Problem with wireless keyboard and wireless mouse

All of a sudden, after more than 6 mos., I am having problems with both the wireless keyboard and wireless mouse. I am getting a "connection lost" message on the screen with a picture of the keyboard. It only stays there a few seconds, disappears, then the keyboard is ok again.
The mouse is even more frustrating. I am not using the ball for scrolling, just moving the mouse to move the pointer. It will be working perfectly, then for 15 to 30 seconds will either not respond, or be extremely slow, then be ok again. This has repeated a number of times today, especially when I am in iTunes. The batteries are fine in both devices, since I had the problem, changed the batteries, and still have these problems. Any ideas?

Brian, I called Apple and I think they fixed the problem with the keyboard. Unfortunately, I did not write down the exact keystroke sequence they gave me, but let me tell you what I did. I unplugged the computer and waited 60 seconds. After I plugged in back in, I was told to immediately hold down 4 keys. I think they were something like Ctrl, Command, Shift, and R. Those may not be the exact keys, maybe it was Option instead of Ctrl, and maybe R is not right. I am not sure. Those keys are held down until the second beep is heard after the computer was turned on. Supposedly, this re-established connections between the computer and the keyboard. Sorry I did not write down the key combination. If you can, call Apple and get the proper key stroke combination

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[K8N NEO3-F] Problem with USB keyboard and PS2 mouse after upgrading BIOS

Hello everyone!
I have upgraded BIOS from 1.1 to 1.4... I have Sempron 2600 (64bit) so BIOS v.1.1 did not recognise it.
The motherboard works, but after upgrading I have a small problem with my keyboard and mouse.
When I use USB keyboard my PS2 mouse doesn't work. When I connect PS2 keyboard mouse works!!!
Can you tell me what's wrong?
Thanks, bartull@
PS. Does BIOS v.1.3 recognise Sempron 64bit? Can you give me a link to it?

I think that the problem may have been caused by flashing either with liveupdate or with winflash. I had the problem when i used winflash correctly (shutting down all programs, checking all the boxes to clear bootblock and cmos) but had usb keyboard connected during flash. My suggestion is to reflash with floppy to last bios version that worked using only ps2 mouse and keyboard with the following instructions:
DOS floppy flash shall be performed with :
awfl833d.exe w7030nms.180 /py /sn /wb /cc /cd /cp /f /e
(Replace biosfilename with appropriate version for Neo1/neo2 etc , switches remain the same )
After flash is complete :
TURN OFF PSU (don't restart) wait 15 seconds
Turn on again , press the power button .
Enter BIOS and load optimized defaults (NO OTHER CHANGES) , save + exit
Boot the system again with the floppy in the drive to let the DMI pool build and update itself .
If that works, then reflash to the bios you tried before with the same procedure. Once you have stable system with ps2 keyboard and mouse working, re-enter bios and enable usb and keyboard support as a lot of bios' have it disabled by default for some strange reason.
Good luck.

Running Boot Camp in Windows 7 with Bluetooth Wireless Keyboard and Wireless Magic Mouse

