Problème Installation - Adobe Application Manager

Bonjour,
J'ai acheter puis télécharger photoshop CC grace au Creative Cloud.
Quand j'essaie de lancer photshop, il me dit : Le logiciel adobe application manager est indispensable pour demarrer photoshop. Je clique sur le lien de télécharger, et lors tu lancement de l'installation : runtime error 217 at 0040E7D2.
Que Faire ?
Merci d'avance.

Bonjour, voici une page qui liste les erreurs les plus communes, je n'y a pas trouvé la votre: http://helpx.adobe.com/fr/x-productkb/global/installation-launch-log-errors-creative.html
Sinon, je conseillerais d'utiliser le Creative Cloud Cleaner, http://helpx.adobe.com/fr/creative-suite/kb/cs5-cleaner-tool-installation-problems.html avant de recommencer une installation.
N'hésitez pas à donner plus d'infos sur votre machine, ou à contacter le service clientèle.

Similar Messages

  • Error message: "Adobe Application Manager "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can

    I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
    Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message:  "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
    Any helpful thoughts?

    Hi David,
    Kindly try out the steps in the below mentioned link to install Creative Cloud.
    Error: "Installer failed to initialize" | Windows
    Thanks,
    Atul Saini

  • Adobe Application Manager hangs on installation, can't download any CC

    I just upgraded from CS 5.5 to Creative Cloud (I'm running OSX 10.6.8). When I try to download the programs from the "apps" page of creative.adobe.com, the download manager opens and then hangs on the "updating Adobe Application Manager" screen for several minutes before saying "The remote server is not responding in a proper manner. Please retry after a few minutes." I contacted support (case number 0184298932) and they suggested using the Adobe Cleaner app to delete the App Manager, then download the App Manager from the general Adobe download page. The App manager opens but says it can't connect to the servers. Support also said to create a new admin account and retry the process. That had no effect.
    I followed Robert L. Brown's advice in this forum post http://forums.adobe.com/message/4399026#4399026 and was able to actually launch the application manager and download Indesign and After Effects. I tried to download Photoshop, got an error, quit the installer, and when I tried to reopen it I was back to my original problem.
    I have seen other posts in the forum saying to download the trial versions of CS6 and then authenticate with my adobe ID, but I can't find a download link for anything that's not Creative Cloud. There are no CS6 trials to be had anywhere.

    For anyone else with a similar issue, it turns out that the company firewall was blocking the download. I just connected the computer to a different network and now the download is working like a charm. Fingers crossed that it works when I fire up the program!

  • Failed installation: How to rerun Adobe Application Manager updates for Photoshop CS6

    Hi.
    The installation of  Adobe Extension Manager CS6 failed - while 2 others update for Photoshop CS6 did intall. I was installing Adobe Reader X .
    That's why I discovered the notication from the application manager about updates for CS6 - and I just confirmed that as well.
    Apparently the Reader installation blocked only the update installation of Adobe Extension Manager CS6 - saying another installation process was running ... such stuff happens sometimes.
    However, it seems Adobes Application Manager update module does not track its failed installations? It does not automatically advertise that update has not been installed and notifiying me again to install it. At least not immediately ...
    So how do I rerun the Adobe Application Manager update moduel to check for updates manually?

    You go Photoshop CS6 > Help > Updates ...

  • I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor"

    I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
    Please anyone help me.
    Thanks

    Error "Installer Failed to Initialize" | Install desktop application | Windows

  • Any direct installer for Lightroom?  Adobe Application Manager crashes every time (Mac OS 10.9.4)

    I'm trying to migrate from Aperture to Lightroom.  Needless to say the existing help documentation assumes the installer software doesn't crash!
    When using this page:
       https://creative.adobe.com/products/download/lightroom
    The only download link I can access is:
       aam://SAPCode=LTRM?productVersion=5.6?passPhrase=dlC9juiw9Uf9g+Vks1IUflaugqLAqM2EyWucW2/M huZnOYOCur4ZPchERE/PxfIlqFF7/QWRqz+ih8+bvn+J39PlBZwWu33FApnWWqGJO6opmjCzfoFwO73gjpPwAh42tt vFTOwPE+BJB8N6wUFykA/PdAxD9Sn9L2OFSEge5I8=
    Which attempts to launch the Adobe Application Manager to perform the installation.  However, after displaying the loading screen for approximately one second, it crashes.  Is there any way to get a direct download for LightRoom?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Installation Error: "Adobe Application Manager has stopped working"

