Problema con mi Blackberry Curve 8520

Ayer al descargar una actualización del App, no se reinició correctamente. Saqué la batería y reinicié el dispositivo.
Ahora no puedo oir ni me oyen en las llamadas de teléfono. Se oye un plof  plof.
Con los auriculares conectados el dispositivo funciona correctamente. Y todo lo demás también funciona: mensajes, internet, chat. También se escucha correctamente la melodía de llamada y la música.
Unicamente falla al hablar y escuchar, que no emite y recibe sonidos, sólo se escucha el plof plof, y se ve en la pantalla el signo de los auriculares intermitentemente.
¿Pueden ayudarme?
Muchas gracias,
Fina

Thank you for your advise, I really apreciate it, I wrote in spanish since I wasn't aware of the other site.
In this case I'd like to get help with my device since it self-restarted and then it won't reload the OS again, it stops on the black screen where the Blackberry logo is shown above the progress bar and when it gets to a 70% it won't move and I need to know if I can do something about it or if I must go to a service center in order to get the device fixed.
I already removed the battery, applied the soft reset and anything is working.
Thank you again for your help

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    Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Blackberry curve 8520

    and also when i boot my phone up i just get a white screen with a black clock soinning around in the middle of it whitch takes ages ive had 5 blackberrys and never had this problem before as when i had my bold i ust toget the blackberry bar n cud c it booting up =(

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