NOTE: I was installing a fresh copy of Windows 7 Professional on a 27" iMac mid-2010 with a Processor Speed of 2.93 GHz, a Core i7 Processor Type, a Quad Core Processor Configuration, 8GB RAM, and a ATI Radeon HD 5750 Graphics Card. I run Snow Leopard so it is a 64-bit OS. I have a Wireless Keyboard and Wireless Magic Mouse as well. In order to install Windows 7 you need a Wired Keyboard and Mouse. You will also need a Wired Keyboard and Wired Mouse to update Boot Camp.
Updating Boot Camp Assistant (VERY IMPORTANT)
First, plug in a wired keyboard and wired mouse. The Boot Camp Assistant version that came with my iMac was 3.0 so I upgraded it to 3.1 and then to 3.2. I'm not sure if only the upgrade to 3.1 is necessary, but I took it a step further. I was told by Apple Tech Support that you first needed to upgrade to version 3.1 before being able to upgrade to 3.2 These upgrades will not be found using Software Update on the Mac. However, they can be found at http://support.apple.com/downloads/#macoscomponents
They also have software updates for 32-bit machines as well and MacBook Pro updates.
NOTE: Before updating the version of Boot Camp, but after installing Windows 7 and after putting in the Mac OS X Install DVD to run Setup.exe to download the Mac drivers, run Software Update for the Mac while logged into Windows 7 by clicking on Start - All Programs - Software Update for any additional updates.
Next I installed Boot Camp Software Update 3.1 for Windows 64 bit found at http://support.apple.com/kb/DL1336
I then ran Software Update for the Mac while logged into Windows 7 by clicking on Start - All Programs - Software Update
Then I installed Boot Camp Software Update 3.2 for Windows 64 bit found at http://support.apple.com/kb/DL979
I then installed Boot Camp 3.2 Update for iMac (early 2011) found at http://support.apple.com/kb/DL979 but I'm not sure if this was necessary.
Once Boot Camp 3.2 has been installed I ran Software Update for the Mac again while logged into WIndows 7 to make sure I had all the updates.
Configuring a Bluetooth device on a Windows-based computer
(from http://support.microsoft.com/kb/952818)
How to make sure that the Bluetooth service is started (MY COMPUTER WAS ALREADY SET UP TO RUN BLUETOOTH, SO THE NEXT 8 STEPS COULD BE OPTIONAL)
Open the Microsoft Management Console (MMC) snap-in for Services. To do this, follow these steps.
Windows Vista or Windows 7Windows XP
Click Start, and then click Run.
Copy and then paste (or type) the following command in the Open box, and then press ENTER:services.msc
Click Start , copy and then paste (or type) the following command in the Start Searchbox, and then press ENTER:services.msc
In the Programs list, click Services.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
Double-click the Bluetooth Support service.
If the Bluetooth Support service is stopped, click Start.
On the Startup type list, click Automatic.
Click the Log On tab.
Click Local System account.
Click OK.
If you prompted to restart the computer, click Yes.
How to connect the Bluetooth device to the computer
1. First off, you need to go into Mac OS and remove the keyboard and mouse from your Bluetooth settings entirely. You'll add them back in later (see 9) below).
2. Boot into Windows using a USB connected Mouse and Keyboard.
3. Go to Control Panel – Hardware and Sound – Device and Printers – Add a Device
4. Turn on the Mouse to send out a signal and once it sees it select it to be paired to the computer
5. Run 3.) again except select the keyboard.
6. Turn on the Keyboard to send out a signal and once it sees it select it to be paired to the computer by typing in the 8 digit number into the wireless keyboard and hit ENTER/RETURN.
7. To see if everything was added go to Devices and Printers and see if they were added to the list.
8. Shutdown Windows 7 and Restart using Mac OSX. If you adjusted the Boot Camp settings while in Windows 7 you will see a Boot Camp icon in the system tray located at the bottom right of the screen. From here you can logoff and reboot in Mac OSX. If you don't, do a RESTART and hold the Option key down after hearing the GONG and select the Mac HD option while logging in. Now it's time to add back the wireless mouse and keyboard to be recognized by your Mac.
9. Go to System Preferences – Internet and Wireless – Bluetooth
10. Hit the “+” button to launch the Bluetooth Setup Assistant to find the devices sending out the signal.
11. Highlight the device found and hit “Continue”
12. Do this for both the keyboard and mouse. You will be prompted to type in the 8 digit code into the wireless keyboard in order to pair it with your computer.
13. Click on the pinwheel next to the “-“ sign to rename the wireless devices if you'd like.
I then logged back into Windows 7 to see if the mouse and keyboard were functional and had no problems. For some reason, Windows has problems pairing bluetooth devices that are already paired under a Mac OSX. Many people have updated Boot Camp, yet still were not able to pair their wireless devices because they didn't break the Bluetooth connection on the Mac side first. So both steps are necessary (1) Updating to at least Boot Camp 3.1 if not 3.2 and (2) Deleting the Wireless mouse and keyboard link while running Mac OSX before trying to pair them in a Windows OS.

I found the answers by trial and errors.
@ is obtained by CTRL + OPT + 2
# is obtained by CTRL + OPT + 3
(without shift or caps lock)
These two signs are critical and I fail to understand why this information is not readily available from the help function or from the Apple support.
Jean-Philippe

Will the Wireless Keyboard and Magic Mouse work with my iMac G5?

My Dad just sent me his old iMac G5 17". and I was wondering if the Wireless Keyboard and Magic Mouse will work with it!? I don't really have a place to put the computer.. so I was hoping to get the wireless mouse and keyboard so I don't have to be connected to the computer.

I have the most recent (2 AA batteries, not 3) wireless keyboard and magic mouse running on a PowerMac G5. Your iMac G5 has the same class of processor, which isn't Intel. My Mac has built-in bluetooth support, which is what these products use. I'm unsure if your iMac has bluetooth built-in or not, but if it doesn't, you can purchase the Belkin bluetooth USB dongle. That has been widely reported to work just fine within OSX.
Anyway, yes, your iMac G5 can run the wireless keyboard and mouse. You just might have to work a little for it.
Good luck!

