Problems After Updating Airport Extreme Software & Firmware

Lost wireless connection to my printer while attempting printing from either desktop or laptop & when I tried to re-establish/update the wireless settings, I received message that new versions of software & firmware were available for my Airport Extreme. After I downloaded & installed both of these, I could no longer connect at all to the Airport Extreme. When I used the Airport Assistant to try to solve problems, it said airport was out of range. Also only got flashing amber light on Airport Extreme no matter how many times I tried to reset it and DSL modem (went through complete re-connect/re-install of both Airport Extreme and DSL modem hardware). I switched to an extra Airport Express I have and now everything is backing working again. Any known problems with either the latest Airport Extreme software (Airport Utility 5.3.2) or firmware (version 7.3.2 I think)?

Firstly, on the Mac you use to configure the AEB, Repair Permissions - /Applications/Utilities/Disk Utility.app. Start Disk Utility, select your HD and click on Repair Permissions. When finished, quit Disk Utility and then restart your computer.
I see you are using 10.4.11, so the steps in Part B may be a little different (this is for 10.5.x).
Use this procedure to setup your network again:
A. Setup the 'Main' Base Station
1. Do a factory reset of your AEB (main), then turnoff the DSL Modem and the AEB (main) - leave off for at least 5 minutes to allow servers to reset.
2. Check that ethernet cables are connected properly:
- DSL Modem > AEB (main) WAN port;
- AEB (main) ethernet port > Mac computer running OS X 10.5.x.
3. Power-on DSL Modem and wait for it to initialise.
4. Power-on the AEB (main) and start your Mac computer.
5. Open AirPort Utility and select the AEB (main) in the LH pane. Click 'Continue' and give the AEB (main) a name and an admin password (twice). Click 'Continue'.
6. Select 'I don't have a wireless network and I want to create one', click Continue.
7. Give your network a name, select WPA/WPA2 Personal and insert the wireless network password (twice) - use 13 alpha/numeric characters for password. Tick 'Remember this password in my keychain'. Click 'Continue'.
8. Select 'I connect to the Internet with a DSL or cable modem using DHCP'. Click 'Continue'.
9. Click 'Update' and wait for the AEB (main) to restart.
10. Disconnect the ethernet cable between your Mac and the AEB (main).
B. Setup Client computer
1. Open System Preferences/Network/AirPort.
2. Against 'Network Name:' select your network (the name you gave it at A7).
3. Click 'Advanced' and select TCP/IP. Against 'Configure IPv4:' select 'Using DHCP', then click 'OK'.
4. Click 'Apply' and exit System Preferences.

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Should I return it or wait for new firmware? Has anyone else had this problem after updating to 1.1?

Disconnect iPod and close iTunes.
Firmware files are in "Documents and Settings\username\Application Data\Apple Computer\iTunes\iPod Software Updates" folder.
You should still have the 1.0.2 files named "iPod_19.1.0.2.ipsw" and "iPod_19.1.0.2.ipsw.signature" in there if have you upgraded from 1.0.1 version.
Remove 1.1 files from the folder so that only those to files are in there.
Disconnect from network (I switched off my wlan) so that iTunes can't download the new version. Connect your iPod and do Restore, iTunes will now use the old firmware files because it can't connect to the internet.
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Problems after installing Airport Extreme Update 2008-001

ever since I installed the Airport Extreme update 2008-001 my internet connection has been dropping and it's so frustrating. I normally wait and don't install updates immediately after they are released. I installed this one and now my internet connection keeps dropping.
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Same scenario here, though I'm running 10.4.9. on a Mac Pro. I've tried every known fix, but Safari still stalls every few minutes - taking upwards of a minute to continue loading whatever page I was browsing to.
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Airport problems after update Airport Extreeme 2008-004 V.1

