Problems accessing info in Outlook for mac

Hi,
I have used Outlook for Mac ever since I bought my first macbook pro and it has been fine, but since I upgraded to my macbook pro and migrated files across to the retina, upgraded to Mavericks etc, I don't seem to be able to access files that should ahve trnasferred across. the file structure are there but when I try to open something, the folder looks empty. Going into Get Info and I get "outlook can't open the file because it is 'not associated with the deafult identity'.
I know the first reaction of apple is - this is not an apple product so we don't help, but I think this is a cop out as in this modern world where we're trying to get stuff to work seamlessly, that shouldn't really make a difference and in any event Apple were happy to sell me Outlook when I bought the laptop. I will be posing the same question in the microsoft community. But does anyone else recognise this problem and have a solution in language that someone who isn't very techy can understand?

reluctant apple wrote:
I know the first reaction of apple is - this is not an apple product so we don't help
These are user to user forums, and I think if anyone can help they will, regardless of whether the product is made by Apple or not. But as a practical matter, only a tiny % of the people reading your message here have any experience with outlook, while every person reading your message at the MS forum will have this:
http://answers.microsoft.com/en-us/mac/forum/macoutlook
Also this is a hardware forum, and your problem is strictly software and is not related to the kind of Mac being used. So a better place to ask would be
https://discussions.apple.com/community/mac_os/os_x_mavericks

Similar Messages

I had just upgraded my OS to the OS X Mavericks. After doing so, I noticed that my MS Outlook for Mac 2011 does not sync with the calendar/contacts/notes, thus, also not sync these info with my iPhone4s anymore. Please help, thank you.

Dear Sirs,
I had just upgraded my OS to the OS X Mavericks. After doing so, I noticed the following changes:
1) My MS Outlook for Mac 2011 does not sync with my Mac book's calendar/contacts/notes.
2) My iPhone4s does not sync with my Mac book's calendar/contacts/notes anymore.
Please help, thank you.
aawwii

Correct, USB local sync was taken away from iphones and ipads with 10.9.1 and 2. We are not allowed to speculate on rumours it might come back in 10.9.3 plus new iTunes. Either wait and see or explore Syncmate 5 beta free trial.
icloud still works.
Cant help with the Outlook problem.

Problem with Signature tab drop down in Outlook for Mac 2011

I am setting up Outlook 2011 on my mac and have run across a problem with the signatures that I have been unable to resolve.
I have set up 2 signatures for my two different pop accounts and thought that if I defaulted them to their appropriate account they would automatically be seen in email when I had chosen the corresponding email account. I then discovered that it was not
possible to do this in Outlook 2011 for Mac.
So I selected NONE as the defaults for my two signatures, and thought I would be able to manually add the appropriate signature to each email as I compose or reply. BUT NO!!!! THE PROBLEM LIES BELOW:
The 2 signatures that I set up are visible in the drop down menu from the signature tab in an email, however they are greyed out and cannot be selected. I have attempted selecting one of these signatures as the default, and whichever one
I select dutifully appears when I compose a new email, but when I click on the drop down to change the signature, both are still greyed out.
So effectively, I only have the option of one signature or none, despite being able to set up multiple signatures in my profile.
Does anyone know why this is occurring and what the solution is?
Thanking you in advance.

Hi,
Please remove the Signature and re-add it back to check whether the issue persists. We can follow the articles below to create signature in Outlook 2011 for Mac:
How to create signature or customize it (add picture) in Outlook for Mac 2011
http://support2.microsoft.com/kb/2455171/en-us
Add a signature automatically to every message
http://office.microsoft.com/en-001/mac-outlook-help/add-a-signature-automatically-to-every-message-HA102928243.aspx
If the new created Signature is still greyed out in your Outlook, please restart the Outlook client in safe mode to confirm if the issue is caused by any third-party add-ins.
If the issue persists in Outlook safe mode, I suggest you ask a question in Outlook for Mac forum for further troubleshooting:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Winnie Liang
TechNet Community Support

I am having trouble getting mail from the server that my new iMac is connected to. I have to reboot the system to get Outlook for Mac to access the system. Any ideas?