Wireless keyboard and Wireless Mighty Mouse failure

Hello,
I have just bought an iMac 20" with a wireless keyboard and wireless mighty mouse.
Both the keyboard and mouse will not work properly.
I followed the installation/setup instructions and paired first the keyboard and then mouse. Then the problems started.
1. Mighty Mouse tracking is dreadful and very slow (even after adjusting mouse properties)
2. Keyboard started to drop connection and then when awoke started repeating keys (as if key stuck)
3. Keyboard then disconnected and will not be recognised when searching for Bluetooth devices nor can I pair it again.
4. When both were working the Airport extreme wireless network would be lost (but I think that this is a red-herring and irrelevant)
Interesting once keyboard stopped working the wireless mouse tracking improved.
The only software I have installed since taking the iMac out of the box are (in order)
- Running/installing all Apple updates (including firmware 1.1)
- Installing Firefox 2.0
- Installing Adobe Reader 8.0
- Installing Stuffit Reader 11.0
- Installing Canon Bubble Jet Printer driver
- Installing latest version of Skype
If I use a USB mouse or keyboard they work ok.
This is the second replace imac within 2 weeks. The first had the same problem.
Can anybody help please as I'm new to Mac's after switching from a PC and I do not want to have to chuck either the keyboard or mouse or have the pain of Apple supplying me with a 3rd replacement iMac
Jonathan
iMac 20 Inch Mac OS X (10.4.8)

Welcome to the Apple Discussions. Congrats on the new Mac.
Did you Repair Disk Permissions after the software updates and installs?
Whether this solves this issue for you, it is something that you should always do. Go to Apps/Ut5ilities/Disk Utility and select your OS X HDD. Press Repair Permissions. Run Repair Permissions until no more repairs are reported.

Wireless Keyboard and Wireless Mighty Mouse performing erratically

I got the Apple Wireless Keyboard and Wireless Mighty Mouse as soon as they were available and I haven't had any problems with them until a few days ago. Now, both devices will "disconnect" for a few moments (the screen will show the "Connection lost" icon) and immediately reconnect.
The keyboard usually does it so quickly that it doesn't affect my typing. The Mighty Mouse, however, will sometimes slow down to a very erratic, choppy refresh rate - something like a dusty ball mouse cca. 1994. This usually lasts for about a minute and then fixes itself.
This happens several times per hour. I've tried restarting the computer, restarting the devices (replacing the batteries), removing them as Bluetooth devices and pairing them again, turning Bluetooth on the computer on and off... nothing seems to fix this. Both devices have fresh rechargeable batteries in them, showing nearly-full charge in System Preferences.
Is this a known or common issue? Who's to blame, the mouse and keyboard or the iMac? Has anyone found a reasonable fix?
Thanks.
Message was edited by: Neven Mrgan

Hi Neven:
See my thread about IDENTICAL situation:
http://discussions.apple.com/thread.jspa?threadID=1235070&tstart=30
The erratic behavior is identical, except that only my wireless keyboard is misbehaving. Unlike you, it has become a major hassle for me when I am typing and my keyboard disconnects mid-keystroke. Or, I'm reviewing a website or my work and the keyboard disconnects three/four times in two minutes. Last night, for instance, I was watching something on TV in the background and I saw in amazement as my keyboard just kept disconnecting and reconnecting every 30 seconds.
Otherwise, it is same, same, same: fresh batteries, no other bluetooth devices, 18" distance from the iMAC.
I noticed this began to happen AFTER I downloaded and installed last weeks' iMAC update.
So I reiterate my comment from my own thread:
+_*APPLE, ARE YOU READING THESE POSTS?*_+
There's a ghost in the machine.
Steve
Message was edited by: steveinspain

New Mac Mini and 2006/2007 Wireless Keyboard and Mighty Mouse

Will my old wireless keyboard and mighty mouse from 2006 and 2007 work with the new Mac Mini?

Thank You!

I have Mac Pro 2007, which have no bluetooth hardware. What should I do to use Apple wireless keyboard and magic mouse??? Can 'third party's internal bluetooth card' be used for this purpose? Help please...

I have Mac Pro 2007, which have no bluetooth hardware. What should I do to use Apple wireless keyboard and magic mouse??? Can 'third party's internal bluetooth card' be used for this purpose? Help me please...

