Problems after upgrading Adobe Application Manager
After updating to the latest version of Adobe Application Manager, the AAM stopped working and gives me the error message 'Adobe Application Manager is corrupted and must be reinstalled' everytime I run the program. I tried re-installing (with the 6.2 patch) but the end result is always the same. I also tried installing the whole Suite again and then the Application Manager works properly until it automatically updates itself. I have also tried the CS uninstallation tool to no effect.
The system affected is a MacBook running Windows 7 with the Parallels application.
Any ideas to try?
Thanks!
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430
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Upgrading Adobe Application Manager gives error A12E1 - now what?
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msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 TRANSFORMS=en_US.mst INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 /qn
5) Install Acrobat silently using this command
6) Launch any product installed through TCS ( FrameMaker or RoboHelp) and verify that its activated (Help->Deactivate menu should be enabled)
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"Adobe Application Manager quit unexpectedly" when trying to install AfterEffectsCC
Just purchased AfterEffects CC. Already own desktop version of Creative Suite (Photoshop, Illustrator, Fireworks, Flash, Indesign)
When I try to download from online store after purchase :
" Adobe Application Manager quit unexpectedly"
Report:
Process: PDApp [26363]
Path: /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 6.2.112.0 (6.2.112.0)
Code Type: X86 (Native)
Parent Process: launchd [138]
Responsible: PDApp [26363]
User ID: 501
Date/Time: 2014-02-04 16:45:31.824 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 30171B7F-3963-F077-301B-62F87334ABD4
Sleep/Wake UUID: EF16F149-AD29-467E-91A9-8B0DEC079F6B
Crashed Thread: 4 Dispatch queue: NSOperationQueue 0x713720
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
__TEXT 0000000000001000-0000000000040000 [ 252K] r-x/rwx SM=COW /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Application Specific Information:
objc_msgSend() selector name: release
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9a45ff7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a45f16c mach_msg + 68
2 com.apple.CoreFoundation 0x9a4e1f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9a4e1541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9a4e0d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9a4e0bbb CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x976d9e2d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x976d9bb2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x976d998d _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x90ffa5a9 _DPSNextEvent + 1602
10 com.apple.AppKit 0x90ff9ad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x90fec35c -[NSApplication run] + 727
12 com.apple.AppKit 0x90fd51f8 NSApplicationMain + 1165
13 com.adobe.PDApp 0x00007ad4 0x1000 + 27348
14 com.adobe.PDApp 0x00004075 0x1000 + 12405
15 com.adobe.PDApp 0x00003fa4 0x1000 + 12196
Thread 1:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a465992 kevent64 + 10
1 libdispatch.dylib 0x93f938bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x93f93556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 4 Crashed:: Dispatch queue: NSOperationQueue 0x713720
0 libobjc.A.dylib 0x92f1b4ab objc_msgSend + 27
1 libobjc.A.dylib 0x92f1d497 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 527
2 com.apple.CoreFoundation 0x9a4a5cdf _CFAutoreleasePoolPop + 47
3 com.apple.Foundation 0x9369ac1f -[NSAutoreleasePool release] + 125
4 CCMNative.dylib 0x102677cc HttpCommunicator::getCookies() + 716
5 CCMNative.dylib 0x10267986 HttpCommunicator::sendRequest(std::string, NSString*, bool, bool, NSMutableArray*, bool) + 408
6 CCMNative.dylib 0x10269271 HttpCommunicator::getRemoteFileSize(unsigned long long&) + 485
7 CCMNative.dylib 0x1024e301 DownloadGlobalData::retrieveRemoteFileSize() + 471
8 CCMNative.dylib 0x10258757 FileDownloadManager::getFileSize(unsigned long long&, bool&) + 51
9 CCMNative.dylib 0x1025fc1d DLEFileDownloadHandle::getFileSize(unsigned long long&, bool&) + 39
10 CCMNative.dylib 0x100b4baa ProductSession::prepareNewDownload(std::string&, bool) + 1276
11 CCMNative.dylib 0x100b5422 ProductSession::isDownloadWorkCompleted(std::string&) + 54
12 CCMNative.dylib 0x100bbe65 ProductSession::shouldDownloadAAM(OSXMLParser*) + 731
13 CCMNative.dylib 0x100bc9f5 ProductSession::processAction(OSXMLParser*) + 417
