Problem with Zen Micro Media Explor

I got my Zen Micro the other day, and installed the software, but when i try to load the Zen Micro Media Explorer my computer goes to a blue screen and then restarts. I reinstalled the software but still have the same problem. Please help me!

Try downloading the latest version to see if that has the same problem.
Also turn off automatic restart so you can see what file is giving you the error, if there is a file.

Similar Messages

Zen Micro - Problems with Zen Micro Media Explo

I've successfully installed the Zen Media Explorer and Media Source. I've used Zen Media explorer at work just fine but seem to be missing something on my home desktop. Everything in Media Explorer seems to work except for the "Rip Audio CD Tracks to Device" mode. When I select this feature in the main menu screen, it says insert audio cd in dri've, which I do. Then it says cd detected...but then all of the sudden I get a new dialog box that says "Error: Unable to load database component. The program will now exit." Has anyone else seen this? This is quite annoying as I have it working just fine at work and I think this is the most seamless method of getting cds tracks onto my micro....
Thanks for any help you can provide...
Bryan

Try these few things.....
- Connect ur micro before u insert the CD
2 - Try reinstalling the program, which should normally do the trick
3 - Update your firmware. (not sure if that will help)
4 - Try to rip cds that are only copyrighted (rip only original cds that u get in stores)

Zen Micro Media Explorer (P4S) Problems, anyo

I may have missed a thread on this, but frankly, I'm surprised that no one else is complaining about this problem.
Since upgrading my firmware to make the Micro Audible-compatible, I find the new version of "Zen Micro Media Explorer" suddenly very deficient!
Selecting "organize music in device" now offers a VERY limited function. The old interface is gone, replaced with just another (windows) Explorer window with a folder called "Music" in it. You can't sort your player's contents by genre or album, just artist (folders).
If you open an artist folder, then album folder to get to the tracks, you can't "edit track properties" on more than one track at a time (for instance, if you need to correct the genre on all files for an album or audiobook).
All these options USED to be available in the old version of "Zen Media Explorer". Now I'm regretting upgrading to the "plays for sure" firmware -- this is probably what's causing the limitations.
I'd sure be curious to see if anyone else finds this as frustrating as I do... I can't imagine Creative making a software upgrade LESS useful, but it appears they have!
Thanks,
Dave

I completely agree...this new software is a major step back! ... I get the feeling that Creative struck some sort of deal with Microsoft and dumbed down their software in favor of Media Player 0!
For a while there, I was able to turn all my audio over to Creative's software - I was using it to listen to the music on my PC, organize, burn, transfer to my Zen, and life was great!
Now that I've "upgraded" to this new firmware, Microsoft's Media Player keeps butting its way onto my screen and draining all the life out of my computer!
For example, I used to be able to right-click on a song and select send to --> Zen...now all I can do is add the song to my Media Player sync list! Media Play is such a resource hog that i don't even bother... I'd rather just go into Creative's software and use the import wizard.

Zen Micro Media Explorer won't install Error Code: -5011 : 0x80040

Hi!
I've just tried to reinstall the software on my new PC
The installation get almost to the end but then another window pops up saying
Error Code: -50 : 0x80040707
Error Information:
>SetupDLL\SetupDLL.cpp (548)
pAPP:Zen Micro Media Explorer Software Update
PVENDOR:Creative Technology
PGUID:2BA32AF9-FC5F-4A0-A57C-8539DB8A8BC
$9..0.429ice Pack 2 (2600) IE 6.0.2900.280
Any ideas what I can do to get around this problem?
Thanks
Ann

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

WHY WON'T CREATIVE ZEN MICRO MEDIA EXPLORER RECOGNIZE MY ZEN MI

I am wanting to start transfering music over from my laptop to my zen micro.
I try go into Zen Micro Media Explorer and it says this: The device is not connected. Please connect your zen micro to the computer.
My zen micro is connected and it says "docked" on the screen.
When I connect it to my laptop with the usb cable it makes the connection sound and MTP Media screen pops up giving me 2 options: syncronise files to this device using Windows Media Player or to take no action. Shouldn't the micro media explorer option pop up here too?
How can i solve this?