You can find the Apple Bluetooth card on eBay for as little ten dollars (says its for the 2008 model Mac Pro, not sure about the 2007).
http://www.ebay.com/itm/Bluetooth-Board-iMac-and-Mac-Pro-922-8233-922-8233-/1208 49278570
Here is a link to a full explanation of the card and how to install it. Part numbers may differ a bit as that is an old article and newer models have come out.
http://www.xlr8yourmac.com/systems/Mac_Pro/Bluetooth_MacPro_install/Bluetooth_Ma cPro_install.html
Just make sure that the part will work in your model Mac Pro. To that end, you may be better off avoiding eBay and going to a parts reseller. There are even third party cards that use the internal Apple bluetooth slot.
http://fastmac.com/bluetooth.php
In theory, using a USB or PCI card will work at login so long as it is recognized by Apples drivers. You say you need to launch an application to use your current USB Bluetooth dongle? If it is not controlled by the Bluetooth icon in the menu bar then it must be using a third party driver of some sort. Unfortunately, I don't know off hand which USB and PCI cards are supported.

Wireless Keyboard and Magic Mouse (Bluetooth) Problems

Hi folks,
I recently got a new Mac Mini, wireless keyboard (Apple) and Magic Mouse. During high LAN activity, the keyboard and Magic Mouse will often lose connection and will have trouble re-connecting even when LAN activity goes back to basal levels. If they do not lose connection, the performance becomes terrible and both lag significantly during use.
This behavior does not happen on my MacBook Pro.

Other things to check-
Do you have anything on top of your mini, or is the top of the mini under a desk or other obstruction? The bluetooth antenna is (as you are looking from the top down at the mini) to the top right of the Apple logo on the plastic case top. Try clearing any clutter (if there is any), or establish a clear line of sight with your keyboard and mouse to the unexposed top of the mini and see if the dropouts occur.
Also, microwaves wreck havoc with bluetooth. Any machinery in the same room as your mini and keyboard/mouse?

Help with Wireless Keyboard and Mighty Mouse please!

Hello. I own the wireless Mighty Mouse as well as the wireless keyboard for Mac, and while ago I set them up to work on my Mac, but I don't use them very much so I want to give them to my parents for their Mac. The thing is, I forgot how to set it up or install it or whatever. Can anyone tell me how to get the wireless mouse and keyboard to work, or what the install process is for them? Was there a CD that came with them that I need to install drivers with or something? Anyways, I have the mouse and keyboard sitting up here next to this computer, and I've turned them on with the switches on the back, but they're not working. What do I do next? Thank you!
-- Andrew

Solution
Turn your Bluetooth keyboard and/or mouse off for 30 seconds, then back on.
If the keyboard or mouse doesn't respond, or if an alert message appears again:
Connect a USB keyboard or mouse.
Open Bluetooth preferences (choose System Preferences from the Apple menu, then click Bluetooth).
Verify that Bluetooth is turned on. (You can also do this with the Bluetooth menu bar item, if enabled).
Pair the keyboard or mouse by setting it up as a new device.

Apple wireless keyboard and magic mouse disconnecting

Just bought new MBP Retina Display (OSX 10.8.2) to replace 1st Gen. MacAir. Used to use Apple Wireless Keyboard and MM on old Air and worked flawlessley for years. New MBP installed both of these older items (keyboard and MM) cleanley when I set up, but almost instantly, after about one minute of working, the keyboard and MM disconnect themselves and the only way to reconnect is power them off and then power back up. I have hanged the batteries on both to high end ones and they are still holding charge very wel.
In my office I have a work PV that also uses two USB wireless devices for the PC keyboard and mouse and then also a small HDX Jam Bluetooth speaker. Also, my iPhone and iPad are around. My Airport Express is about two feet away from the MBP as well. Again, all of these worked just fine with my Air for over five years.
I took the MBP, keyboard and MM into the Apple store and had them check it out. Of course it worked perfectley while I was there, plus I learned that in my new MBP the wireless card has the bluetooth built into it and unless my wireless connections got wonky, then the chances of it being hardware were slim.
I am so out of options. I have tried to identify all environmental factors. I have tried moving the MBP closer, further, etc. and still nothing. It is the wierdest thing and now getting very frustrating because I am having to use the MBP keyboard all the time and it is supposed to be up on a stand and in a more ergonomically friendly position.
Anyone got any suggestions? Is there something I am missing? Is there something in my environment I am unaware of that could be contributing to this?

