Problems after downloading the new firmwa

I was having battery and Earphone jack problems and was told to download the latest firmware for my zen micro. Now all my files are gone (I know thery are suppose to be) but Windows media player that it said to use will not recognize the player. And the Creative media source that I had been using doesnt recognize it either. What should I do?

From previous experience, i found that if you update the firmware, you may have to update the creative software on your PC. I seem to remember an older version of Mediasource not recognising zens with newer firmware.

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