I am having trouble getting mail from the shaw server that my new iMac is connected to. I have to reboot the system to get Outlook for Mac to access the system and obtain new messages. Any ideas? Its at the point where I have started using the PC again as its less trouble.......

In Firefox 3.6.4 and later the default connection settings have been changed to "Use the system proxy settings".<br />
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Send/Receive problem in Outlook for Mac 2011

Ever since I installed Lion and iCloud my Outlook for Mac application will not receive mail unless I manully click the Send/Receive button. I have checked the schedule button under Preferences.
Prior to the installation of Lion and iCloud I received mail automatically.
ANy ideas for settings?

Hi. I had same problem. All you need is to change outgoing and incoming servrrs. I had smtp.me.com and mail.me.com instead of smtp.mail.me.com and imap.mail.me.com, as described here http://support.apple.com/kb/HT4864
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How do you set up Outlook for Mac 2011 to access b...

I am having great trouble with the set up in Outlook for Mac 2011 to be able to access my btinternet mail account.
Can someone please advise what the correct settings are?
I also keep getting error messages about SMTP, though there doesn't appear to be any way of changing this setting in Outlook.
Thanks,
mercurius

What about this screen then? Outgoing server settings shown here. Full tutorial here http://mac2.microsoft.com/help/office/14/en-us/outlook/item/80a89303-9b46-4c04-a9f7-b3f88ac3106c
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

If I switch to iCloud, Outlook for Mac is not synchronizing with iCal and iCloud anymore. Is there a solution for this problem?

I normally use Outlook for Mac as the standard email and calendar programm. When I use the USB cable fro synchronising contacts and calendars with my iPhone 4s ther is not problem at all. iCal, Mail and Oulook for Mac are synchronising perfectly.
When I switch to iCloud, Oulook is completely empty and Calendar and Contacts are not synchronised anymore.
Is this a known problem, and is there a solution for it?

I have the same keyboard and do not have battery issues.
It may have something to do with using rechargeable batteries.
You can also try removing the keyboard then re-pairing it. Maybe a bad bluetooth connection is draining the battery.
System Preferences > Bluetooth > right-click (control-click) on the keyboard > Remove > Remove
Wait for it to show in the bluetooth list then Pair > enter the number sequence & return as displyed on the screen.

Why did Apple remove the INFO tab in iTunes? I like syncing my Outlook for Mac Calendar to my iPhone.

I find the iCal very restricting and like using my Outlook for Mac calendar and contacts. But with the new Maverick, they have removed this feature. Why can't they play nice w/Microsoft?

This has nothing to do with Microsoft. It was removed with Mavericks for syncing direct with Apple's Address Book and iCal, etc. via the iTunes sync process as well.

Outlook for Mac Contacts problem

I am using Outlook for Mac (2011) with an Exchange Account and the contacts General Tab is blank. The other tabs, such as Organization, Details, etc seem to work fine. I can also use contacts search, change it to the Enterprise Directory and it works fine?

http://answers.microsoft.com/en-us/mac/forum/macoutlook?auth=1 may be where you need to find answers if none come here.

Problems with Outlook for Mac 2011 after installing Lion

I've installed Lion yesterday and found that all my mail folders, contacts and claendar entries have dissapeared from Outlook for Mac 2011. I have also found out that I have lost iSync as well. I need to get all my data from Outlook 2011. How do I do this?

Hi Julian,
Thanks for the reply mate, I really appreciate you taking the time out to post a reply.
I didn't do a back-up of my data prior to installing Lion. I hadn't thought that I would have this issue with installing a Mac product onto a Mac lap top. So unless there is another option, I can't take your advice.
Thanks anyway,
Scott

Solution for Outlook for mac no longer syncing to iCloud?

