Problemn accessing Preferences in Elements 9 Organizer

Can anyone help with this problem.  I am unable to choose anything in Preferences in Adobe Elements 9 Organizer in Elements 9.0.3.  Every time I try the program crashes.  I have checked for updates and cannot find any and have even gone so far as to uninstall and re-install the software - no luck.
I am using OSX 10.9.2.  Preferences works fine in Photoshop Elements just not in Organizer?
Can anyone help?
Thanks
Rob

On a mac it would be your username>library>preferences and delete
com.adobe.Elements Organizer.9.0 plist
com.adobe.ElementsOrganizer9.plist
and any lockfiles with the same names. Actually, you should delete ALL PSE prefs after upgrading to mavericks.
That library is hidden in 10.9. To see it, click the Go menu in the Finder and hold down the Option key. It will appear below the little house for your user account. While you're in the library, go to the Saved Application States folder and delete anything for PSE.
Repair permissions and try again.

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    Crashes Since Last Report:           50
    Per-App Interval Since Last Report:  72841 sec
    Per-App Crashes Since Last Report:   45
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    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
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    0   libSystem.B.dylib                 0x069e70a6 __semwait_signal + 10
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    3   ...ple.CoreServices.CarbonCore    0x087f351e TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore    0x087deea5 TSWaitOnConditionTimedRelative + 202
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    6   AdobeACE                          0x034026f1 0x33c8000 + 239345
    7   AdobeACE                          0x034020ed 0x33c8000 + 237805
    8   ...ple.CoreServices.CarbonCore    0x087be85a PrivateMPEntryPoint + 68
    9   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    10  libSystem.B.dylib                 0x069e66e2 thread_start + 34
    Thread 6:
    0   libSystem.B.dylib                 0x069e70a6 __semwait_signal + 10
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    3   ...ple.CoreServices.CarbonCore    0x087f351e TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore    0x087deea5 TSWaitOnConditionTimedRelative + 202
    5   ...ple.CoreServices.CarbonCore    0x087da873 MPWaitOnQueue + 250
    6   com.adobe.CameraRaw               0x1899e158 0x1879d000 + 2101592
    7   com.adobe.CameraRaw               0x1899da56 0x1879d000 + 2099798
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    0   libSystem.B.dylib                 0x069e70a6 __semwait_signal + 10
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    3   com.adobe.CameraRaw               0x187e2dca 0x1879d000 + 286154
    4   com.adobe.CameraRaw               0x18b08cd4 EntryFM + 894068
    5   com.adobe.CameraRaw               0x188a3606 0x1879d000 + 1074694
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
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    0   libSystem.B.dylib                 0x069b914e semaphore_timedwait_trap + 10
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    2   com.adobe.ols.library             0x1945272b OLSSemaphore::Wait(unsigned int) + 271
    3   com.adobe.ols.library             0x193ec3f8 OLSExecuteAutomatedTask::ExecuteStateInitialize() + 1040
    4   com.adobe.ols.library             0x1940db46 OLSServiceTask::ExecuteInternal() + 1262
    5   com.adobe.ols.library             0x194309c9 OLSTask::Execute() + 437
    6   com.adobe.ols.library             0x19432640 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1440
    7   com.adobe.ols.library             0x1943102b OLSTaskThread::Run() + 27
    8   com.adobe.ols.library             0x19453627 OLSThread::ThreadProc(void*) + 29
    9   ...ple.CoreServices.CarbonCore    0x087be85a PrivateMPEntryPoint + 68
    10  libSystem.B.dylib                 0x069e685d _pthread_start + 345
    11  libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x069dea12 __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x069defa8 _pthread_wqthread + 941
    2   libSystem.B.dylib                 0x069debc6 start_wqthread + 30
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    0   libSystem.B.dylib                 0x069b9142 semaphore_wait_signal_trap + 10
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    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   QtCore                            0x05582d36 QWaitCondition::wait(QMutex*, unsigned long) + 278
    4   QtNetwork                         0x06401446 QHostInfoAgent::run() + 566
    5   QtCore                            0x05581d6b QThreadPrivate::start(void*) + 187
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x06a25bea __sigwait + 10
    1   libSystem.B.dylib                 0x06a606d7 sigwait + 24
    2   com.adobe.ElementsOrganizer9      0x00944094 PtSignalThread::start() + 48
    3   com.adobe.ElementsOrganizer9      0x00946dbd Pt::ThreadStartInternal(void*) + 29
    4   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    5   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x069b9142 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                 0x069e6cfc _pthread_cond_wait + 1089
    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   com.adobe.ElementsOrganizer9      0x009422a7 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
    4   com.adobe.ElementsOrganizer9      0x00070001 PtBackground::start() + 85
    5   com.adobe.ElementsOrganizer9      0x00946dbd Pt::ThreadStartInternal(void*) + 29
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x069b9142 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                 0x069e6cfc _pthread_cond_wait + 1089
    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   com.adobe.ElementsOrganizer9      0x009422a7 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
