Problems Accessing iTunes Store

Hi,
This is the second Friday in a row that I've had problems accessing the iTunes store to rent or buy movies from my aTV.
I can browse and view movie details OK but when I click OK to rent or buy a movie I get the twirling "in progress" thingy with the message "Accessing iTunes Store" but it never gets any further.
Is anybody else having problems?

Same problem for me, and it didn't happen until I updated to iTunes 8. I've had tons of problems since then, I hope Apple does something about it, they must be aware of the issues, and they're being very slow to resolve it.
I'm getting the forever "Accessing iTunes Store" message with the spinning thing. Nothing ever happens. I have rebooted, but I agree with the comment that it's a very frustrating way to buy or rent a movie.

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Problems accessing itunes store from itunes

I have a new Hewlett Packard laptop which runs on Vista. I can load itunes but when I try to access itunes store from itunes I get the following error message:
itunes cannot connect to the itunes store, make sure your network connection is active and try again. There are no problems with my network connection, can any one advise?
Many thanks.

Just run the network diagnostics and got this result.
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv2000 (RY395EA#ABU)
iTunes 7.3.2.6
Current user is not an administrator.
Network Adapter Information
Adapter Name: {3C041088-24CC-4479-B125-2CD62BD51FC1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {83B81DF1-7E46-41D7-80B0-31BC4AC8814D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 25 11:48:50 2007
Lease Expires: Sun Aug 26 11:48:50 2007
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {5EA6FE6E-AB37-4640-A3BB-5C0FB94C0B34}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Problem accessing iTunes store

Weird. Starting this week, I can only access the iTunes store in the mornings (before I go to work). If I try in the evenings I get the message 'Network Connection timed out - try again later'. No matter how often you try rebooting & reloading you get the same message. I've been using the store for years without a problem. No new software has been installed. I have reinstalled itunes & Quicktime to try and overcome the problem. I can access on my work computer without a problem. What's happening????
Dell Dimension 4600 Windows XP Pro

If it works sometimes and not others with no changes being made on your end, either to your computer or your Internet connection, then I'd suspect a problem with your ISP. You may want to talk to them about the problem.

Problems accessing iTunes store with Mac OSX 10.4.11

I am trying to access the iTunes store using Mac OSX 10.4.11 but it tells me to download the new version of iTunes. When I try to do that it says that the new version of iTunes is not supported by 10.4.11. What am I doing wrong? Do I actually need to buy the upgrade from 10.4.11 in order to buy stuff from iTunes again.
Thanks

Try using iTunes 9.2.1.
(58566)

HT3204 Problems accessing itunes store

Today I downloaded the latest version of itunes, 11.0.4. I now cannot access the itunes store. My internet is working, so I do not think it has anything to do with the network connectivity. Has anyone got any suggestions?

Hello Tired Mummy,
I would recommend taking a look through the following article for further information and potential resolutions.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

Problems accessing iTunes Store on a Windows Vista PC

I'm connected to the internet on my PC and I can get to any website I want to. I just downloaded the latest version of iTunes through Firefox. But every time I try to connect to the iTunes Store within the application I continue to get a message iTunes could not connect to the iTunes Store. The netwokr connection timed out. Make sure your network settings are correct and your network connection is active, then try again. I do not have the Windows Firewall turned on and I'm using Webroot for virus protection and I have turned off it's firewall but it as not changed anything for me.

This forum is for issues dealing with compatbility between Macs and Windows based computers. You should post your question in the iTunes for Windows discussions:
http://discussions.apple.com/category.jspa?categoryID=150

Re: Itunes 10.3 for windows I had problems whereas when I searched for a song I kept getting message "Accessing Itunes Store" when I was already in it I uninstalled and reinstalled latest version Still having problems

I had following problem: When I tried to search for a song in the Itunes Store I kept getting message "Accessing Itunes Store" (even though it appeared I was already in the store) Everytime I typed a character in the Search box the Accessing Itunes Store message would pop up
I was told to uninstall Itunes and Quick time programs and reinstall latest versions, which I have done and now have Itunes 10.3
I still got same messages so I tried a few things and when I went to my itunes account profile I got message "Requested Resouce not found"
Don't know where to go from this point. HELP

I have the same issue. I took it the genius bar and called talked to tier 2 phone support. They have standard thing where you uninstall all apple software in a certain order and then reinstall 64bit itunes. That did nothing (tried it 4 times).
I've gotten two clues so far.
One is that at the store if I plug someone else's iphone 4 in then itunes acts the same way. So it is not the phone. Two is tier 2 phone support told me to try syncing it with a fresh user account (an admin one). I did that and itunes was just fine, it did not freeze.
So there appears to be some conflict with the software, music files, whatever that is on my current user account (also an admin account). I ran virus and malware detectors and found nothing. Now I'm going to try putting my music, movies, apps, etc in the new user account and see if the phone will sync then.
I know its not much but thats where I'm at. I hope it helps.

Just wondering if anyone has a problem with accessing iTunes store. have iTunes installed but can't bring up the store home page?