I have a new iPhone 5s and am running Mavericks on my MacBook. I use Outlook for mac for my mail and contacts.
The new version of iTunes (since around mid October 2013) no longer syncs contacts and calendars from Outlook - and from searching forums online it seems that Outlook no longer syncs with iCloud.
When I log into www.iCloud.com this seems to be true as my iPhone calendar is consistent with the calendar I see on iCloud.com, so icloud seems fine.
The problem is that calendar appointments and contacts from Outlook on my mac do not sync through to iCloud - and I cannot work out how to acheive this - very frustrating.
Can anyone help or offer a suggestion?
Thank you!

Thanks Csound - I don't know the technical details - but until October all contacts and calendars were syncing from Outlook for mac through onto my iPhone and iPads - each time that I synced connected with iTunes.
The newer version of iTunes now no longer syncs these - so I'm stuck using Outlook on mac and an iPhone - but neither will talk to each other - the contacts and calendars don't swap.
Surely I'm not the only person with this problem - has anyone else found a workaround?
If you're using Outlook for mac how are you syncing info to icloud and back?
Whether through google or sending using iCloud mail, or whatever it might be.
Thank you

Mavericks causing errors in Outlook for Mac

Since installing Mavericks, Outlook for Mac 2011 is having problems with pop mailboxes on three different servers. Connection errors are being reported avey ten minutes regarding server timeouts, connection has been dropped, server not found. Prior to install there were only sporadic messages like this, mainly with IMAP connections. This time, IMAP connections are not causing the errors, but all my different POP servers. Is anyone else having these problems?

Seach is based on Spotlight index. Mavericks should have re-indexed your entire drive after installing. If it's still running you might want to see if search starts working in Outlook. Otherwise you need to reindex your entire drive. This can take overnight.
You can tell if it's still in progress by simply looking at the Spotlight menu: There's a blinking dot in the middle of the magnifying glass while indexing is occurring. You can also open Activity Monitor in Applications/Utilities and type in md in the search filter. You should see mdworker32 and mdworker. The mdworker32 is the Outlook Spotlight index and mdworker is for system.
Until this process is finished, Spotlight won’t know the contents of your disks and neither will Outlook. All lists like contacts, events, notes etc. are generated by the Spotlight searches.
Rebuilding should never be done to fix issues like this. Rebuilding can result in data loss.
HOW TO RE-INDEX YOUR SPOTLIGHT CACHE FILES
Option 1)
From the Apple menu, choose System Preferences.
* Click Spotlight.
* Make sure Messages & Chats is checked under the Search Results tab.
* Click the Privacy tab.
* Drag your drive and/or Identity to the list. Wait a couple of minutes.
* Remove the item you added.
* Spotlight will re-index the contents of the item you initially dragged to the list.
Option 2)
In Lion/Mountain Lion, there is an additional Repair Permissions application utility hidden away. This tool is located inside boot Repair Utilities. Here's how to access it.
1 Restart and hold down the Command and R keys.
2 You will boot into the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.
3 In the Terminal window, type resetpassword and hit Return.
4 The Password reset utility launches, but you¹re not going to reset the password. Instead, click on the icon for your Mac's hard drive at the top. From the drop-down below it, select the user account where you are having issues.
5 At the bottom of the window, you'll see an area labeled 'Reset Home Directory Permissions and ACLs'. Click the Reset button there.
The reset process takes a couple of minutes. When it¹s done, quit the programs you've opened and restart your Mac. Notice that 'Spotlight' starts re-indexing immediately.
Note: you might want to use Disk Utility to Repair Permissions and Repair Disk while booted from the Repair Drive.

