Problem with WhatsApp

I have lost my WhatsApp message history and now when I start a conversation, I get the message "Message History Disabled: no Media Card found". Current chats are kept but as soon as I restart the device, they are lost.
If I go into the Files part of the device, under /Media card/databases, I see the WhatsApp message stores (I can also see them if I attach the phone to a laptop)  I can also see all the pictures in the Media Card/BlackBerry/pictures/WhatsApp directory.
I've tried deleting and reinstalling WhatsApp (version 10.57) but get the same result.
Any ideas?
I have BlackBerry Torch 9800

Hi @RedRoss! Welcome to the BlackBerry Support Community Forums!
What OS version are you currently running on your Passport?
Where did you download Whatsapp?
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