    4   com.adobe.ElementsOrganizer9      0x00070001 PtBackground::start() + 85
    5   com.adobe.ElementsOrganizer9      0x00946dbd Pt::ThreadStartInternal(void*) + 29
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    1   com.apple.CoreFoundation          0x06d25c83 __CFSocketManager + 1091
    2   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    3   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x069b90fa mach_msg_trap + 10
    1   libSystem.B.dylib                 0x069b9867 mach_msg + 68
    2   ...ia.Flash Player.authplaylib    0x19b1163e ExternalPlayer_Initialize + 1865604
    3   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    4   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x069b9142 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                 0x069e6cfc _pthread_cond_wait + 1089
    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   ...ia.Flash Player.authplaylib    0x1993dba6 0x19656000 + 3046310
    4   ...ia.Flash Player.authplaylib    0x1995ff81 ExternalPlayer_Initialize + 90311
    5   ...ia.Flash Player.authplaylib    0x1993df98 0x19656000 + 3047320
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    0   libSystem.B.dylib                 0x069b9142 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                 0x069e6cfc _pthread_cond_wait + 1089
    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   ...ia.Flash Player.authplaylib    0x1993dba6 0x19656000 + 3046310
    4   ...ia.Flash Player.authplaylib    0x1995ff81 ExternalPlayer_Initialize + 90311
    5   ...ia.Flash Player.authplaylib    0x1993df98 0x19656000 + 3047320
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
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    Binary Images:
        0x1000 -  0x10d4fff +com.adobe.ElementsOrganizer9 9.0.2.(20101217.p.9699) (9.0.2) <A0489F88-C705-7C62-FE59-8A8EECB2DFD1> /Applications/Adobe Elements 9 Organizer.app/Contents/MacOS/Adobe Elements 9 Organizer
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    0x135ed000 - 0x135f0ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <B624AACE-991B-0FFA-2482-E69970576CE1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
    0x13700000 - 0x137d1fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
    0x13d3c000 - 0x13da1fe7 +com.adobe.amt.services AMTServices 3.5.0.22 (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) (3.5.0.22) <928B1A16-6031-6BE2-C3DE-6E9C919C6C43> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
    0x13dbd000 - 0x13df6ffb +com.adobe.AAM.AdobeUpdaterNotificationFramework UpdaterNotifications 1.5.0.13 (1.5.0.13) <4F8229DD-D239-3773-1A53-51ECFA787463> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifi cations
    0x13e06000 - 0x13e41feb  libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libFontRegistry.dylib
    0x15f80000 - 0x15fa5fe3 +libqjpeg.dylib 4.6.0 (compatibility 4.6.0) <05286F51-8EB2-DF36-5331-E872B8E2667B> /Applications/Adobe Elements 9 Organizer.app/Contents/QtPlugins/imageformats/libqjpeg.dylib
    0x167ee000 - 0x16820fe3  libTrueTypeScaler.dylib ??? (???) <6E9D1A50-330E-F1F4-F93D-9ECC8A61B21A> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libTrueTypeScaler.dylib
    0x18463000 - 0x1848cfe3  com.apple.audio.CoreAudioKit 1.6.1 (1.6.1) <7FFBD485-5251-776A-CC44-4470DD84112B> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
    0x185bb000 - 0x18672ff7 +Photoshop Adapter ??? (???) <860F71FC-FA0A-EF68-1B79-91A1F55DFB2E> /Applications/Adobe Elements 9 Organizer.app/Contents/Plug-Ins/Organizer Only/Photoshop Adapter.plugin/Contents/MacOS/Photoshop Adapter
    0x1879d000 - 0x18feefe7 +com.adobe.CameraRaw 6.1 (250) (6.1.0f250) <3A299A4B-A870-ED39-01E7-BC3B8CF56198> /Library/Application Support/Adobe/Plug-Ins/Elements 9/File Formats/Camera Raw.plugin/Contents/MacOS/Camera Raw
    0x1936f000 - 0x194b1fe7 +com.adobe.ols.library 4.0 (4.0) <060FE05E-3C15-D620-D054-91EED2628F5C> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeOLS.framework/AdobeOLS
    0x19656000 - 0x19cf8fef +com.macromedia.Flash Player.authplaylib 10.0.2.31 (1.0.1d333) <E0851D48-16C9-4BDC-B3A7-7BAC9E7638F5> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/authplaylib.bundle/Contents/MacOS/AuthPlayLib
    0x20000000 - 0x20098fe7  edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x40000000 - 0x400d1fe7 +AdobeJP2K ??? (???) <EF392886-5A95-6A96-C95D-43DA0322925C> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
    0x64b00000 - 0x64b07ff3  com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    0xfa100000 - 0xfa192fe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
    Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS542525K9SA00, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-867
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000
    USB Device: ExpCard Adpt, 0x0781  (SanDisk Corporation), 0xb6d0, 0xfa300000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0231, 0x5d200000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x820f, 0x1a110000
    I have already looked on previous threads concerning the same problem and have tried to do several things including
    - uninstall and reinstalling the software
    - running the elements on OS safemode
    - running elements from a different user  account
    - repair permission on the hard drive
    - repair catalog
    - removed both com.adobe.ElementsOrganizer9.plist and com.Adobe.Elements Organizer.9.0.plist
    The day before the crash, I upgraded to iphoto '11 from 'iphoto 08, so I could import my iphoto catalog into my elements catalog. As a result, the size of the catalog grew but I don't if that has anything to do with this problem. I have also tried to create a new catalog when opening organizer and pressing the <Shift>, <Option> and <Command> keys. However the program still will not load even with a new catalog. Does any one have any further suggestions on how I could get elements organizer to run again from my computer? Thanks.