Since when i have installed the update Airport Extreeme 2008-004 V.1 my Airport card is giving me problems. The network seams to go down and if i reset the Airport it restart working for a certain time. I have noted that the problem apears most of the times when Time Machine starts the backup on the Capsule (but this is not 100% sure).
I am quite sure the problem is the update because i never had this before.
This is the log..
03/11/08 17:10:31 kernel AirPort: Link Down on en1
03/11/08 17:10:31 configd[14] AppleTalk shutdown
03/11/08 17:10:31 kernel vmnet: bridge-en1: interface en is going DOWN
03/11/08 17:10:31 kernel vmnet: bridge-en1: interface en is going DOWN
03/11/08 17:10:31 configd[14] AppleTalk shutdown complete
03/11/08 17:10:32 mDNSResponder[16] ERROR: mDNSPlatformTCPConnect - connect failed: socket 47: Error 50 Network is down
03/11/08 17:10:32 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/4 to 224.0.0.251:5353 skt 7 error -1 errno 50 (Network is down) 4096459555
03/11/08 17:10:32 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 4096459555
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/4 to 224.0.0.251:5353 skt 7 error -1 errno 50 (Network is down) 4096459798
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 4096459798
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/4 to 224.0.0.251:5353 skt 7 error -1 errno 50 (Network is down) 4096460048
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 4096460048
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/4 to 224.0.0.251:5353 skt 7 error -1 errno 50 (Network is down) 4096460298
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 4096460298
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/4 to 224.0.0.251:5353 skt 7 error -1 errno 50 (Network is down) 4096460549
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 4096460549
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/4 to 224.0.0.251:5353 skt 7 error -1 errno 50 (Network is down) 4096460649
03/11/08 17:10:33 mDNSResponder[16] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00823000 en1/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 4096460649
03/11/08 17:10:35 kernel en1: 802.11d country code set to 'IT'.
03/11/08 17:10:35 kernel en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 5 6 7 8 9 10 11 12 13 1 2 3 4 5 6 7 8 9 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 40 48 56 64 104 112 120 128 136 36 44 52 60 100
03/11/08 17:10:35 kernel vmnet: VMNetDisconnect called for port 0x560bc00
03/11/08 17:10:35 kernel vmnet: bridge-en1: filter detached
03/11/08 17:10:35 kernel vmnet: bridge-en1: down
03/11/08 17:10:35 kernel vmnet: bridge-en1: detached
03/11/08 17:10:35 kernel vmnet: Freeing hub at 0x4516800.
03/11/08 17:10:38 kernel Auth timed out
03/11/08 17:10:38 airportd[776] Error: Apple80211Associate() failed -6
03/11/08 17:10:38 airportd[776] Could not find any preferred networks; trying broadcast requests..
03/11/08 17:10:42 ntpd[27] sendto(17.72.255.11) (fd=27): Can't assign requested address
03/11/08 17:10:43 kernel MAC AUTH succeeded
03/11/08 17:10:43 configd[14] AppleTalk startup
03/11/08 17:10:43 kernel AirPort: Link Up on en1
03/11/08 17:10:43 kernel vmnet: VNetUserIf_Create: created userIf at 0x8a8e000.
03/11/08 17:10:43 kernel vmnet: VMNetConnect: returning port 0x8a8e000
03/11/08 17:10:43 kernel vmnet: Hub 0 does not exist, allocating memory.
03/11/08 17:10:43 kernel vmnet: Allocated hub 0x58b7000 for hubNum 0.
03/11/08 17:10:43 kernel vmnet: VMNETSOBINDTOHUB: port: paddr 00:50:56:e7:76:aa
03/11/08 17:10:43 kernel vmnet: Hub 0
03/11/08 17:10:43 kernel vmnet: Port 0
03/11/08 17:10:43 kernel vmnet: bridge-en1: got dev 0x47e2604
03/11/08 17:10:43 kernel vmnet: bridge-en1: wireless interface detected.
03/11/08 17:10:43 kernel vmnet: bridge-en1: up
03/11/08 17:10:43 kernel vmnet: bridge-en1: attached
03/11/08 17:10:43 kernel vmnet: VNetUserIfFree: freeing userIf at 0x8a8e000.
03/11/08 17:10:48 com.apple.launchd[1] (org.samba.nmbd) Throttling respawn: Will start in 3 seconds
03/11/08 17:10:48 configd[14] AppleTalk startup complete
03/11/08 17:11:00 kernel AFP_VFS afpfs_DoReconnect: Logging in with uam 10 /Volumes/Disco Time Capsule
03/11/08 17:11:00 kernel AFP_VFS afpfs_DoReconnect: Restoring session /Volumes/Disco Time Capsule
03/11/08 17:13:55 ntpd[27] time reset +1.161678 s
03/11/08 17:16:48 /usr/sbin/ocspd[796] starting
03/11/08 17:24:54 kernel AFP_VFS afpfs_DoReconnect: doing reconnect on /Volumes/Disco Time Capsule
Do you know how to remove the update ?
Thanks
M.