14 CCMNative.dylib 0x100a8cd8 PerformSessionJob(MessageObject const&) + 432
15 CCMNative.dylib 0x10087c9c Applet::executeMethodWithMessage(MessageObject&) + 228
16 CCMNative.dylib 0x1009f18a processMessage + 184
17 com.adobe.PDApp 0x00010c7e 0x1000 + 64638
18 com.adobe.PDApp 0x0000439b 0x1000 + 13211
19 com.adobe.PDApp 0x0000e339 0x1000 + 54073
20 com.apple.CoreFoundation 0x9a4a6f5d __invoking___ + 29
21 com.apple.CoreFoundation 0x9a4a6e2b -[NSInvocation invoke] + 315
22 com.apple.Foundation 0x93737197 -[NSInvocationOperation main] + 217
23 com.apple.Foundation 0x93681fec -[__NSOperationInternal _start:] + 702
24 com.apple.Foundation 0x93681d21 -[NSOperation start] + 71
25 com.apple.Foundation 0x93681c48 __NSOQSchedule_f + 50
26 libdispatch.dylib 0x93f95e21 _dispatch_async_redirect_invoke + 158
27 libdispatch.dylib 0x93f913a6 _dispatch_client_callout + 50
28 libdispatch.dylib 0x93f93467 _dispatch_root_queue_drain + 257
29 libdispatch.dylib 0x93f94732 _dispatch_worker_thread2 + 39
30 libsystem_pthread.dylib 0x9c07fdab _pthread_wqthread + 336
31 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib 0x9a4647ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9c080d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9c082bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09b5304f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x098e462f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09b5313e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09b531a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09b532c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9a4647ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9c080d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9c082bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09b5304f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x098e462f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09b5313e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09b531a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09b532c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9a4647ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9c080d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9c082bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09b5304f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x098e462f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09b5313e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09b531a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09b532c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9a4647ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9c080d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9c082bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09b5304f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x098e462f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09b5313e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09b531a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09b532c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9a4647ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9c080d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9c081042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x09b53017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x09b6c20e APXGetHostAPI + 2736590
5 com.adobe.ape.engine 0x09b5313e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09b531a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09b532c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9a4647ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9c080d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9c081042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x09b53017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x09ce10c8 APXGetHostAPI + 4264072
5 com.adobe.ape.engine 0x09b5313e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09b531a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09b532c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 14:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 15:
0 libsystem_kernel.dylib 0x9a465046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9c07fdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9c083cce start_wqthread + 30
Thread 16:
0 libsystem_kernel.dylib 0x9a45ff7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a45f16c mach_msg + 68
2 com.apple.CoreFoundation 0x9a4e1f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9a4e1541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9a4e0d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9a4e0bbb CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x911a3f18 _NSEventThread + 283
