Problem with Zen X-fi 8gb

Hi all, I'm italian so my english isn't very good, sorry
I have a zen x-fi 8gb and my problem is that when I connect the player at pc(windows xp sp2 professional) I can't transfer the files because the player recharge only, for transfer the files I must disinstall the player from hardware list and if I will be lucky I can transfer the file
Now I have to send my player in assistance or change the firmware?

I also have a Zen X-fi 8gb and I?m also using Windows XP SP2. I?m using WMP. I?m also using the Creative Media softwarethat came with my unit when I bought it a years ago. I have never had a problem with my unit just like you. I suggest uninstalling the Creative software and then try reinstalling it. I've had to do that with numerous software programs over the years that didn't work right the first time around. The second time around?has almost always taken care of the problem. Hope this hel
ps.
Good Luck!!

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