    Alright, so I did about 4/5 hours of googling and searching and trial&error, and FINALLY got passed the issue of a "pending machine restart" at the beginning of the Adobe Installer's work. (All explained http://forums.adobe.com/thread/872455?tstart=0.)
    The issue with the Application Manager is what is stopping me now.
    Once it gets to about 3/4 through the installation, a 'Microsoft Windows' window pops up stating "Adobe Application Manager has stopped working". It searches for a solution, finds not, and gives me no choice but to "Close Program".
    Don't know how to fix this... please help. I've been searching for nearly 3 hours now trying anything I can find or think of doing. If you have had a similar situation or even a suggestion, please let me in on it! Thank you all very much!
    -Rebecca   

    I'm not even sure what it was downloaded to. Should I delete the application
    manager and the download it again with ie to see if it works then? And if
    not, try it again only with Firefox?
    Edit: I tried this and had no luck. Need some serious help...    

  • Adobe Application Manager: Installation Failed

    Hello, my name is Keem.
    I just signed up for creative cloud as a student.  I installed the Adobe Application Manager, which from what I hear is what allows you to install the software's onto your computer..  Now, whenever I try to install one of the applications, for example; Adobe Premiere, it gives me an orange highlighted text that reads "Installation Failed".  Under the dropdown arrow for it, it reads "Administrative priveledges are required to install, please retry, or cancel to install later." 
    Is this normal?
    I would appreciate any help!  Thank you
    **Update
    I fixed the problem and the programs seem to be installing fine, however; having had an old version of Adobe Premiere/Photoshop/After Effects, Illustrator ETC, I decided to delete them off of my computer.  The problem is though, that on my Adobe Application Manager, they say "Up to date" when they aren't even located on my hard drive anymore.  How can I fix this? 

    Hi icaptureart ,
    Basically you are facing two different issues . First of all , to install any of the Adobe products , we need to be logged in as the Local computer's Admin so that the required changes/modification can take place succesfully .
    Second issue that you are facing where in the Adobe application manager is still saying the products are available on your system because we only moved the products to trash,we never deleted the actual products. To delete the products on your machine , i would request you to kindly navigate to Utilities>Adobe Installers and select the uninstaller from within this folder .
    Please let us know if the above mentioned helps .
    Kartikay Sharma

  • Trying to install Acrobat on a Vista laptop, but can't find the installation icon in the Adobe Application Manager

    Hi, trying to get Acrobat installed on my Vista laptop but can't seem to find an icon for it in the Adobe Application manager.  I have a CC license and it installs fine on my Win7 but can't seem to figure out how to install it on my Vista laptop.  Any help would be greatly appreciated.  Thanks!

    Normally if something does not appear in the download options it means the machine does not meet the tech specs for the product.  In this case, Vista is not in the tech specs for Acrobat Pro XI if that is what you are trying to install.  For whatever reason it skips from XP to Windows 7.

  • When I'm installing the Adobe Application Manager 6.2 the installer fails to initialize!

    I've downloaded the new Adobe Application Manager so I can download my CS6. Everytime I try to install it, this pops up:
    We've encountered following issues
    Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
    So I did download it, but then this pops up:
    "Adobe Support Advisor" can't be opened because it is from an unidentified developer.
    Your security preferences allow installation of only apps from the MAc App Store and indentified developers.
    Please help!!!
    Thanks!!!

    Hi Barmbs,
    It sounds like there might be some restriction in relation to your user account permissions when installing. You might try creating a new administrative account and installing from there. Be sure to give it rights to administer the computer.
    Here are instructions if they help
    10.6
    http://support.apple.com/kb/PH6651
    10.7
    http://support.apple.com/kb/PH4600
    10.8
    http://support.apple.com/kb/PH11468
    -Dave

  • Cannot install Adobe Application Manager. I get error message: "Installer failed to initialize".  What can I do about this?

    Hello,
    Cannot install Adobe Application Manager. I get error message: "Installer failed to initialize".  What can I do about this?

    if mac:
    go to HD>library>application support>adobe>caps and rename the caps folder.
    go to USER library>application support>adobe>OOBE and rename OOBE folder
    install Adobe application manager from below link.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

  • Adobe Premeire Pro Installation Failed - Application Manager Corrupted.  Please help!