7 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 17:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9a45ff7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a45f16c mach_msg + 68
2 com.apple.CoreFoundation 0x9a4e1f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9a4e1541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9a4e0d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9a4e0bbb CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x936e70b5 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x936e6f2e -[NSThread main] + 45
8 com.apple.Foundation 0x936e6e86 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x9c07e5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x9c07e485 _pthread_start + 130
11 libsystem_pthread.dylib 0x9c083cf2 thread_start + 34
Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x045aede0 ebx: 0x9369abb0 ecx: 0x92f37167 edx: 0x039a7000
edi: 0x00000000 esi: 0x03935000 ebp: 0xb0196358 esp: 0xb0196104
ss: 0x00000023 efl: 0x00010202 eip: 0x92f1b4ab cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1000 - 0x3ffe3 +com.adobe.PDApp (6.2.112.0 - 6.2.112.0) <8D7B660F-E376-56A8-08E3-C808F17872F6> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
0x48000 - 0x4fffb +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <B711CAA7-29D6-D5CF-CE1B-A611896C8D87> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x570000 - 0x5c4fe7 +com.adobe.ape (3.3.8.19346 - 3.3.8.19346) <0B80F7A7-EC10-A7C7-5E6E-787953553C55> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x3500000 - 0x357dffa com.apple.xquery (1.3.1 - 30) <A9C347CC-0C9F-395F-BB32-1EE803C28FDC> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x35a3000 - 0x35aeffa com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x3796000 - 0x37bbff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x4100000 - 0x41f6ff3 +AdobePIM.dylib (6.2.112.0 [BuildVersion: 1.0; BuildDate: Tue Jul 31 2012 13:15:01 ] - 6.2.112.0 [BuildVersion: 1.0; BuildDate: Tue Jul 31 2012 13:15:01 ]) <7E9D9196-2A82-C25B-1DDF-4312E706A4BA> /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib
0x44d4000 - 0x44d8ffd com.apple.audio.AppleHDAHALPlugIn (2.5.3 - 2.5.3fc1) <DAF7D11D-7AC8-38EA-AE89-903A9C59E1BB> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0x989b000 - 0xa7e3fcb +com.adobe.ape.engine (3.3.8.19346 - 3.3.8.19346) <FB642021-E854-27B0-9C15-E3567B4F56B9> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Cont ents/MacOS/adbeapeengine
0xb0d3000 - 0xb183fff ColorSyncDeprecated.dylib (426) <F54DBFF3-3165-3D15-8AE4-37B603502A5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xbc5b000 - 0xbc69fff libSimplifiedChineseConverter.dylib (61) <6E42E198-9C8D-3F0F-9660-6D9975C2461E> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0xe2e1000 - 0xe2f3ffd libTraditionalChineseConverter.dylib (61) <EFC81138-0455-321B-A93A-F4E9C4A3EB31> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
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0x9bbf4000 - 0x9bc36fff libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9bc4b000 - 0x9bd37ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x9bd38000 - 0x9bd3cff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x9bd60000 - 0x9bd64fff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x9bd65000 - 0x9bd84ff9 com.apple.framework.Apple80211 (9.0 - 900.47) <68E399FF-AB98-378D-94AC-D0869A72344F> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9bd85000 - 0x9bdb6ff4 com.apple.securityinterface (9.0 - 55047) <0D5ED2B8-C973-3C91-BA45-22501A043263> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9be0d000 - 0x9beddfef libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x9bede000 - 0x9bf49ff9 com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9bf4a000 - 0x9bf4dfff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib
0x9bf4e000 - 0x9bf8bffb libGLImage.dylib (9.0.83) <FA15FEB5-54E4-313B-8E78-A2D2E6C88FE1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x9bf8c000 - 0x9c07cffb libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib
0x9c07d000 - 0x9c084ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x9c090000 - 0x9c095ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x9c096000 - 0x9c135ff7 libCoreStorage.dylib (380) <55467C87-E1A3-3057-B428-9BCEFD39E36D> /usr/lib/libCoreStorage.dylib
0x9c136000 - 0x9c137ffa libsystem_sandbox.dylib (278.10) <F3C9C427-AF9F-3CE0-95FF-DC9ACA0B5760> /usr/lib/system/libsystem_sandbox.dylib
0x9c138000 - 0x9c143fff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0Ellewolff have you tried removing and reinstalling the Creative Cloud Desktop application?
