Problema con Photoshop cs5 ayudenme

tengo problemas para registrar mi photoshop sc5 el serial esta bien pero a la hora de registrar me dice que lo desinstale y lo vuelva a instalar y ya lo he hecho varias veces y sigue igual error de ID ADOBE ayudenme please!!!

Cómo te ayudamos?
Puedes resumir todo el proceso, la máquina en que lo tienes instalado, desde hace cuano tiempo? Ha funcionado, funciona?
O surge al instalar el programa?
El problema o error en qué preciso momento ocurre?
Puedes detallar el proceso?
Gracias.

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