Just wondering if anyone has a problem with accessing iTunes store. have iTunes installed but can't bring up the store home page?

i have the same problem! Safari won't work either. Can anyone help please? I have completely restored my computer trying to fix this and it still won't work! I have a 2 month old alienware laptop running windows 7

I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?

I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?

See this one
https://discussions.apple.com/thread/3742260?start=0&tstart=0

Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

Hi Doomtrooper,
When you updated your iPhone 4S and iPad3 to iOS6, what exactly do you mean when you can't access the iTunes store? Have you checked your connection to the network?
Please be a little more specific

"Accessing iTunes Store" box pops up every time I click on something new on itunes

When I open itunes it automatically tries to connect to the itunes store but the "connecting to itunes store" status bar keeps popping up even after it has connected. I'm unable to navigate the itunes store without this status bar popping up. I've updated to the latest version of itunes (currently version 10.3.1 for mac) and the same problem occurs.
I haven't had any luck with the itunes store after uninstalling and reinstalling the software. I've also tried to "deauthorize this computer" and then "authorize this computer" to try and fix the glitch- but everytime I try and sign into my account I get this message: "This Apple ID has not yet been used with the iTunes Store". It then takes me to another screen to review my account. But when I'm brought to the new screen my session times out and I can't review anything.
I'm going around and around in circles and it's becoming very frustrating. Does anyone have any other possible solutions???
I'll give a step by step breakdown of what's happening..
I open the itunes store.
Accessing itunes progress bar at the top of the window loads the itunes
store and after it loads there is still a top window that says
'accesing itunes store' with a 'stop' button option which stays open
for aprox. 1 minute after page is loaded.
I sign in with my account and password.
A dialouge box appears that says, "This Apple ID has not yet been used
with the itunes store. Please review your account information.
cancel or review option boxes.
I click review.
Accessing itunes store progress bar appears in the upper part of the
window as well as in a seperate window box like before and this box
stays open after page has loaded like before.
The window box goes away and the window says, "Welcome to the itunes
store; To begin creating your apple id click continue".
I click continue.
A new window appears and says, "your session has timed out. Try
again". option to click a box marked 'done'.
...And this takes me back to square one.

Did you ever resolve the question?
I have exactly the same complaint and your question has 338 views - which leads me to believe our question is not unique.

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....

Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.

HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

ITunes stuck on "Accessing iTunes Store"

I posted in reply to a thread of complaints about this on the "iTunes for Mac" side but realized my error only afterwards and so am posting this here instead/as well; apologies for repetition, I have no idea what forum etiquette here is.
I'm running Windows 7, downloaded the latest version of iTunes available on the website. Whenever I try to open iTunes I get a dialogue box that says "Accessing iTunes Store" and a loading bar that just goes on and on indefinitely (I let it go on for an hour as an experiment). I can click nowhere else on the iTunes program except the "Stop" button on the dialogue box but then it just says "Canceling..." and goes on doing that indefinitely until I force-quit. I cannot access any part of the iTunes menu while it is unsuccessfully attempting to access the iTunes Store. I've tried to open the program with "Run as Administrator" with the exact same result of teeth-gnashing failure. The program is therefore completely non-functional and while I can still charge my old iPod, I cannot use iTunes to access any of the content ... which is unfortunate because the iPod itself is bugging out in an unrelated series of problems and probably needs a software update or a lobotomy or something. I've attempted to uninstall and reinstall iTunes a couple of times now with the latest version, with no success there either. I'm not new to this program - I've had my old iPod Nano for years and have used iTunes steadily, if begrudgingly, since about 2007 without serious problems, have used the Store, etc.. This new "Accessing iTunes Store" is a recent development and it is crippling my ability to use the program or the hardware. Oh, and yes, it's the same result with the iPod is physically plugged in to the computer or not.
So how can I go about fixing this? Any help could be appreciated before my faithful-if-slightly-dumbfounded iPod takes a one-way trip to the electronics recycling facility and another company gets to have my money.

after trying everything I could find for 2 days, including turning on and off my firewall, my anti-virus program, resetting the winsock, authorize, deauthorize, and on and on I FINALLY saw one post by a guy that uninstalled Real Player and it fixed his problem. That was a new suggestion, so I tried it and guess what? IT WORKED. Thank GOD!!! This is a brand new computer so I was really frustrated. I am running Windows 7 64 bit. Hope the Real Player suggestion helps some other people.

Can no longer access Itunes store

Sudeenly yesterday I cant access the Itunes store.
When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
Please help
Copy of diagnostics::
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ3430AN
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001DAA5C0A83BAE0
Current user is not an administrator.
The current local date and time is 2012-04-01 17:28:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.20.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Sat Mar 31 21:16:05 2012
Lease Expires: Tue Mar 29 21:16:05 2022
DNS Servers: 192.168.20.1
Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
Description: Hamachi Network Interface
IP Address: 5.42.111.41
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Sat Mar 31 21:18:07 2012
Lease Expires: Sun Mar 31 21:18:07 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-30 19:32:59.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Problems Accessing iTunes Store

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