Did you disconnect all devices from your computer when troubleshooting? Did you restart your computer?
If yes to the above, you may wish to try the repair disk option. Run +repair disk+ from your software install DVD.
"How to get support from Apple ?"
By calling Apple Tech Support.
CLICK---> International Support Phone #s to find the Italia number.
If you have AppleCare and/or your computer is still under its one year warranty, the call is free. If you are out of warranty, you will be charged for tech support.
Please be advised that these are _*user to user*_ forums.
"This is software bug !"
Then notify Apple by completing CLICK---> Product Feedback
The only way I know of removing AE update is to do an Archive & Install. Then use Software Update to upgrade your OS and software. Stop at the AE upgrade you do not want.
http://docs.info.apple.com/article.html?artnum=301270 Scroll down to "Archive and Install”
IMPORTANT: Make sure you select "preserve user preferences and data" when you performed the A&I?

Wifi problems after update airport configuration

Hello, i have a question about my wifi. After i installed airport configuration 6.1 my computer said there is no wifi hardware installed. Does anybody knows how to fix this?
Or to get back to 6.0 ?

Thank you.
The problem is that I used to have a wifi network that let me go on the internet from my iPad, iPhone and laptop. Two days ago, it disappeared: no access to the internet via wifi from anywhere but my desktop. The old wifi network isn't listed anywhere, on my desktop or other devices that detect wifi.
I access the internet via ethernet from my desktop, via virgin media.
What I want to do is get a home network up and running again. Originally, it was all automatic - I didn't have to know anything to get it working. Then I followed some nifty spec on the forum to slightly alter the address of the device, and my other devices, so that I could use my computer's wifi from my Kindle. For the next 9 months, no problems. Then I casually updated the airport utility and poof, the wifi network vanished. And I don't know how to get a DHCP ID or anything else, because I didn't have to do it originally. I just plugged in my computer and did what I was told to.
This sounds so pathetic. I'm sorry. Is there some way I can just start all over again?

How do you upload firmware to Airport extreme with the following message: This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Use AirPort Utility 5.6 to update this base station. I'm using airport utility 6.0

The airport extreme at my parent's house has not had its firmware update in some time and it keeps dropping the internet connection and needing to be reset.
I went to update firmware and opened up airport utilities (I'm running airport 6.0 on Mountain Lion, 10.7.4). Everytime I open the airport utility I get the following message: "
This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Use AirPort Utility 5.6 to update this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
I've followed the link and tried to update firmwares but none are available and the print says that airport utility will look to see if firmware are available and load them as necessary when prompted by user.
One link said the only way to solve this problem is open up Airport Utility 5.6. I tried to do this, but 5.6 is not supported on Mountain Lion and couldn't be opened up.
I'm getting the exact same message on my other computer, a Mac Air.
So basically, can't download new firmware and am stuck with a ****** airport extreme that needs to keep being reset, a factory reset, in order to use the internet, but then continues to give me the same message.
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See this article for instructions on how to install AirPort Utility 5.6 for Lion on Mountain Lion:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html

Intermittent conntectivity after installing AirPort Extreme Update 2007-1

Software Update updated Airport Extreme Update 2007-1 and Security Update 2007-1 on 1/28/07. Since then I have had intermittent connectivity with my AirPort card. Other Macs in my house that have not run this update are working just fine.
I have deleted all entries in the Network control panel and re-entered (I'm using WPA-Personal) and still I get a few minutes of connectivity (very good signal strength, too) and I get dropped completely. The Airport card shows a 169.x.x.x IP address which means I'm out of luck.
If I delete and re-enter the information in the Network control panel for my AirPort card and restart, I'm fine for a few minutes.
This was not happening prior to the AirPort Extreme Update 2007-001
Is there a way to uninstall these updates so I can troubleshoot? Or does anyone have any other advice?
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JJJ

I'm having exactly the same problem, I tried the fix of switching my WPA to WPA2-Personal and still about ever 15 minutes or so I have no more connection to the network or internet even though my status meter still shows me as connected to my access point. This is becomming quite frustrating because the only fix I've found so far is to reboot the machine, then I get maybe another 15 minutes or so until I loose connectivity and have to reboot again.
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Airport Problems after update and trouble shooting

