Problème installation Application Bureau Creative Cloud

Bonjour,
Je viens de m'abonner au Creative Cloud Etudiant (Mac) et je dois donc télécharger l'application pour bureau afin de télécharge les logiciels (Ps, Id, Lr ...). Le problème est là : la barre de téléchargement ne va pas jusqu'au bout et l'application ne se télécharge pas ! Je suis donc bloqué et je n'ai pas accès aux fonctionnalités.

Bonsoir à toi aussi,
je comprends ton «chagrin», oui! Mais, parce-que ce cas est si important pour toi et parce-que je ne peux pas reproduire ton message d'erreur, je te suggère de contacter Adobe à la page suivante:
http://helpx.adobe.com/fr/support.html > Aide de Creative Cloud > (l'esprit) Choisissez un sujet ... > Utilisation de mon produit ... > Je encore besoin d'aide ... > Voir capture d'écran:
Utilise le chat, si un agent est disponible, j'ai eu les meilleures expériences.
Bonne chance!
Hans-Günter

Similar Messages

  • Bonjour, j'avaias de difficulté pour l'application de creative cloud, pas possible installer

    bonjour, j'avaias de difficulté pour l'application de creative cloud, pas possible installer,
    la fenetre pour montrer l'installation puis  disparue qq secondes après le lancement

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0
    or
    Chat Now button near the bottom for Activation and Deactivation may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • When I try to update, I received "Download Error". Can NOT "Reload Applications" on Creative Cloud? Pls help. Thx

    When I try to update, I received "Download Error". Can NOT "Reload Applications" on Creative Cloud? Pls help. Thx

    Hello,
    could you already study these links:
    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html and
    https://helpx.adobe.com/creative-cloud/help/install-apps.html
    They should solve your problems,
    Hans-Günter

  • How can I flush/repair installed programs in the Application Manager / Creative Cloud?

    Hi. I had installed a few of the Adobe programs through the Application Manager/Creative Cloud service on a Windows 7 system. The system crashed, forcing me to recover from a prior time backup, which was from before I installed the programs. Now, the Adobe Application Manager shows the prior programs as "Installed", and will not allow me to re-install them. These programs *do not* appear in Window's "Uninstall Programs" listing for me to uninstall manually, *nor* do they appear in the Start Menu to launch. And as far as I can tell, they no longer have Registry entries.
    How do I flush the Application Manager to tell it that I do not have these programs installed anymore, or force it to re-install?
    Thanks.

    I don't believe the data on what is installed and what is not is held at Adobe; I think it is in your particular instance of the AAM that "knows" what is installed.
    I'm not sure what happened to me will help you or not but... Also, I have a Mac not a Win7 system.
    In my case, I had Acrobat X Pro and I download Acrobat XI. Acrobat does not like to install when there is an older version already on the machine. Adobe tells you to unistall the older version and then install the new version. Why this isn't in their install scripts is beyond me. The installer for Acrobat XI ran sucessfully. I didn't realize the problem until I went to open a PDF.
    I manually uninstalled Acrobat X. Still had problems. Then I manually uninstalled Acrobat XI. (Both times I used the uninstaller Adobe provides.) I started AAM and it showed the XI installed. I tried the Adobe Creative Suite Cleaner Tool. The tool is supposed to clear out any left overs after an uninstall and thus "flush" AAM. When I ran the Cleaner, Acrobat XI didn't show up in the list of programs. I eventually found a second uninstaller for Acrobat XI that cleaned things up such that AAM agreed I needed to install the software.
    With the disk-based installs, when you ran the installer you got an option to "repair" the current installation. Why you have to jump through all the hoops that AAM has not is beyond me. It would seem more rational to put options into AAM directly to let you re-install things or repair them. This is one where Adobe dropped the ball.

  • Need Dreamweaver code coloring scheme installation instructions (for Creative Cloud CS6)

    Need Dreamweaver code coloring scheme installation instructions (for Creative Cloud CS6)
    I'm on a mac os x 10.7.4

    Might check to see if you have an older version of Acrobat X installed previously under
    Mac HD > Applications > Utilities > Adobe Installers
    If you have an uninstaller for Acrobat X try uninstalling it then installing again like you did through Creative Cloud.
    -Dave

  • How do I reinstall an "Up-to-date" application in Creative Cloud

    I recently switched to a new Mac.  My Creative Cloud applications all migrated fine, except Dreamweaver.  On opening it, I gewt an error.  I assume I just need to reinstall it, but when I go to the Application Manager, it says Dreamweaver is Up to date.  How do I reinstall the application from Creative Cloud?

