Problems accessing iTunes Store on a Windows Vista PC

I'm connected to the internet on my PC and I can get to any website I want to. I just downloaded the latest version of iTunes through Firefox. But every time I try to connect to the iTunes Store within the application I continue to get a message iTunes could not connect to the iTunes Store. The netwokr connection timed out. Make sure your network settings are correct and your network connection is active, then try again. I do not have the Windows Firewall turned on and I'm using Webroot for virus protection and I have turned off it's firewall but it as not changed anything for me.

This forum is for issues dealing with compatbility between Macs and Windows based computers. You should post your question in the iTunes for Windows discussions:
http://discussions.apple.com/category.jspa?categoryID=150

Similar Messages

I can't access iTunes store on my Windows desktop since yesterday.

I got a new Windows 7 allienware desktop this week, and I installed iTunes at the first time. I can access iTunes store via the software at the first day I installed, but I can't access iTunes store on my Windows desktop since yesterday. It always says there is a problem and I need to close iTunes when I try to access iTunes store. I tried to uninst all the related files of iTunes and reinstalled, but it still donesn't work. Now I can't download anything via my new desktop. What should I do to fix it?

Looks like we are not alone...... Must be some problem with the software! Hope it can be solved soon!

TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

"You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
See in: https://discussions.apple.com/thread/5252205?start=15&tstart=0

Problems accessing itunes store from itunes

I have a new Hewlett Packard laptop which runs on Vista. I can load itunes but when I try to access itunes store from itunes I get the following error message:
itunes cannot connect to the itunes store, make sure your network connection is active and try again. There are no problems with my network connection, can any one advise?
Many thanks.

Just run the network diagnostics and got this result.
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv2000 (RY395EA#ABU)
iTunes 7.3.2.6
Current user is not an administrator.
Network Adapter Information
Adapter Name: {3C041088-24CC-4479-B125-2CD62BD51FC1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {83B81DF1-7E46-41D7-80B0-31BC4AC8814D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 25 11:48:50 2007
Lease Expires: Sun Aug 26 11:48:50 2007
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {5EA6FE6E-AB37-4640-A3BB-5C0FB94C0B34}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Accessing iTunes Store - Pop up window

Does anyone know how to fix this annoying pop up window ''Accessing iTunes Store'' that appears every time I open iTunes or access the iTunes Store? Or anyone out there with same problem?
Every time I type a letter in the iTunes store search box, the progress bar appears! Grrr
The Cinematic Orchestra is off the cards at the moment - Maybe some U2 instead.
The problem first began when I installed iTunes 10.2. All previous versions where fine - no problems. I thought this most recent 10.2.1 update was issued to maybe fix this frustrating glitch. No such luck.
I have tried reinstalling, clearing my caches and making sure the Safari 'Block Pop Up Windows' option is activated.
Many Thanks
Message was edited by: JonnyCarter

I've fixed mine! From a little help from an apple adviser.
You might want to clear your caches before doing this - under iTunes preferences.
Open iTunes - go to the top bar, click the 'Store' drop down menu >
Then click 'De-authorise this Computer' >
Enter your password etc >
Then click 'Store' again then click 'Re-authorise this Computer'>
Enter password etc>
Restart the Mac>
Open up iTunes should be fine - worked for me anyway
Good Luck

Problems Accessing iTunes Store

Hi,
This is the second Friday in a row that I've had problems accessing the iTunes store to rent or buy movies from my aTV.
I can browse and view movie details OK but when I click OK to rent or buy a movie I get the twirling "in progress" thingy with the message "Accessing iTunes Store" but it never gets any further.
Is anybody else having problems?

Same problem for me, and it didn't happen until I updated to iTunes 8. I've had tons of problems since then, I hope Apple does something about it, they must be aware of the issues, and they're being very slow to resolve it.
I'm getting the forever "Accessing iTunes Store" message with the spinning thing. Nothing ever happens. I have rebooted, but I agree with the comment that it's a very frustrating way to buy or rent a movie.

Cannot access iTunes store on PC, windows XP

How do I access iTunes store from Windows XP computer?

says "accessing iTunes store" but won't work. no error message, itunes store just never opens
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Problems signing into itunes store account from windows vista

I have recently downloaded the latest version of itunes for a new computer running Windows Vista. I already have an apple ID account to use with the store and have been able to access this on other computers, but every time I try to sign in on the new computer it has an error message that the "network connection has timed out". I have searched for help for this, which appears to be a common issue, and all the recommended solutions like checking firewall settings have not helped as I am still unable to sign in. My internet connection is fine, and I am able to access the store itself, just not my account.
If anyone could help with this problem I would be very grateful.

Excellent. If you ever want to uninstall that trial Norton, keep in mind that you need a special removal tool from Symantec. Simply uninstalling it via Add/Remove Programs does NOT delete it from your PC. It really is horrible software.