    Hello all,
    I just recently purchased a subscription license for Adobe Premeire Pro CS6, and tried to download it following the instructions in the confirmation e-mail.   After installing the application manager and downloading, extracting, and installing the program, I received the error message seen in the image below, "Installation Failed - Adobe Application Manager is corrupted and must be reinstalled".  
    So of course I googled it, and found that this was a pretty common problem, and found one site that recommended re-installing the AAM with the following link:
    http://helpx.adobe.com/creative-cloud/kb/download-error-403-launching-aam.html
    So I did that too.  In addition to restarting my computer, and also tried to download the program directly bypassing the AAM following the instructions on this page:
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    All of which was unsuccesful.   I've got a video for my Mom's 60th birthday that I HAVE to complete this weekend, and Adobe's support is closed on the weekends.  I didn't think installing something from a company like Adobe would be this difficult.  Makes me wish I had a Mac.    Can anyone PLEASE help me get Premeire (and Encore) downloaded and installed? 
    Any help would be hugely appreciated.   Thanks,
    Erik
    (Some basic tech info:  Windows 7 Home Premium x64, Mozilla Firefox, and a beast of a gaming rig that should be able to handle a simple Adobe installation)

    Hi Jeff,
    I am experiencing the same exact problem and am unable to resolve it.  I've called Tier 1 support (Indian Call Center), and went through all the steps that I have already done myself (as outlined above) with no luck.  I'm still getting the corruption error. 
    I am using Parallels Workstation Extreme and it is being installed on a Virtual Machine.  The "Extreme" part of Parallels Workstation allows me to assign a discrete graphics card to the VM.  This is uing Intel's vt-d technology for Directed IO.  You mentioned above that you had fired up an instance of Windows 7 64-bit and it worked just fine.  But for some reason, I am unable to duplicate the same success.  The case is now being escalated to "higher" support.  Here is my setup:
    - Parallels Workstation Extreme VM - Windows 7 64-bit
    - Subscription to Creative Cloud
    - Clean Install does not work
    - Not a part of any domain, just workgroup
    - Home PC, so it connects directly to a router and then to Cox (ISP)
    - Has direct assignment of a Network card, meaning the network card is not a bridged connection (the VM gets it's own NIC)
    - User account is already Administrator, but tried to "Run as administratot" with no luck.
    - After install on the clean Windows didn't work, tried using the Adobe Cleanup Tool - doesn't work either
    - Disabled all start up programs from msconfig - doesn't work
    - Verified that the (.exe) does work, but coping the same (.exe) to another computer and it works.
    I would really appreciate any advice that you may have!
    Thanks Jeff!
    Here is what I am seeing from the log:
    02/24/13 20:50:36:197 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | >>> Adobe Updater Log Begin >>>
    02/24/13 20:50:36:197 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.42
    02/24/13 20:50:36:197 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\Administrator\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
    02/24/13 20:50:36:197 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
    02/24/13 20:50:36:197 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | Stepped into << UCInitialize >> call
    02/24/13 20:50:36:214 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UpdateTracker::CheckSignature(): Missing CSUTracker.xml. Checking if it is updater's first run..
    02/24/13 20:50:36:260 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UCInitialize : AAM is launched via CCM.
    02/24/13 20:50:36:261 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | Stepped into << UCSetUpdateEnginePath >> call
    02/24/13 20:50:36:303 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UCSetUpdateEnginePath : WARNING - Update engine executable signature is not valid = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\CCM\..\UWA\Adobe Application Manager (Updater).exe
    02/24/13 20:50:36:303 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | Returning from << UCSetUpdateEnginePath >> call error = 26 retVal = 0
    02/24/13 20:50:36:303 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | UCInitialize: Failed to set update engine path
    02/24/13 20:50:36:303 | [INFO] |  | UPDATER | CORE |  |  |  | 3296 | Returning from << UCInitialize >> call error = 26 retVal = 1
    02/24/13 20:51:34:421 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | >>> Adobe Updater Log Begin >>>
    02/24/13 20:51:34:422 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.42
    02/24/13 20:51:34:422 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\Administrator\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
    02/24/13 20:51:34:422 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
    02/24/13 20:51:34:422 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | Stepped into << UCInitialize >> call
    02/24/13 20:51:34:445 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | UCInitialize : AAM is launched via CCM.
    02/24/13 20:51:34:446 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | Stepped into << UCSetUpdateEnginePath >> call
    02/24/13 20:51:34:496 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | UCSetUpdateEnginePath : WARNING - Update engine executable signature is not valid = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\CCM\..\UWA\Adobe Application Manager (Updater).exe
    02/24/13 20:51:34:496 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | Returning from << UCSetUpdateEnginePath >> call error = 26 retVal = 0
    02/24/13 20:51:34:496 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | UCInitialize: Failed to set update engine path
    02/24/13 20:51:34:496 | [INFO] |  | UPDATER | CORE |  |  |  | 1392 | Returning from << UCInitialize >> call error = 26 retVal = 1

  • Lightroom installs on wrong drive from Adobe Application Manager (want to install on standard F-driv

    How can I solve this bug?

