't totally blue, as if it was still downloading.
Moreover, I can't even watch the video.
"The video could'nt have been charged".
Someone could help me?
Naturally, I asked for a commercial gesture, it's the least they can do to have waste my time and my money.

You have a 30 day window in which you can watch a rental movie from iTunes. So if you download the movie and don't want to watch it right away, you have 30 days from the day that you downloaded it in order to view it.
Once you start watching the movie, you have 24 hours to view it in the U.S. and 48 hours in other countries. Once you start the movie, you start the countdown for that 24 or 48 hour period. Even if you only watched 2 minutes of the movie - that starts the 24 or 48 hour countdown.
Look at this kb article and see if the instructions posted in it work for you to resume the download.
iTunes: How to resume interrupted iTunes Store downloads

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