No problem
It's better to direct folks to the link "problems with connecting using MTP firmware" in the FAQ post, which takes them here in the Zen FAQ at Nomadness.net. This has the full set of help that has worked to-date with solving MTP problems.

[Edit]Problem with Zen Micro when connected to PC-- cleared but another prob

Hello,
My problem is that my Computer (winxp, sp2) does not identify my zen micro any longer. few days ago it worked perfectly but now it doesnt work.
my zen micro has the firmware with the MTP/plays for sure
I had installed the things from the cd, when I bought it, that was in the package and then new drivers and the new applications, so two programs. (I had two Zen Micro symbols on my desktop but I could only use the program with MTP)
it worked fine.
a few weeks ago I had the same problem, but after a few connectings and disconnectings it worked again.
today this doesnt helped. I uninstalled everything what had to do with creative and then only installed new drivers and the newest applications (without the things from the cd).
it still doesnt work.
when I click on the "Zen Micro Media Explorer (MTP)" on the desktop I can see that my zen micro is connected. When I go to my playlists and click on one, it seems that my playlist is "empty". but in the mp3-player there is the playlist!
when I click on my music folder, where all the music is I see the folders, but when I go into the folders, the folders are also "empty".
what happened? I changed the usb ports--> doesnt work...
what can I do in order to use my zen micro again on the pc. my zen micro works fine(playlists and songs work normally), but I have problems having connected it to my pc... I cannot copy songs and edit my playlists anymore. is there any way to edit the playlists via mp3-player without connecting to the pc?
I hope you have a helping answer for me.
Regards
eX
by the way: new forums look good Message Edited by expredator on 02-07-2005 09:22 PMMessage Edited by expredator on 02-08-2005 0:57 PM

ok guys, I almost solved the problem. I used the rescue mode, used clean up, and now the folders are not empty and I can copy songs into my Zen Micro.
But the playlists are "empty". Also when I want to create a new playlist it says that my mp3-player is not connected ?! But it is! I can copy files into it!
I also cannot synchronize it with WMP0.
I reinstalled software and it didnt help...
So what can I do? It is connected but I cannot edit my playlists.
Is there any way to edit the playlists via the mp3-player and not over the pc?Message Edited by expredator on 02-08-2005 :00 PM

Zen Micro Media Explorer not working

Recently I purchased a new PC. winxp. My zen worked just fine on my old PC. I installed my zen and the media explorer. When I launch the Zen Micro Media Explorer everything is grayed out. I cant click on anything. Windows media explorer shows my zen, but the Zen Micro Media Explorer is just all gray. I have FW version .3. I figued I would upgrade the FW and when I try upgading, it says the zen is not plugged in. I need to edit my playlists and I cant get into the media explorer. help!

I'm having exactly the same problem with my Creative Zen Touch 40 gB - a couple of months ago I had to re-instal windows and manage to re-install MediaSource and all the Audigy and Creative Zen drivers and they all worked together nicely. I've now upgraded the motherboard and processor, re-installed windows and cannot get mediasource to see my device. I've tried intslling the plays-for-sure software suite and it says it can't see my device and to check that the firmware is updated to PFS devices, which it is. I've tried the updated drivers, updated mediasource, uninstalled the device and re-installed it and nothing works. I'm running Windows XP Professional which has been updated with all the critical updates and also runs Media PLayer .
I know this doesn't help the previous poster, but if anyone else can help, that'd be fab.

Zen Micro Media Explorer not sorting alphabetica

I just had this problem ever since I installed the 2.20.05 firmware. I backed up all my music in a folder, I chose detailed view and usually when I click on those buttons on top that says Artist, Size, Name, etc. They arrange it from A-Z or Z-A. Zen Micro Media Explorer didn't do this for me, I clicked on Arist and everything gets mixed up. Also I have lost my Genre in all of my music during the process of backing up. It made it harder for me to sort my music back together.
And the weirdest thing is that Creative Mediasource properly sorted my music from A-Z just like how it looks like under Windows Explorer. But under the Zen Micro Media Explorer, it still doesn't display correctly.
Any reasons why this is happening?

