Problème d'activation Photoshop CC

Bonjour,
je me permet je vous adresser ce message , peut etre pourriez vous m'aider.
Voila j'ai souscris via Adobe un abonnement pour photoshop CC + Lightroom pour 12.29 euro par mois.
En début de moi , je fais l'inscription et le payement est débité de ma carte de crédit.
Tous fonctionnait correctement jusqu'à aujourd'hui , où photoshop repasse en version d'essai et me demande une clé d'activation.
Je n'en ai pas , j'ai regarder des mes contrats souscris pour trouver mais même mon achat n'apparait pas .
Je suis juste abonné à créative cloud membership (free).
Pourriez vous m'aider s'il vous plait , car j'ai un peu peur de dvoir payer et de ne rien avoir .
Je suis passé par ce lien pour l'achat en ligne: https://creative.adobe.com/plans/offer/photoshop+lightroom?store_code=fr&locale=fr&promoid =KLCMS
merci d'avance
audrey

Bonjour à tous,
J'ai moi aussi exactement le même problème. J'ai désinstallé photoshop CC pour ne laisser que la version 2014 et lightroom, mais rien à faire.
Je me suis déconnecté puis reconnecté comme indiqué sur le site, mais toujours le même problème.
Je suis à jour de mes paiements, carte OK, et adresse postale OK.
Merci par avance pour votre aide.
Nicolas

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