Problème installation Creative suite 6 design

Bonjour,
J'ai acheté le pack Creative suite 6 design standard en tant que étudiante et j'ai recu un numéro de série par mail mais il est écrit qu'il n'est pas valide.
J'ai désinstaller et réinstaller sans succès je ne sais pas ce qu'il faut faire pouvez vous m'aider ?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
(Vous devez entrer en contact avec l'appui d'Adobe par causerie ou par l'intermédiaire du téléphone quand vous avez des questions de numéro de série et d'activation.  Voici quelques liens à aider à établir le contact )
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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