Problème d'installation Master Collection CS6 (erreur 4960 ?)

Bonjour,
J'essaie en vain d'installer la master collection CS6 d'évaluation (avant l'achat), mais je recontre des problèmes.
Je suis sur Mac, Mountain Lion.
On me dit que l'extraction est en cours mais rien ne bouge!
Les messages d'erreur doivent y être pour quelque chose mais je ne sais pas quoi faire...
J'ai tout éteins et relancé mais c'est tjs pareil...
Quelqu'un aurait-il une solution?
Merci

Merci pour votre réponse!
J'ai essayé de jeter tous les anciens fichiers d'installation CS5, qui pourraient faire conflit, si j'ai bien compris ^^
Mais c'est tjs pareil sur mon imac
Alors que sur le portable tout s'est bien passé...
Je suis bien embêtée, personne n'a déjà eu ce blocage ?
++

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