    Trying renaming your contacts.xml file. To access the file, you need to go - Macintosh HD/Library/Application Support/adobe/elements organizer/organizer/settings I just named it "renamedfile.xml". A new contacts file will appear after you reopen the program.
    I've had this problem a few times and renamed this file (after a support person from Adobe told me to the first time). It opens after I remaned it.
    The contacts function of the organizer doesn't seem to be a stable. It always deletes entries that I want to add in.
    Hope this helps

  • Problem with Photoshop Elements 10 organizer

    My Photoshop Elements 10 organizer will not let me use any of the features.  I have a number of photos that show up when I open the organizer, but it won't let me scroll through them.  Whenever I try to move through the photos with my mouse, it keeps jumping back to the top of the photos.  Also, when I try to open the "file" or "edit" etc, it just flashes quickly the things in that section and goes off so quickly I can't select anything.  I don't seem to have this problem in the editor portion of the program. Really frustrating.

    Hi Peggy,
    Windows
    Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
    Reset the preferences as above.
    Close Elements and let the file regenerate.
    Mac
    Hold down the Opt + Cmd + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
    Reset the preferences as above.
    Close Elements and let the file regenerate.
    Also, if you using windows , try the following steps:
    Right click on the PSE icon and select run as administrative.

  • Photoshop Elements 11 organizer stops working after about 15 minutes with windows 7??

    I've uninstalled and reinstalled, changed preferences, removed preferences, added administrator priviledges with full control to several screens, turned over my screen to Dipanjan, Adobe Rep and still does exactly the same thing. Very frustrating! Anyone else getting this windows pop up screen " Photoshop Elements 11 organizer has stopped working" ?
    If I don't resolve this soon, I'm going back to PSE 10 and I guess I'll just have to eat the money wasted on it.
    Finally resolution!
    Three separate days totaling about 8-10 hours of chat then another 3 or more hours in chat about this issue today with 3 different people. Finally got to Vijay, who said to:
    click on edit in the organizer,
    go to preferences,
    click on media anaylsis,
    uncheck all the boxes.
    That did it!!! Less than two minutes, done!  No more problems. I can't imagine how much of Adobe's and my time and productivity was wasted going through all the laborious steps, often times repeating the same procedures when I got some one new, only to start all over again. 
    Many thanks Vijay. You suceeded where so many others failed!
    I sincerely hope if anyone else suffers this dilemma, this will instantly resolve it for you and avoid the extreme frustration and agony I went through.
    Cheers!
    Message was edited by: anikonrider

    Ernie, it shouldn't be required. This is a scientific process, a test to find the origin of the issue. If there is something wrong with the catalog, we can try to repair it, but the fact is there are many possible causes to such behavior and we have to start somewhere. Here is a more complete list of the steps you can take to counter this kind of issue: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop. html
    Is everyone here getting a blue screen from the OS? If so, there are much greater problems at hand than it is possible for an application on your computer to cause. Blue Screen errors are caused by hardware issues. Sometimes it is physically faulty parts, but most of the time it is some sort of driver conflict (generally just an old version that needs to be updated). Make sure you have the latest drivers installed for major hardware components, such as your video card. DO NOT rely on your OS to get the current versions of the drivers. Go to the manufacturer's website and download them directly.