    Run the Creative Suite Cleaner Tool, let AAM reinstall.
    Mylenium

  • Error Code 1 - Installation failed the Creative Cloud Desktop

    Hello, when I start the installation comes the message: Error Code 1 - Installation failed the Creative Cloud Desktop

    Hi Ned Murphy thanks for the help.  I managed to solve the problem.

  • Download Applications on Creative Cloud Membership

    Hi There,
    I would like to download the font application on creative cloud can you help
    Regards
    Leann

    There is no font application to download.
    If you want to use Edge Web Fonts this page http://html.adobe.com/edge/webfonts/ will get you started.
    If you want to use Typekit this page https://typekit.com/creativecloud will get you started.
    Both Edge Web Fonts and Typekit use Javascript to serve fonts on your website.
    If you are curious about the fonts that install with any of the CS6 dekstop applications this link will tell you which fonts are installed: http://www.adobe.com/type/browser/fontinstall/cs6installedfonts.html

  • Installer wont install creative cloud

    tried to update LR....Installer wont install creative cloud...gives me Error 205....disabled firewall and still wont...went to task manager and ended processes and still wont

    Click on the below link and download Creative cloud app :
    http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_0_0_74.zip
    Access Denied error ?
    Open below link and just keep it open and then try to download CC Desktop setup:
    https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

  • J'ai le cs§ sur ma machine comment je peu installer l'adobe creative cloud?

    j@

    Bonjour,
    C'est une erreur de saisir , je voulais dire "CS6".
    Merci,
    Le 3 déc. 2014 à 10:55, JR Boulay <[email protected]> a écrit :
    j'ai le cs§ sur ma machine comment je peu installer l'adobe creative cloud?
    created by JR Boulay in Forums en français - View the full discussion
    Bonjour,
    Qu'est-ce que le "cs§" ???
    Sinon, dans tous les cas, pour installer Creative Cloud ça commence par là : https://www.adobe.com/fr/creativecloud.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6981580#6981580 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6981580#6981580
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Forums en français by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Upgrading an Application in Creative Cloud

    H e l l o ~
    I'm currently using one application in Creative Cloud:  InDesign.
    Received a file from a client that I was unable to open.  The error message stated that it was created using a newer version of InDesign [10.2].  I currently have version 9.2.  How do I go about upgrading a Creative Cloud app? . . . .
               T h a n k s !  ~
                                ~ M i k e

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    -and added step https://forums.adobe.com/thread/1529654

  • Can applications in Creative Cloud be installed on a Windows Vista operating system?

    Can applications in Creative Cloud be installed on a Windows Vista operating system?

    Your question is answered on the Adobe website on each individual product's page.
    Bottom line is that, no, Vista is not a supported operating system for CS6 applications.
    All support Windows 7 and Windows 8. Some support Windows XP to varying degrees.
    None officially support Vista but some users have reported success in running them on Vista.
    Your best option may be to download the Master Collection CS6 Trial and see how it performs for you.

  • Déconnection de l'application Adobe Creative Cloud tout de suite après l'ouverture

    Bonjour, pour quelle raison depuis aujourd'hui l'application Adobe Creative Cloud se déconnecte automatiquement après avoir entrée le nom de compte et le mot de passe

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0
    or
    Chat Now button near the bottom for Activation and Deactivation may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Mac os10.6.8 Adobe Application Managerはダウンロード出来きましたが.Creative Cloud デスクトップアプリケーションは現れません.どうしてもCS6を使いたいのですが-

    Mac os10.6.8　Adobe Application Managerはダウンロード出来きましたが、Creative Cloud デスクトップアプリケーションは現れません。どうしてもCS6を使いたいのですが…

    10.6でCreative Cloud契約のCS6を使う場合、
    CS6自体をダウンロードしてインストールする方法になります。
    Mac OS 10.6.x またはWindows Vista / Windows XP 環境で、CC契約のCS6をインストールする

  • Why does lightroom no longer show up as installed application in creative cloud

    I installed Lightroom 5.6 on my Mac and it works fine. However since yesterday it does not show up any longer as installed application in the creative cloud app, so I can't upate to 5.7.

    Check your language setting in the CC app. Perhaps you switched it around and the app wants to reinstall everything. otehrwise run the cleaner tool and do a reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

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