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Need to Prevent Adobe Application Manager for upgrading to Creative Cloud
I have successfully packaged Dreamweaver CS5&CS5.5 via Adobe Application Manager Enterprise Edition v2.1 and after a successfully deployed via SCCM Dreamweaver runs perfect. Unfortunatly upon the first launch of the icon on the desktop of "Adobe Application Manager" it's self upgrading to Creative Cloud. This is a problem. In this enterprise deployment I have updates set to manual and my AdobeUpdaterAdminPrefs.dat is set to the below which should be preventing this to my understanding <?xml version="1.0" encoding="UTF-8"?> <Preferences> <Suppressed>1</Suppressed> </Preferences>
Thank you for getting back to me, currently my work around
is to have the deployment delete the two “Adobe Application Manager.lnk”
icons from both the desktop and the start menu for each OS version. Not
exactly how I would like to have to do it however my
“AdobeUpdaterAdminPrefs.dat” does not seem to block Adobe Application
Manager from updating.
Greg -
Adobe Application Manager Download Error (and other problems)
Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KPKardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. -
Adobe Application Manager CC not working after last update
Last night I avrived home and sat down to work on my website and other side projects after a long day at work. I opened my application manager and it notified me that it had an update. So naturally I agreed and was excited to see the new upgrade. Sadly after a couple hours of trying to figure things out on to why I wasn't able to access my Adobe Muse and Adobe Application manager after the update I had to give up. I was online with tech support about the issue and was given a link to download the application manager yet again (this would have been my 3rd attempt to do so, and the link that was given to me was outdated). After finding out that this was going to take longer than I had hoped asked if the teck support could help me resolve the Muse issue. I was told that I'd be transfered to the Muse support and never was after an hour or so.
I'm now still stuck not being able to use muse (after a couple re-installs) and not able to use my application manager.
Currently when I lunch my application manager my backgound decktop goes black and the application manager pops up and is white with no options to choose and shows nothing. When I try to use Muse it askes me to log in, and then gives me an error message asking me to please try again later....
Can anyone help, has anyone had this issue before??
(running on a 64bit system, windows 8, Adobe CC Member)Hi LantzDesign,
Could you please follow this step and let me know if it helps.
Rename the OOBE Folder to OOBE.old from this location and relaunch Creative Cloud.
C:\Users\(your Username)\AppData\Local\Adobe
Regards,
Abhijit -
I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
Problem in adobe application manager
After installing the Adobe Phtoshop setup, I was installing the Adobe Application Manager.
It shows a problem of server not responding.
what to do?Perhaps an Adobe Sever was down try again see if it works now.
-
I cannot update any apps via Creative Cloud Desktop Application just prior to nor after the April 2015 updated.
I've tried everything listed in support forums, including:
uninstallation
removal of the AAMUpdater and OOBE folders in both the user and system libraries
use of the Creative Cloud Cleaner Tool
enabling the root user and cleaning everything out there and reinstallation from the root account
and reinstallation of both the Application Manager as well as Creative Cloud Desktop...multiple times.
I've also tried out the instructions to uninstall Java and reinstall the latest version of Java. I have looked through every iteration of these issues on several support forums, and tried everything that has supposedly "worked" to get Creative Cloud Desktop back up and running.
I am on Mac OSX Yosemite 10.10.3.
I also can't sign in via the Application Manager, with message that I am not connected to the internet. I can launch the versions of Photoshop CC 2014, Illustrator CC 2014, Lightroom 5, etc., but when I try to sign in to any of those applications, the Adobe Application Manager launches, asking for a sign in, and then won't connect...no matter what. I have tried doing this from the root account with the firewall temporarily disabled as well. I do not have internet connection problems whatsoever, and all other applications, browsers, etc., can reach all aspects of the internet just fine.
The most peculiar thing: I have another Creative Cloud installation on my MacBook Pro with the same version of Yosemite, and everything is loading and working just fine, with all the latest updates. Duplicate installation for my laptop, and yet my iMac with the same installation won't work at all.Thanks for the suggestion.
I've attempted to repair permissions the usual way, as well as through a complete cleanup via Onyx. Still no dice.
Creative Cloud Desktop was working previously, for quite a few months (with the occasional "can't connect" and inability to load the App Update panel, which seems to plague the software constantly anyway...but at least it worked intermittently) well after I installed Yosemite.
