Problems accessing itunes purchases since subscribing to Match

Since signing up for iTunes Match i can no longer listen to older purchases from iTunes. I get an authorisation request with an old email address in it. Why is this and how can it be fixed?

Hi mooveenut57,
If you are having issues with iTunes unexpectedly quitting on your Windows machine, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden

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Problem accessing iTunes. Getting error message "The iTunes Library Extras.itdb file is on a locked disk"?

Problem accessing iTunes. Getting error message "The iTunes Library Extras.itdb file is on a locked disk"

Close iTunes, delete iTunes Library Extras.itdb from your iTunes folder, start iTunes. iTunes should rebuild the file automatically.
tt2

Having problems accessing itunes on Windows 7

Have been trying to access itunes and authorise my computer so that purchases can be transferred from the phone. Is the itunes store currently not available?
OR Is it a problem with my upgrading the laptop to Windows 7. Any idea how to authorise the computer also.

With iTunes open at the top left you should be able to see
File - Edit - View - and so on
Store is the one you will want to select and chose Authorize computer.

Problems Accessing iTunes Store

Hi,
This is the second Friday in a row that I've had problems accessing the iTunes store to rent or buy movies from my aTV.
I can browse and view movie details OK but when I click OK to rent or buy a movie I get the twirling "in progress" thingy with the message "Accessing iTunes Store" but it never gets any further.
Is anybody else having problems?

Same problem for me, and it didn't happen until I updated to iTunes 8. I've had tons of problems since then, I hope Apple does something about it, they must be aware of the issues, and they're being very slow to resolve it.
I'm getting the forever "Accessing iTunes Store" message with the spinning thing. Nothing ever happens. I have rebooted, but I agree with the comment that it's a very frustrating way to buy or rent a movie.

Accessing iTunes Store since 2.1 update

I have a minor but annoying bug going on since I updated to the 2.1. I will first say that I have never had any significant even moderately significant problems with ATV before. So this is not a big problem but here goes...
Ever since the new update whenever I click on a movie page like "ALL HD" the ATV first spends about 10 seconds on the "Accessing iTunes Store" spinning logo page. Then the page does load, but I never had this happen before. Before the page would load fairly quickly. It's even more annoying when I'm on that page, move to another menu item (say "Top Movies") and then back to the ALL HD page- even if I was only on the Top Movies page for a few seconds the ATV will still go to the "Accessing iTunes Store" thing.
Any thoughts? Anyone else experiencing this? Is this just their servers still being overtaxed? BTW I rented a movie last night and it started in about the same time as before update, so not sure what the issues is.

K-Man, this is not just you. I have a Gigabit wired network and get 7.5 MB/s from my internet provider so I have a big pipe and fast download speeds. This "Accessing Itunes Store" is directly linked to the update and has nothing to do with overhwlmed servers (IMO). I have 3 ATV's in the house and 2 I updated to the latest release...they are having the same issues as you described below. The third ATV I have not updated and it works perfectly and never gives me the message "Accessing iTunes Store" and simply pops the cover art under each category instantly. I will add that a new "bug" is that once my cover art pops under "my movies" on the old firmware, it stayed in place and was instant no matter if I went to You Tube, Music, etc. Under the newest release everytime I go to another category and come back it take a good 3 to 5 seconds to pop that same movie cover art. While this is not a "major" issue like you mentioned, I am pretty peeved as adding new functionality should never be at the cost of "breaking" something. I hope we get a patch to this new firmware in a few days...

How do I access iTunes purchases in different accounts on my iMac?

I would like to arrange for my family members to be able to access our family's iTunes purchases in their own accounts on my computer. Right now, we only have the full selection in the administrator account, which the kids don't use. How can I do this?

Margaret,
If no one answers on this forum please re-post in the iTunes forum.

Can't access iTunes Store since Leopard upgrade!

I upgraded my G4 Powerbook to Leopard and now I can't get into the iTunes Store. I repaired my keychain, I don't have firewall or accelerator software, I didn't change anything except my OS. There is no problem with my ISP (I checked with another G4 running Tiger). When I try to get into the Store, the dialog bar will just keep running, saying that it is accessing the iTunes Store, but no go, and I don't get any error message.
So... Any advice?

Hi Timmy Y,
Can you explain further please ("directly connected")? I have EXACTLY the same problem, having this week bought a new MacBook, migrated everything over from my old 17" iMac, and found that everything works perfectly on the (new) wireless network except 1) downloading dotMac mail through Entourage, and 2) accessing my iTunes account.
I can browse music in the iTunes store but when I try to log in to my account to either buy, or authorize my new computer, I get the "Accessing iTunes Store..." message forever.
Any tips greatly received!
Thanks
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HT1600 Problems accessing iTunes after update?