Downloading songs from itunes store on a Windows Vista PC

Hello All I have a problem. I bought a new laptop about 3-4 weeks ago. It has Vista installed on it. I didnt have any problem installing or using itunes. My problem is i cant download songs that i have bought from the itunes store. I keep getting a "network Connection Timed Out" Error. I have a good internet connection and everything is good. I have installed the newest version of the itunes software and i still get the same error. Any help would be greatly appreciated!!!
Thanks
Skeletor
Toshiba Other OS Windows Vista

This forum is for issues dealing with compatbility between Macs and Windows based computers. You should post your question in the iTunes for Windows discussions:
http://discussions.apple.com/category.jspa?categoryID=150

Problem accessing iTunes store

Weird. Starting this week, I can only access the iTunes store in the mornings (before I go to work). If I try in the evenings I get the message 'Network Connection timed out - try again later'. No matter how often you try rebooting & reloading you get the same message. I've been using the store for years without a problem. No new software has been installed. I have reinstalled itunes & Quicktime to try and overcome the problem. I can access on my work computer without a problem. What's happening????
Dell Dimension 4600 Windows XP Pro

If it works sometimes and not others with no changes being made on your end, either to your computer or your Internet connection, then I'd suspect a problem with your ISP. You may want to talk to them about the problem.

Problems with iTunes Cover Flow and Windows Vista

I just recently upgraded my computer to Windows Vista Home Premium (32-Bit). I preformed a clean install and every program I have tried so far (Battlefield 2, Battlefield 2142, Age of Empires 3, Halo: Combat Evolved, Microsoft Office XP, etc.) have worked fine, however, iTunes is having some problems (7.4.1.2). First, cover flow does not work right. It can get it to run, but it is super slow. It ran very smoothly on Windows XP, now on Vista it skips every over album cover and is very choppy. It seems like it is running at 3 FPS. Also, none of my videos will play in Quictime or iTunes. The strange thing is I can play the same videos in VLC and GOM and they work great. I just went to nVidia's web site and installed the latest drivers and my games runs fine so I don't think it is a driver issue but I am not sure.
Any advice I would appreciate,
Thanks
Message was edited by: Full-Throttle

Full-Throttle wrote:
I just recently upgraded my computer to Windows Vista Home Premium (32-Bit). I preformed a clean install and every program I have tried so far (Battlefield 2, Battlefield 2142, Age of Empires 3, Halo: Combat Evolved, Microsoft Office XP, etc.) have worked fine, however, iTunes is having some problems (7.4.1.2). First, cover flow does not work right. It can get it to run, but it is super slow. It ran very smoothly on Windows XP, now on Vista it skips every over album cover and is very choppy. It seems like it is running at 3 FPS. Also, none of my videos will play in Quictime or iTunes. The strange thing is I can play the same videos in VLC and GOM and they work great. I just went to nVidia's web site and installed the latest drivers and my games runs fine so I don't think it is a driver issue but I am not sure.
Well - you're not alone. I've got a very high-end video card (nVidia 8600 GTS OC), and am running Windows Vista Ultimate. Every aspect of 3D acceleration works great with my machine (World of Warcraft, Battlefield 2142, Half Life 2, Counterstrike: Source, etc.), except iTunes/Quicktime. I pretty much have the same issues: videos (all - .mov, .mp4) play absolutely horribly in both applications, and cover flow is slow/choppy at best. I think it's an iTunes/Vista issue that Apple has yet to touch, so I'm just waiting for January (I'll buy my first mac, a macbook pro, then), because for the first time in my life, I'll have an installation of iTunes that functions properly. I love iTunes. Just not on Windows machines. It leaves something to be desired.
Message was edited by: william.garrison

Problems accessing iTunes store with Mac OSX 10.4.11

I am trying to access the iTunes store using Mac OSX 10.4.11 but it tells me to download the new version of iTunes. When I try to do that it says that the new version of iTunes is not supported by 10.4.11. What am I doing wrong? Do I actually need to buy the upgrade from 10.4.11 in order to buy stuff from iTunes again.
Thanks

Try using iTunes 9.2.1.
(58566)

TS1363 I can access iTunes store with this Windows based laptop.However.my iTouch could not access iTunes store.I tried various options to resolve the problemThe last one was to reformat the ITouch software.When I try to reinstall the iTouch software it w

Hi! I cannot reinstall software on my Apple iTouch.I get the message...The "iPod" could not be restored.An unknown error occurred (1).
Can you help/advise?
The reason I went thru this process was the iTouch could not access the iTunes store.
Awaiting your reply.
Kind regards,
Matheo

Hi there Matheoconnolly,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
-Griff W.

HT3204 Problems accessing itunes store

Today I downloaded the latest version of itunes, 11.0.4. I now cannot access the itunes store. My internet is working, so I do not think it has anything to do with the network connectivity. Has anyone got any suggestions?

Hello Tired Mummy,
I would recommend taking a look through the following article for further information and potential resolutions.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

Problems accessing iTunes Store on a Windows Vista PC

Similar Messages

Maybe you are looking for