This is a more recent issue...just a few days ago...before installing the update, as well as after. -
More Problems with Adobe Application Manager
I just reformatted and upgraded from XP to Windows 7. I am trying to reinstall my Adobe applications, but AAM hangs with the message Waiting to Install... I have more than enough space. I tried rebooting my system. I deleted and reinstalled Adobe Application Manager. Nothing seems to work. How do I fix this problem?
You can launch the Adobe Application Manager (AAM) from the Start Menu on Windows or from the Applications folder on Mac OS X. It will look like this:
Just click on the Install link for the program you want to try. You will see a progress bar for the download and install and then be able to launch the program once it is complete.
Alternatively if you are signed in with your Adobe ID on the Creative Cloud Apps page at https://creative.adobe.com/apps you can click the Try link. AAM will launch, download and install the program. -
Downloading - Adobe Application Manager PROBLEM
I had 2.5gb left on my C: drive (SSD) where Windows 7 64 bit is installed. I told your Adobe Application Manager to install my new Cloud Programs on E:\Adobe Programs. I have installed Photoshop, Acrobat and Dreamweaver. Now, the Adobe Application Manager program keeps telling me I don't have enough space on C: to install.
1. Is it using C: as a Temp area for downloads? If show you need to change that to the drive I am installing too or many people are going to have the same problem.
2. Is this program leaving Temp files undeleted?. I went from having 2.5 Gb to now only having 398Mb.
3. Where in the Temp File Download Area? (I need to clean it up to get my wasted disk space back, as I told it to install on E:)
Thanks,Hi Gregory,
I'm in the same boat : I'm also running Windows 7 on C: residing on an SSD drive with 2-3GB space left, and also got the same message.
1. Is it using C: as a Temp area for downloads?
Apparently, it is. If I remember correctly, the precise message was saying something about "...unable to extract..." or something along that line. Which means the problem is even worse:
First the AAM will use our precious space on C: to download the install archive, THEN it will try to extract it (again on C:) - effectively needing about twice the space of the download (at least temporarily), and only after that (I guess) will it install to the location you gave it (E: in your case).
While I can't prove this, I'm pretty sure this is the way it works (or will work - once you have enough space left on C:)
My current workaround: I use the "regular" download pages for the various CS6 apps (i.e. from the product pages on adobe.com), which in turn will use Adobe Download Assistant (NOT to be confused with AAM) to actually download the installer archives. As opposed to its "younger brother" for the Creative Cloud, this older/simpler assistant actually let's you choose where to download. After the download I can install the products just as usual (as if Creative Cloud didn't even exist), but first choosing "trial mode".
However, they don't really go into the 30 day trial because I register them with my Adobe ID (which "knows" that I got a Creative Cloud membership) and everything's fine.
After re-opening AAM, it even showed me the CS6 apps downloaded via this "workaround" as "installed", so I guess the end result isn't any different than what I would have gotten if actually using the AAM.
(Note: If any Adobe employee reads this I'd be glad about a confirmation that this is indeed the case, though)
2. Is this program leaving Temp files undeleted?. I went from having 2.5 Gb to now only having 398Mb.
Mmmh, might be the case - although I didn't observe this. Did you still have AAM open while checking your disk space? If so, try checking again after closing it. Most programs only clean up after themselves when closing them.
3. Where in the Temp File Download Area? (I need to clean it up to get my wasted disk space back, as I told it to install on E:)
I can't exactly tell you where, but I'd suspect some directory under
c:\users\<Your Username>\Appdata\Local\Adobe
and/or maybe under
c:\users\<Your Username>\Appdata\Local\Temp
Good luck in finding it / cleaning up your C: drive. (And if not, I hope my little trick mentioned above may also help you.)
Regards,
Manuel
P.S.: Please, Adobe: Let us choose a) where AMM downloads its files and b) don't blindly assume everyone's got plenty of disk space on C: to extract gigabytes of data.
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