    Ok Mylenium, you are right! Sorry for my shortcut. Here's the story:
    - Win8, German
    - I have signed up to Creative Cloud and
    - installed several programs via Adobe Application manager.
    - My standard installation path is F:\Adobe Creative Cloud\
    - Language is English (international)
    - Pr, Ae, Ps, Ai, Au all installed on this F-drive (which is a dedicated SSD drive only for programs)
    - If I want to install Lr it does not work like it works for all other programs
    - Lr ignores the F-drive standard installation path and installs on C:\Program Files... instead!
    - Also, Lr ignores the selected language (English international) and installs in German (which is the OS language) instead
    - The help chat guy recommended to download Lr seperatelly and install it NOT via the AAM but I do not want this option as I want AAM to manage updates in the future. Also, if it is possible to install Lr on the F-drive via seperate download, why should this not be possible via AAM??
    I do NOT want Lr to be installed on the C-drive as I setup a dedicated harddrive for programs only.
    I want it on the F-drive and I want it in English like all other programs  (to avoid confusion and changing terms from one language to the other).
    I believe this is a bug as it has been reported many times in the last months bot no reaction from Adobe as far as I can find at least.

  • Adobe Application Manager installer failed to initialize

    hello ~
    After upgrading to CS5.5 i realize the application manager is missing and is needed for all auto updating. I downloaded Application Managger 2.0 but it won't install. Every time i try to install and get error message "Installer failed to intitialize." This is very frustrating.
    Any help would be greatly appreciated.

    After trying to uninstall my CS5.5, and this is what i conclude: Adobe has been in the software business over 20 years, and i'm astounded the software engineers didn't get this one part right
    Apparently Cleaner app didn't really "clean" out all the CS files from my drive because after re-installation, Adobe App Manager is still missing or not working correctly. So I tried using the Uninstaller (part of CS), and that didn't work either because the error message says it needs AMM to run!
    CS5.5 needs AMM to for self updating. AMM is not working because it needs re-installing. Uninstall app itself doesn't work because it needs AMM to run. The interdependcy of the CS apps is resulted in loop of problems that you can't get out of. This is just plain ridiculous.
    Any product manager here can figure this out?

  • Problème Adobe application manager

    Bonjour,
    J'ai souscri à créative clouds. Pas moyen de télécharger les logiciels auquels j'ai droit....
    Adobe application manager se lance et tourne sans arrêt sans que rien d'autre ne se passe.
    (photoshop et premiere pro étaient déjà installé à l'essai avant ma souscription à clouds)
    Merci de m'aider
    Valérie

    Bonsoir! Vous pouvez consulter cette page de l'aide:
    http://helpx.adobe.com/fr/creative-suite/kb/troubleshoot-creative-cloud-installation-downl oad.html

Maybe you are looking for

  • Can't access data after name change of account in Time Capsule

    I started using Time Capsule (TC). After transferring data to 3 different accounts. I noticed that the process of entering/ connecting to your account takes to much time. You have to connect every time to the account on TC. Because of this I changed

  • How to install Adobe Illustrator 7.0?

    Could you tell me please? I purchased one old Adobe Illustrator 7.0.  I tried to install it on Mac mini, but it did not.  I clicked to start the install, but one window cam out on moniter as follow: "You can't open the application "Install Adobe Illu

  • Document numbering issue

    Dear all,        I want to display the document number as follows,    for Sale order SO-RC1-08-09-0001 In Document Number Setup if am giving    SO-RC1-08-09in Name field it shows error because of lenth so am giving  SO-RC1-08-09 these information in

  • Is 30" monitor not supported?

    I have my MacBook Pro connected to a 30" Apple LCD display. iMovie 8 works on my MacBook Pro fine. When I connect to the external display, though, it locks up while trying to boot up and crashes. Anyone know of any known (or unknown) issues? Thanks

  • Post balance of invoice to asset via tcode Miro

    Hi , We have a situation whereby we need to post the balance of  invoice to Asset and not GL in tcode MIRO. We have raised the  Invoice via tcode MIRO. The invoice amount is more than the  PO document (RE), therefore we have an outstanding balance an