Outlook for Mac and Exchange Server 2010

I am a customer of Office 365 and I am using it on my Mac. Unfortunately Outlook for Mac (version 15.6 150113) is not able to connect to my Exchange account. Tried to reinstall it many times and also reinstalled from zero the Yosemite OS X, but no way. I
try to make the automatic connection and it doesn't work, so I manually insert the server address but unfortunately it doesn't happen anything and the bullet on the left signs a yellow color indicating that it is not connected. I use the same information that
I use in the native "Mail" application where it works perfectly. I tried also other applications like foxmail and airmail 2, and using the same server and id they all work perfectly. Also Lynch is working great. Can somebody help me to solve this
"outlook for Mac and Exchange" problem?
Thank you in advance

Hi Sylvain, Thank you for the attention. Hereafter the result of the test and sorry if it is in italian since my account is italian. I forgot to say that my exchange account is my Company's exchange server while office 365 is my personal account.
Il test della connettività non è stato superato
Dettagli del test
<input class=" __ecpStyleButton" id="testSelectWizard___CustomNav3_buttonStartOver" name="testSelectWizard$__CustomNav3$buttonStartOver"
style="padding:8px 8px 8px 29px;text-align:left;border-style:none;cursor:pointer;background-image:url(https;background-background-repeat:no-repeat no-repeat;" type="submit" value="Ricomincia" /><input class=" __ecpStyleButton"
id="testSelectWizard___CustomNav3_buttonRunAgain" name="testSelectWizard$__CustomNav3$buttonRunAgain" style="padding:8px 8px 8px 29px;text-align:left;border-style:none none none solid;cursor:pointer;background-image:url(https;border-left-color:#cccccc;border-left-width:1px;background-background-repeat:no-repeat
no-repeat;" type="submit" value="Esegui di nuovo il test" />
<input class=" __ecpStyleButton" id="testSelectWizard_ctl12_btnExpandAll" name="testSelectWizard$ctl12$btnExpandAll" style="padding:8px 8px 8px 29px;text-align:left;border-style:none
solid none none;cursor:pointer;background-image:url(https;border-right-color:#cccccc;border-right-width:1px;background-background-repeat:no-repeat no-repeat;" type="submit" value="Espandi tutto" /><input class="ecpStyleButtonImageOnly
__ecpStyleButton" id="testSelectWizard_ctl12_btnSaveXml" name="testSelectWizard$ctl12$btnSaveXml" style="padding-padding-bottom:6px;padding-text-align:left;border-style:none;cursor:pointer;background-image:url(https;background-background-repeat:no-repeat
no-repeat;" title="Salva come XML" type="submit" value="" /><input class="ecpStyleButtonImageOnly __ecpStyleButton" id="testSelectWizard_ctl12_btnSaveHtml" name="testSelectWizard$ctl12$btnSaveHtml"
style="padding-padding-bottom:6px;padding-text-align:left;border-style:none;cursor:pointer;background-image:url(https;background-background-repeat:no-repeat no-repeat;" title="Salva come HTML" type="submit" value=""
/>
Analizzatore connettività di Microsoft sta tentando di testare il servizio di individuazione automatica per [email protected].
Il test del servizio di individuazione automatica non è stato superato.
Altri dettagli
Passi del test
Sto tentando di contattare il servizio di individuazione automatica con ciascun metodo disponibile.
Non sono riuscito a contattare il servizio di individuazione automatica con nessun metodo.
Altri dettagli
Passi del test
Sto tentando di testare il possibile URL del servizio di individuazione automatica https://xx.com:443/Autodiscover/Autodiscover.xml
Il test di questo potenziale URL del servizio di individuazione automatica non è stato superato.
Altri dettagli
Passi del test
Sto tentando di risolvere il nome host xx.com in DNS.
Sono riuscito a risolvere il nome dell'host.
Altri dettagli
Indirizzi IP restituiti: aaa.bbb.aaa.bb
Tempo trascorso: 376 ms.
Sto testando la porta TCP 443 sull'host xx.com per controllare che sia aperta e in ascolto.
La porta specificata è bloccata, non è in ascolto o non produce la risposta prevista.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_tmmArrow">Altre
info su questo problema e su come risolverlo</label>
Altri dettagli
Ho rilevato un errore di rete durante la comunicazione con l'host remoto.
Tempo trascorso: 21252 ms.
Sto tentando di testare il possibile URL del servizio di individuazione automatica https://autodiscover.xx.com:443/Autodiscover/Autodiscover.xml
Il test di questo potenziale URL del servizio di individuazione automatica non è stato superato.
