Probleme d'identification ix4 300d

bonjour Je viens d'acquerir un nas lenovo ix4 300d mais lors de l'installation le systeme m'indique qu'il est indisponible or j'ai bien installe le logiciel , l'icone apparait sur mon pc . La connection a ete verifiee,comment resoudre ce probleme merci

I just acquire a nas lenovo ix4 300d but when installing the system tells me it is unavailable or I have installed the software, the icon appears on my pc. The connection was verified,
how to solve this problem thanks

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Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Copy job problem in ix4-300d

I have an ix4-300d in my network I have comfigured copy job as directed in manual ans schedule it now everyday I am getting error " Unable to write to '/Backups' on 'local'. The Copy Job failed at 09:54 on 08/03/15." I am not able to resolve this issue.I have updated firmeware also..

Hi buralex71,
The username should be "root" and the password is "sohoadminpassword". There are no spaces, just soho+admin password.
You have enabled security, created an administrator user and are logged in as that admin user? Are there any other admin users?
What is the firmware version on your device?
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Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
Solved!
Go to Solution.

Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
Have questions and need answers?
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Ix4-300d iSCSI disconnect Windows 2012R2

Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???

Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

UPS not recognized by Lenovo IX4-300D

Hi there,
My new IX4-300D is not seening Xfinity Pro Series 2000VA 1200W Uninterruptible Power Supply connected by USB.
QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
QNAP TS-269L is presently setup as a master. In GUI added IP addresses for QNAP TS-459 Pro II and Lenovo IX4-300D as slaves.
QNAP TS-459 Pro II sees the UPS on QNAP TS-269L, but Lenovo IX4-300D is still unaware of the UPS.
I am using GUI on QNAP and IX4-300D because I am not familiar with Linux and command line.
I can connect to QNAPs using WinSCP.
I have two exactly the same UPSs and would prefer to connect IX4-300D to UPS via USB directly.
If direct connectivity is not possible, I would like IX4-300D to at least recognize that it is a slave.
What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
Thank you!
Tom

Hello TuToTom
I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection. With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.
The Lifeline NAS devices support USBHID-UPS enabled UPS devices. Most APC models, dell, and eaton units can or do use this driver. This would be different than the usb connected serial link method.
I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Lanovo ix4 300d and european character set for samba shares

Hi,
I am installing a couple of IX4-300d at a client site, struggling to set and fix the samba character set for the Windows shares. Here in Italy everyone is used to put western european characters into filenames (for example è ò ° €) but the NAS acts wierdly when it finds such caracters in folder names and file names.
As you know samba gives the possibility to declare dos charset= ISO8859-1 and unix charset= ISO8859-1 in the smb.conf file but the option is not present in the IX4 setup pages.
Is there an easy way to circumvent the problem and fix this option? As it is now the machine is fearly useless, at least if you need to migrate files and folder from a server or storage with ISO8859 charset already applied.
thanks a lot
np
Solved!
Go to Solution.

This issue has been raised on all iomega drives since day 1. although 'documented' it is still shame, that units sold to 'r-o-w' means rest-of-world, outside US, are stuckto Aa-Zz09 basically wheras client systems ( windows, linux, ios ) don't care and take what they are supposed to do.
Take it or leave it. ( I mean, take another vendor), I do not believe someone ever has taken that seriously or will do it......
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300D - Raid rebuild stuck?

Hi,
When I arrived this morning at work I found that my NAS (IX4-300D) was doing a RAID Rebuild
I can ping the NAS but I can't access via web interface, storage manager or SSH.
I tried pressing the "Display control buttons" to try to see some info, but i'm stuck at the massage "Support access is enabled" since I add SSH enabled, the dipslay only shows that message.
The problem is that I don't now if the raid rebuid is working, if its going to take long, or if its simply stuck.
Can I hard reboot ths NAS? Should I wait longer?
The rebuild is going for more then 1h30min but I can't be shure because it may as well started during the night.
I did not received any drive error massage.
The NAS has 4 drives with RAID 5 setup.
Can you please give me some light of what to do next?
UPDATE: After +1h or so the Disk Activity led stopped (it was flashing before) but the System Status led is still flashing.
Thank you