I have a 15" MBP Retina display from 2012, Lion 10.7.5, running lid closed with bluetooth mouse and keyboard. My desk configuration has not changed but in the last couple of weeks I get both devices disconnecting simultaneously, once or twice per day. The dashed bar disappears from the Bluetooth icon in the menu bar.
I turn bluetooth off and on (lift the lid, using keypad), and then it all works again. I don't need to even touch the mouse or keyboard they instantly reconnect. It is not the magic mouse battery problem, I've suffered through that and have it licked, and that would only take out the mouse. There's nothing obvious in the system logs. No change I know of in nearby electrical appliances or WiFi configuration.

Can i connect wireless keyboard and wireless mouse by bluetooth at same time?

i am palning to use wireless keyboard and mouse and connect it with my Macbook by bluetooth, so can i connect these two devices at same time?

i am pretty sure ther won't be any problem to connect 2 devices by bluetooth to Macbook

Wireless keyboard and magic mouse

Getting these two peripherals, plus an M-Stand (all bought at the A store) were great purchases. This is my one year report.
The reason I got this set up (which can get burdensome to carry when you go on long trips) was because upon getting my mbp I didn't like the feel of the case's hard edge against my wrist when typing extensively (which, as a writer, I do). But I also really liked the design of the wireless keyboard and the magic mouse (although at first it took some getting used to to the mouse, even bought that little gummy add-on some enterprising cats had come up with, but chucked it pretty quickly after that as it became useless).
so anyway, what turned out to be another advantage of using peripherals with my macbookpro is, since in the year that I got this mbp I used the actual keyboard very little, the computer still looks pretty much news, none of those grease marks on the wrist page or signs of wear and tear on the trackpad. pretty awesome that
any thoughts from anyone else?
Johnny Chacho
PS: oh, the last thing I should add. I've always felt some major iMac-envy. I like the big monstrous desktop computer look better than laptops. ideally, I would have a humongous iMac and the 15 incher, but for now I have to content to myself with the latter. but by mounting it on the M-stand, I'm sort of making it look like an iMac in a way aren't it

Joni Chacho wrote:
I guess the only question was to ask if this kind of set up was prevalent among macbookpro users.
That's a different story. If that is what you want to know, yes I have a magic mouse, apple wireless keyboard and also have the mStand. It is convenient to use when at a desk to bring the mac to eye level. Many people use this type of setup. Sorry for the misunderstanding.

Wireless keyboard and wireless mouse on macbook 10.4.11

hello,
I recently bought wireless mac keyboard and magic mouse for my macbook with 10.4.11 version.
The basic functions of the keyboard (letter keys work, numpad works) and mouse work (move cursor, left&right click) , but the special keys on keyboard and touch gestures don't work.
Is there anything I could do to make the special keys on keyboard & magic mouse gestures work on my macbook?

The Magic Mouse is not compatible with your operating system. See here, at the bottom:
http://www.apple.com/magicmouse/
I imagine that your new wireless keyboard, if it's Apple branded, is this one, which is also not compatible with your OS:
http://www.apple.com/keyboard/
Again, the system requirements are on that page. They should also have been on the boxes at the store or on the web site before you bought them.
You need to upgrade to either 10.5 (Leopard; call the Apple phone sales line, as there are no more available in stores) or 10.6 (Snow Leopard; available everywhere Mac software is sold).

Problem with Bluetooth Keyboard and Lion?

I've just purchased a 21" imac running os x lion 10.7.3 and although the mac sees the keyboard when I set up the Keyboard from system prefs, it says 'keyboard cannot be found even though the Bluetooth prefs says it's there'.
Second, there's an on/off button on the right hand side which glows green for a second when it's pushed, and ditto if you push it again, so I don't know if the keyboard is on or off! Surely it should glow grren when ON and not when OFF or is there a problem with the keyboard itself?
Bill

Hello:
I've just purchased a 21" imac running os x lion 10.7.3 and although the mac sees the keyboard when I set up the Keyboard from system prefs, it says 'keyboard cannot be found even though the Bluetooth prefs says it's there'.
Is the KB working on the system or not?
Second, there's an on/off button on the right hand side which glows green for a second when it's pushed, and ditto if you push it again, so I don't know if the keyboard is on or off! Surely it should glow grren when ON and not when OFF or is there a problem with the keyboard itself?
That is the way it is designed. When you turn the KB on, the light is on for a brief period of time. It does not stay on.
Barry

Problem with wireless keyboard and wireless mouse

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