Hi,
Just put my Apple TV through the update last night. After the update, I can no longer access iTunes related functions like ordering movies or tv episodes nor can I access my Purchased items. I checked my account info and all is well. I also tried other apps and all is well there too. I restarted the device but still have the issue.
Thoughts?

Try logging out and in to your iTunes store account.

Accessing iTunes purchases iTunes9

Just authorized a new-to me- mac laptop which is running iTunes9. When logging on to load my purchases, I am presented with the latest version of iTunes10. I download it. It does not work with my system which is OS10.6.3. I recall being able to access iTunes fine before all of this on older systems. Is there a way to access my content for my computer without having to buy an OS upgrade? It seems that iTunes has more flexibility than this, no?

Unless you have all your music on an iPod, iPhone, etc. then you'll need to copy the music from your old computer. There are several ways to do this. See:
iTunes for Windows: How to copy purchases between authorized computers
Regards.

Problems accessing itunes store from itunes

I have a new Hewlett Packard laptop which runs on Vista. I can load itunes but when I try to access itunes store from itunes I get the following error message:
itunes cannot connect to the itunes store, make sure your network connection is active and try again. There are no problems with my network connection, can any one advise?
Many thanks.

Just run the network diagnostics and got this result.
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv2000 (RY395EA#ABU)
iTunes 7.3.2.6
Current user is not an administrator.
Network Adapter Information
Adapter Name: {3C041088-24CC-4479-B125-2CD62BD51FC1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {83B81DF1-7E46-41D7-80B0-31BC4AC8814D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 25 11:48:50 2007
Lease Expires: Sun Aug 26 11:48:50 2007
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {5EA6FE6E-AB37-4640-A3BB-5C0FB94C0B34}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Have not been able to access Itunes store since 11 update (windows 7)

I'm not getting any error messages. Whenever I attempt to log in, it just continuously says "Accessing iTunes Store". I've re-installed it, made sure the firewalls aren't blocking it and it still isn't working. It's only been happening since I updated to iTunes 11.

This usually is caused by third party security software. It may have allowed the older version of iTunes connect but it now sees the newer version as different software and needs to allow access.

TS2446 i am still having problems accessing itunes and i have reset the password

accessing itunes already resett password

What problems are you having ? If you've successfully reset your password then have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in and seeing if that fixes whatever the problem is ?

Problems playing iTunes purchases from external drive on new computer.

My computer recently died and I had to get a new one. Luckily I had copied all of my iTunes purchases onto an external drive. However, when I connect the external drive to the new computer I can see the purchases but cannot see them in iTunes-I try adding the files in iTunes, but this doesn't work. I have authorised the computer, so it should be able to play the purchases but I have tried dragging them all into iTunes, copying them to the computer but no joy.
Any help would be appreciated.

In Windows Explorer, right-click on your media folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
If it won't let you change the permissions use the Owner tab to take ownneship from an account with administror privileges.
tt2

Problems syncing itunes purchases

I have an ipad1 which I sync with my macbook pro. All software is up to date.
My last two purchases from itunes store (a movie and a TV series) download to the macbook (and can be veiwed as normal) and have synced to my Appl TV without difficulty.
However they will not sync to my ipad, and I get a message telling me they will not sync becasue the computer is not authorised. But it is.
I have tried restarting, and deauthorising then reauthroising the laptop, but they just won't sync. I am reluctant to make any more itunes purchases via the laptop as I am not sure whether I will be able to get them onto my ipad.
Anyone have suggestions?

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.

Problem with iTunes purchased track. I purchased an album from the store and downloaded. I contacted support as one track was defective and had this one track setup to re-download, which was successful.

I purchased an album with 11 tracks from the Store. When the download was complete, I edited the name to make it easier for me to find. I then synced my iPod and iPad with the new album. However I found that one of the tracks was defective and after writing to the support community, a second download was setup and this fixed the bad track. I was surprised that when the track downloaded, it went to the track with the new name. However it works perfectly on my computer. For some reason, the iPod and iPad have synced a few times but the track for this album on these is the original track with the defect and this has not fixed, though there have been multiple times that it has synced. The laptop with its corrected track works fine.
The message from support told me to be sure that the software on my laptop was the current version and I did correct this before getting that corrected download. However I notice that my iPod says that it has the latest version and won't check for an update until 2/24.
Can you help me figure this out. I thought if I could delete this track off the iPod and iPad that it would sync the correct version, but I can't see how to delete these.
Thanks for any help you can offer.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Problems accessing itunes purchases since subscribing to Match

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