Thanks for the response.
I've been exchaging email with someone of the suporte team.
I hade to turn off the NAS, after booting everything seams OK, although I havent check all the data.
The suport asked me to send them a dump files, but i'm not been able to get it, its takes a long time and i've lost the session a couple of times.
I tried to keep the session opened by using the web interface from time to time, and after 2hours it was still processing the file, had to left work so don't know if in the meanwhile the file was created, but i dont think so.
I've sent them another email, but since its the weekend I will probably only get an answer next monday.
Meawhile if I can get this questions answered it woul be great:
I notice that the system only has 42mb on "/" could it be a problem?
Where does the dump file goes? Can it be genarated by terminal?
Thanks

Ix4-300d MPG AVI Thumbnails

Hi,
I have a ix4-300d runing firmware 4.1.108.32627. I am unable to, and have never been able to, get thumbnail images (jpg format) of DVD covers to display on either my PS3, Raspberry Pi (Kodi/XMBC) or Windows 7 machine running Kodi. I am able to play the video files on either machine without any problems.
In my "Movies" share I have a series of mpg/AVI files, each with a corresponding jpg file, with identical name (e.g Batman.mpg & Batman.jpg). On my previous Netgear NAS this allowed any machine to display the DVD cover image. It just doesn't work on my ix4-300d. I have even tried PNG image files.
Can anyone tell me what I need to do to get the images displayed?
Thanks

Hello macnero and parrish
As suggested here and here There is a Lifeline firmware SDK application for ARM based devices (EZ Media, ix2-ng/dl, and ix4-300d)
You would need to contact support in your region, advise support that you are having issues viewing coverart/Thumbnails via the built in Twonky media server feature and would like to get the SDK application for your device. This is to avoid confusion over missing icon thumbnails in the Lifeline web management interface, which is handled differently.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
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http://support.lenovoemc.com/

Lenovo ix4-300d and 4 Hd 6 tb red

Hi first of all sorry for my english,
I have 4 Nas ix4-300d,
3 with 4 green 3 tb Hd they work perfectly never have any problem in 3 year. I work in raid 0 because
I duplicate the files in other HH and I want the maximum of space available.
the fourt one I bought 3 days ago and I try to install 4 6Tb red wd inside it in Raid0 here is the problem...
I can't create shares becouse of this message :
"The selected function is not available due to the state of the pools"
So I look on the internet and see that maybe I can't work in raid0 if the disk is bigger than 4 TB (CRAP)
then I try to put Raid 5 ( the only I can choose beside Raid 10 ) but in 36 Hours the data recostruction
is only 19 % with 0 files on it.......................
Can someone Help me please?
Can someone give me some advise?
Did you know a Nas that work in Raid0 with 6tb and 8 tb disk?
Ty in advance.

Hello Nico84
1. The ix4-300d will probably be able to use 6 TB HDD's if only 2-3 were installed and depending on the protection mode( 2x 6TB disks RAID 0, 3x 6TB disks RAID 5). However the limitation your are running into is that the the ix4-300d's Marvell Armada XP 1.3GHz MV78230 processor is only 32 bit and has the 16 TB ceiling.
2. The ix2-dl and px class devices can officially support 6TB HDD's in RAID 0 or NONE.
3. Please check with these retailers/resellers about lenovoEMC devices in your region. Where to Buy
4. With any 32 bit system the capacity limit for a volume is 16 TB. With the ix4-300d the max supported is 4x 5TB disks in RAID 5, this would roughly yield a 15 TB volume.
What you are attempting with the 4x 6TB HDD's in RAID 5 would roughly yield a 18 TB volume, which is above the 16 TB volume ceiliing for the unit's processor.
Again using 3x 6TB HDD's should theoretically work in RAID 5 and yield about a 12TB volume. If you were to use just 2x 6TB HDD you should theoretically be able to have a 12TB RAID 0 array. Both of which would be under the 16 TB cap.
If you are fully intending on using 4x 6TB or larger disks, then a px class unit will need to be used.
I hope this better explains the situation you are having.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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EU: https://lenovo-eu-en.custhelp.com/
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http://support.lenovoemc.com/

File system error on IX4-300d

Hi all. I got message "File system error. You must perform file system check". How can I do it?
Sorry for my English.