Altri dettagli
Passi del test
Sto tentando di risolvere il nome host autodiscover.xx.com in DNS.
Sono riuscito a risolvere il nome dell'host.
Altri dettagli
Indirizzi IP restituiti: aaa.bbb.aaa.bb
Tempo trascorso: 368 ms.
Sto testando la porta TCP 443 sull'host autodiscover.xx.com per controllare che sia aperta e in ascolto.
La porta è stata aperta correttamente.
Altri dettagli
Tempo trascorso: 377 ms.
Sto testando la validità del certificato SSL.
Il certificato ha superato tutti i requisiti di convalida.
Altri dettagli
Passi del test
Analizzatore connettività di Microsoft sta tentando di ottenere il certificato SSL dal server remoto autodiscover.xx.com sulla porta 443.
Analizzatore connettività di Microsoft ha ottenuto il certificato SSL remoto.
Altri dettagli
Soggetto del certificato remoto: CN=autodiscover.xx.com, OU=xx, O=xx, L=ll, S=Italy, C=IT, Autorità emittente: CN=xx, DC=xx, DC=xx, DC=com.
Tempo trascorso: 722 ms.
Sto convalidando il nome del certificato.
Ho convalidato il nome del certificato.
Altri dettagli
Ho trovato il nome host autodiscover.xx.com nel nome comune dell'oggetto del certificato.
Tempo trascorso: 0 ms.
Sto convalidando l'attendibilità dei certificati.
Il certificato è ritenuto attendibile e tutti i certificati sono presenti nella catena.
Passi del test
Analizzatore connettività di Microsoft sta tentando di generare catene di certificati per il certificato CN=autodiscover.xx.com, OU=xx, O=xx, L=ll, S=Italy, C=IT.
Ho costruito una o più catene di certificati.
Altri dettagli
Ho generato 1 catene totali. La catena di qualità massima termina con il certificato radice CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Tempo trascorso: 33 ms.
Sto analizzando le catene di certificati per verificare se sono presenti problemi di compatibilità con le versioni di Windows.
Ho identificato potenziali problemi di compatibilità con alcune versioni di Windows .
Altri dettagli
Analizzatore connettività di Microsoft può convalidare la catena di certificati solo usando la funzionalità di aggiornamento dei certificati radice da Windows Update. Il tuo certificato potrebbe non essere attendibile su Windows se la funzionalità di aggiornamento
dei certificati radice non è abilitata.
Tempo trascorso: 5 ms.
Sto testando la data del certificato per verificarne la validità.
Sono riuscito a convalidare la data. Il certificato non è scaduto.
Altri dettagli
Il certificato è valido. NotBefore = 6/24/2014 12:44:45 PM, NotAfter = 6/23/2016 12:44:45 PM
Tempo trascorso: 0 ms.
Sto verificando la configurazione IIS per l'autenticazione del certificato client.
Non ho rilevato l'autenticazione dei certificati client.
Altri dettagli
Accetta/Richiedi certificati dei client non è configurata.
Tempo trascorso: 924 ms.
Sto tentando di inviare una richiesta POST di individuazione automatica a possibili URL di individuazione automatica.
Non sono riuscito a ottenere le impostazioni di individuazione automatica durante l'invio della richiesta POST.
Altri dettagli
Passi del test
Analizzatore connettività di Microsoft sta tentando di recuperare una risposta del servizio di individuazione automatica XML dall'URL https://autodiscover.xx.com:443/Autodiscover/Autodiscover.xml per l'utente [email protected].
Analizzatore connettività di Microsoft non è riuscito a ottenere una risposta XML del servizio di individuazione automatica.
Altri dettagli
Ho ricevuto una risposta HTTP 401 Non autorizzato dal server remoto Unknown. In genere questo dipende dall'uso di una password o un nome utente non corretto. Se stai tentando di accedere a un servizio di Office 365, controlla che il valore usato sia il
tuo nome dell'entità utente (UPN).
Intestazioni risposte HTTP:
Connection: Keep-Alive
Content-Length: 58
Content-Type: text/html
Date: Mon, 09 Feb 2015 07:47:30 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate,NTLM,Basic realm="autodiscover.xx.com"
X-Powered-By: ASP.NET
Tempo trascorso: 3904 ms.
Verrà verificato se in DNS è presente un record CNAME di individuazione automatica per il tuo dominio 'xx.com' per Office 365.
Non è stato possibile convalidare il record CNAME di individuazione automatica in DNS. Se la tua cassetta postale non è presente in Office 365, puoi ignorare questo avviso.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl02_tmmArrow">Altre
info su questo problema e su come risolverlo</label>
Altri dettagli
Non esiste nessun record CNAME di individuazione automatica per il dominio 'xx.com'.
Tempo trascorso: 173 ms

