Problems accesing the Unity mail box

Hi everyone, good night:
I have the next situation. When I call to the mail box number, the system responds and plays a message that says "Unity is not available at the moment, please try again later". If I call to any user number I can leave a voice message, but when the user try to access his mail box the system plays the message that I am telling you. Why this situation? Any idea to resolve this?
Please I need your help. Thanks.             
Best Regards.
Andres Collazos.

Have you reviewed the log messages?
http://cisco.sitecelerate.com/en/US/docs/voice_ip_comm/unity_exp/design/CP_CIPExpress/cipce19.html
HTH
Regards,
Yosh

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