Hi. Can you tell me how to run fsck command. I have the same problem with the drive and I get the same error :
"The file system on your Lenovo ix4-300d has errors and needs to be checked".
I have 2 Hard disks both of 3 TB in simple configuration. The suggestion of file system check did not work. I tried your method of SSH into the hard disk. However I cannot complete the process as I got the following error:
root@DataVault:/# fsck -y /dev/sdb2
fsck 1.42.5 (29-Jul-2012)
e2fsck 1.42.5 (29-Jul-2012)
/dev/sdb2 is in use.
e2fsck: Cannot continue, aborting.
This is consistent with sdb1, sda1 & sda2
Also I have provided the parted -l info below:
root@DataVault:/# parted -l
Model: ATA ST3000DM001-1CH1 (scsi)
Disk /dev/sda: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: ATA ST3000DM001-9YN1 (scsi)
Disk /dev/sdb: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: SanDisk Cruzer (scsi)
Disk /dev/sdc: 16.0GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start   End     Size    Type     File system Flags
1      16.4kB 16.0GB 16.0GB primary fat32        lba
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/9aee462_vg-lv3a09ce04: 5958GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 5958GB 5958GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-vol1: 17.2GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 17.2GB 17.2GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-BFDlv: 4295MB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 4295MB 4295MB ext2
Error: /dev/mtdblock0: unrecognised disk label
Error: /dev/mtdblock1: unrecognised disk label
Error: /dev/mtdblock2: unrecognised disk label
Error: /dev/mtdblock3: unrecognised disk label
Error: /dev/mtdblock4: unrecognised disk label
Error: /dev/mtdblock5: unrecognised disk label
Error: /dev/mtdblock6: unrecognised disk label
Error: /dev/md0: unrecognised disk label
Error: /dev/md1: unrecognised disk label
root@DataVault:/#
Any help would be greatly appreciated.
Thanks in advance

Probleme d identification

mon ipod n est pas reconnu par itunes et sur le poste de travail non plus. J ai ce message d erreur qui apparait quand j ai fais une recherche

I just acquire a nas lenovo ix4 300d but when installing the system tells me it is unavailable or I have installed the software, the icon appears on my pc. The connection was verified,
how to solve this problem thanks

Ix4-300d addiing hdd issue

Hi!
I started off with 3x3tb in RAID5 and now upgraded with a 4th disk of the same model. Extension went smoothly, and I see the new size in the Drive Management (as well as the header bar), however the shares still report the old size. Already tried rebooting but didnt bring the expected success
My guess is that some storage pool would need extending, but I didnt find any such option anywhere. Any help appreciated
Cheers,
Franky
Solved!
Go to Solution.

Hi,
I have the same problem actually with my new ix4-300d. Started with 3 3TB-Disks in Raid5 and added No 4.
Total Drive Size:10.92 TB
Capacity:8.13 TB
Used Space:4.01 TB
Free Space:1.32 TB
Unallocated:2.71 TB
Firmware Version 4.1.102.29716
Logfile entries:
08/26/2014 5:28 pm       System   9070   Expanding data storage.
08/26/2014 5:28 pm       System (svcd)   9088   Storage verification completed.
08/27/2014 4:27 pm       System   9076   Storage expansion completed.
Several times the message like
08/27/2014 6:37 pm       System   6923   The device is configuring storage...
The link "Perform an offline file system check then reboot" in Drive Management Settings did only reboot and no fs check started.
In this forum I found the link to ix4-300d/manage/diagnostics.html. The "Perform an offline file system check then reboot"-link in the storage section started a fs check, no change.
What can be done?Thanks für Help HCHO

How do I disable administrator username and password entry to access ix4-300d

With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS. This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
Thanks,
Bill

No hazzle, just do it.
This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
BUT - in the EVENT LOGS panes I get the following message:
Event
4462 An Uninterruptible Power Supply (UPS) has been recognized.
and if I unplug the USB connector between the UPS and the iX4-300d - the message
Event
4463
The Uninterruptible Power Supply (UPS) has been removed.
is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
ALSO:
Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section, so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
(Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
DG.

I've tested this with an ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
Give it a try....
B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Probleme d'identification ix4 300d

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