Hi There,
I have an Intel iMac and after updating airport i've been having problems with it. I'll be using the internet and all of a sudden it will just disconnect and cannot detect any network connections. Now, i've seen the other posting already about fixing this problem, and I have done what it says to fix the problem by moving the system configuration folder and the com.apple.systempreferences.plist file. After I do this, it works for a few hours but then i have the same problem again. The folder and the file is recreating and i have to follow the same steps and move them again, but then every few hours it keeps getting recreating. Is there something that i can do so i'm not constantly moving the files around and having to re-setup my network. Is there a way to reset Airport to the way it was before i installed the update?
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"Is there a way to reset Airport to the way it was before i installed the update?"
Of course you can erase your hard drive and reinstall up to 10.4.7, and not go any higher. The problem is the 10.4.8 update, or some part of it. The many other updates recently posted for different apps are not part of the cause, so those updates can be installed.
"Is there something that i can do so i'm not constantly moving the files around and having to re-setup my network."
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If you forget to turn off AirPort before sleep, restart, or shutdown, then those files will again be corrupted and you'll have to go through the process all over again. I ran through it about 50 times, changing this and that, and that's all I could come up with.
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after installing airport extreme card into g4 ibook 1.07ghz 512 ram it will only boot to open firmware, any ideas why? please help!

Hi David,
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Tried resetting the PMU for PB/iB?
http://docs.info.apple.com/article.html?artnum=14449

I use reliance dongle to browse internet on mountain lion, at first it gave me problems but after updating the reliance software it worked fine. Now i have upgraded my osx to mavericks. The reliance software gets installed but dosent open giving some er

i used reliance dongle to browse internet on mountain lion, at first it gave me problems but after updating the reliance software it worked fine. Now i have upgraded my osx to mavericks. The reliance software gets installed but dosent open giving some error, Now i cannot use the internet !!! and itz the latest version of reliance software,,, plz help me !!!

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2. As the reliance software is not supported my mavericks it wont open, but dont worry.
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Problem after update software 5700xm

I'm facing some problem after updating my 5700xm from v3.27 to v 03.83.1 22-06-07.
1. when opening the music player when the open progress is appear it came out so long untill i have to switch it off and on it again then when i open the music player it goes OK.
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Hello EveryBody
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Why can't I download this update AirPort Base Station Firmware Update 7.6.4

I have version 6.3.1 for an Airport Extreme and I was not able to download this update AirPort Base Station Firmware Update 7.6.4 Why what is the problem ?
Running OS X .7.5 Lion on a Mac Pro 1,1 software update will not find it either.

Hello,
Would you minds sharing what you did to be able to dowload the 7.6.4 firmware update? Greatly appreciated.
Thank you!

My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet.

My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet. I tried to repair connection, tried to reboot modem several times, I even updated my computer. Nothing. All it says is that it does not detect modem. Why?

Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems.

Problems with Bonjour, Airport Extreme and OS 10.4.3

I have a networked, HP Photosmart 8450 printer. The printer was connected to both an iMac 20" and PowerBook G4 15" running OS 10.4.3. Yesterday, I lost the ability to print from the PowerBook. I have identified it as a problem with my Airport Extreme connection.
The iMac can see the printer just fine, and it shows up using Bonjour when I browse printers in the Printer Setup Utility. The PowerBook, however, cannot see the printer - that is, it does not show up in the browser, but only when I use the Airport connection. However, when I connect the printer to the PowerBook via USB, or when I plug a network cable in to the PowerBook, it sees the printer immediately using Bonjour.
It appears, then, the problem is with my Airport Extreme card. Has this issue been identified by anyone else/Apple? Perusing the discussion boards, it seems others have had this problem.
PowerBook G4/iMac Mac OS X (10.4.3)

Thanks for the response, however, my question remains: I'm wondering if anyone else with an Airport Extreme ("b" version) and OS 10.4.9 installed has a problem using Admin Utility 4.1.1 and/or Airport Setup Assistant 4.1.1? Specifically, the problem is, after resetting the Airport Extreme, I was able to set it up using the Setup Assistant (establish the network, set the password), but thereafter, it does not show up in the Admin Utility at all (but the Extreme's lights flash as it is being accessed) and in Setup Assistant, it shows up, but there are "errors" when trying to change settings. It is very odd.
When I was running 10.3.9, I had had no problems setting up/administering my Airport Extreme. Suspecting the Extreme itself, I even had an Apple Genius inspect it at the Apple store, but it was pronounced in working order. I might try to check the Airport card inside the G4 (by trying it in a friend's G4). If this communication problem is not shared by anyone else (ii.e., a software issue), it could be my Airport card.

This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information.

I am trying to update my Airport Extreme. I go into the Airport Utility and this is the message attached I get when clicking on it.
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information." That;s it.
I guess I can hard reset it, but this seems weird. Any advice would be nice.
Thank you.

Dear Bob, I have same problem:
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information."
My MBAir is running OSX 10.9.3 and the AIrPort Extreme I'm trying to use is A1143.
Thanks

Problems After Updating Airport Extreme Software & Firmware

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