How to sync Address Book TO Outlook for Mac 2011

I am using the native Address Book from Mac OS 10.7.5 and need to keep using it because it syncs with my iPhone. However, I am using Outlook for Mac 2011 and want the contacts to synch from Mac Address Book to Outlook's contact list.
Synch services have been turned on in Outlook.
Originally, I was going to switch to Mac Mail but discovered that importing mail from Outlook is a headache (https://discussions.apple.com/thread/2664208?start=0&tstart=0). Outlook works well and has for years so rather than going through a bunch of manual drag and dropping of folders to make mbox files, or buying software to do it, I thought getting the contacts to synch would suffice since that's all that's really needed.
What I discovered is that Outlook will feed new contacts to Mac Address Book when they are generated in Outlook but the Mac Address Book does not feed new contacts to Outlook if they were generated in Address Book. Is this even possible? If so, how?
Thanks,
Karen
I read this previous thread but it talks about contact info going FROM Outlook to Address Book instead of the other way around: https://discussions.apple.com/thread/2664208?start=30&tstart=0

I've got Outlook up and running just fine. Still have the problem with getting duplicate emails but I'm waiting on MS to get a fix for that in an update. Apparently that has been an ongoing issue. I've been in contact w/ a senior MS Outlook tech on that. I guess I'll just have to make sure that all contact adds/edits are done in Outlook. Then I can sync my phone or iPad and get the cloud to update the other Apple devices off that sync. Either that or figure out how to export from the Mac address book to the Outlook address book once in a while.

Setting up icloud in outlook for mac 2011

I have tried to set up my iCloud email account in Outlook for Mac 2011. Incoming works fine. Outgoing doesn't. I have trawled over the support pages for the correct outgoing server info but on using the settings I am no further on. I did see a post by someone who had found the same problem and copied the settings that Mail uses which seems to be different for incoming than Apples recommendations. (but thats not a problem for me!) and unfortunately the outgoing in the Mail settings for my iCloud account simply shows "iCloud" so I am none the wiser!
Can anyone help? Incidentally my icloud account for email works fine on my iPhone and iPad.
thanks
Mikul

whitson81 wrote:
A window pops up after I have entered the correct password saying:
The srver for account "icloud" returned the error "(AUTHENTIFICATIONFAILED)". Your username/password or security settings may be incorrect. Would you like to try re-entering your password?
Also the link http://support.microsoft.com/kb/2648915 to guide set up does not tell you if it is IMAP, POP...etc
Can anyone help on this please?
Please note that Microsofts instructions (in the link you posted) are incorrect, it will never work if you follow those directions.

Problems accessing info in Outlook for mac

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