^^ I also have the same issue, but only with one of my two microphotos. I first noticed it when I was trying to update my firmware. My first player worked perfectly, the second one always tells me that my player is disconnected (yes i've jiggled the cables and such). It then tells me that my player is not compatible with creative media explorer. Trouble is both players had the same firmware as i bought them at the same time, but one doesn't work while the other does.

Problems with zen micro software

hey...i just bought a 5 mb zen micro today, and everything is perfect other than the fact that when i try to access the "Creative Zen Micro Media Explorer" the 'welcome' screen for that problem notifies me that my device cannot be detected, even though it is and i had just finished transfering music to it. i have a brand new $400 toshiba laptop...so i seriously doubt its anything with system limitations, my system goes beyond that recommended for the player...
I was wondering if anyone else has had this same problem...it can't even be resolved by removing the player from the usb port and re-connecting. any info will be greatly appreciated. thanks.

I transferred music to it using Creative MediaSource Organizer. The icon shows in the task bar when connected my laptop, as I have to right click the device manager to unplug it from the usb port. Everything is great with the player, other than the fact that that one piece of software isn't recognizing its connection.
Firmware version .27.02, I think...if I'm looking at the right thing.
Thanks a lot. I'll try updating software, to see if that works.

Zen micro media explorer error mess

I can't seem to get zen micro media explorer to acknowledge that my player is docked into my computer. I keep getting a message that says "the device is not connected. Please connect your Zen micro to the computer".
Has anyone run into this?
g2

Just to tag along with this thread. I also updated the driver and applications for my Zen. All works fine. The only flaw is after upgrading the MediaSource to 3.30.2 the PC desktop shortcut icon is not automatically created after removing the earlier release one. I gotta manually create it. And there is no need to uninstall any earlier release cuz it seems the installer is smart enuff to detect earlier release and do uninstall before install the latest version.
I feel some changes in the software but not so critical but I guess I want the latest version to keep up with the times :smileytongue:

Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Zen Micro Media Explorer - Zen Micro not showing

When I start the Zen Micro Media Explorer, all of the options are blurred out and it says "The device is not connected. Please connect your Zen Micro to the computer." But I have it in my USB port, and all the other programs see it....just not the Zen Micro Media Explorer.
What is wrong?

Make sure you have the latest version, called Creative Zen Micro Media Explorer Web Update on the download page, click the link Support > Downloads on this page.

Zen Micro Media Explorer troubleshoot

Zen Micro Media Explorer (4.0.22) has all greyed out buttons. Indicates device is not connected. Requests I connect my Zen Micro.Zen Micro is indeed connected via USB cable. Zen Micro has latest firmware. I am able to copy MP3 and WMA tracks from CD and files on my hard dri've usingCreative Media Sourse Organizer (3.0.9)Please advise on steps to correct this issue. Awaiting your reply. Thank you.

AftabBogdan,
Which firmware do you have for the player? Also, you can go to the download page and download the 'Creative Zen Micro Media Explorer Web Update' to update the application.
Jason

Zen Micro Media Explorer Not Detect

I just downloaded the new ZM FW the other day. I just noticed today that my Zen Micro Media Explorer doesn't detect my device. Any ideas?

No, it's not that version as such.
As mentioned you need to go to the download page (Nomadworld.com downloads). Select the Zen Micro. On the resulting list of files the one I mentioned should be listed. This is what you need to download as it has specific MTP support.

Help .. my Zen Micro Media Explorer (MTP) is in chin

When i have installed Zen Micro Media Explorer (MTP) . It turned out to be in chinese .. is there anyway to change it to english ? .. the previous version of Zen Micro Media Explorer is in english version .. yet i cant figure out why Zen Micro Media Explorer (MTP) is in chinese .. please reply asap .. thanks !

draike,
Most likely you had set the regional & language setting in control panel to be in Chinese and that's why your Media Explorer are installed in Chinese. You should uninstall the Media Explorer and make sure that the regional & language setting in control panel are set to English and then proceed to install the Media Explorer application.
JasonMessage Edited by Jason-CL on 06-5-2005 02:42 PM

Problem with Zen Micro Media Explor

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