  • Elements 12 Organizer on Mac

    Is there any way to run Adobe Elements 12 Organizer on my Mac 10.6.8? I am running Photoshop Elements 12 with no apparent problems.
    Thanks in advance.
    Doug

    It is extremely important to delete preferences on updating to Mavericks:
    http://barbarabrundage.com/2013/10/28/photoshop-elements-and-os-x-mave ricks/
    You will want to find:
    com.adobe.PhotoshopElements.plist
    Adobe Photoshop Elements (version number) Paths
    Adobe Photoshop Elements (version number) Settings
    The link tells you how to find the user library in 10.9. While you're in there go to the Saved Application States folder and delete any for PSE.
    Also, if you have a wacom, it's crucial to update to the driver released the other day. And if you have trouble opening or saving files, adobe recommends switching your Finder windows out of coverflow view:
    http://helpx.adobe.com/photoshop/kb/freeze-or-crash-using-open.html

  • Photoshop Elements 8 Organizer stopped working on Windows 7 Ultimate N.

    A few months ago, Photoshop Elements 8 Organizer stopped working on my Windows 7 Ultinate N computer.  The photo editor still works and so does Adobe Premiere Elements 8.  Does anyone know of a fix for this problem?  I've done a lot of looking on the Internet with no luck.
    Thanks!

    Hi Michel
    Have tried those few things that seem to be still applicable to version 11 (as you will know it is not being maintained and stops at version 8).  
    However, I don't understand what is meant by "sometimes deleting it's saved preferences and registry entries fixes the problem.  To do that see these Adobe Tech. notes."   Unfortunately the link goes to a page which no longer exists.  I guess that rather than "deleting" the saved preferences the author means re-setting to default ?   "Deleting registry entries" is a task which should, as I understand it, only be done by those with a high degree of expertise.  I am not one of them !
    Any comment you have will be gratefully received. 
    Jim

  • Photoshop Elements 12 Organizer Crashes when Importing Video Files

    I recently upgraded from Photoshop Elements 10 to 12.  Now if I import any of my videos, they import onto the hard drive but as soon as Elements tries to bring them into the catalog, Photoshop Crashes.  When I re-open the Organizer, it crashes as soon as it processes my files.  If I delete the video file from my hard drive, then it doesn't crash.  I have lots of videos that were imported under Photoshop Elements 10 and they don't cause any problems.
    I uninstalled Elements and re-installed but that didn't help.
    I deleted my preferences but that didn't help.
    I updated to 12.1 but that didn't help.
    Here are the details of the crash.
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: PhotoshopElementsOrganizer.exe
      Application Version: 12.0.0.0
      Application Timestamp: 5314d4d4
      Fault Module Name: MSVCR100.dll
      Fault Module Version: 10.0.30319.1
      Fault Module Timestamp: 4ba1dbbe
      Exception Code: c0000005
      Exception Offset: 00002357
      OS Version: 6.3.9600.2.0.0.256.103
      Locale ID: 4105
      Additional Information 1: 5861
      Additional Information 2: 5861822e1919d7c014bbb064c64908b2
      Additional Information 3: 84a0
      Additional Information 4: 84a09ea102a12ee665c500221db8c9d6
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\WINDOWS\system32\en-US\erofflps.txt
    I have checked on another Windows 8.1 computer and it doesn't have problems so it isn't a general problem with Windows 8.1.
    Also, it isn't a problem with that particular catalog (That catalog worked on my other computer and I get the error with a new catalog)
    I re-downloaded Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package  and updated it since that seems to be what MSVCR100.dll is used for but that didn't help.
    I get the problem with .MTS and .MT2S (AVCHD) video files but don't have the problem with .MP4 files.
    I tried with a Safe Boot but I still have the problem.
    I did a file cleanup using CCleaner but that didn't help either.
    I ran System Mechanic to fix registry problems but that didn't help either.
    I tried disabling my Norton Antivirus and Firewall but that didn't help.

    I do not have any version of Premiere Elements installed.
    I never removed any files.  This is a clean installation from a couple months ago when I got my new hard drive.
    That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
    size: 1.61 Mb
    Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
    My machine/OS specs:
    Windows 8.1 Pro x64
    16 GB ram
    Intel Core i7-3770K 3.5 GHz cpu
    Samsung solid state drive with 250+ Gb free

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