Problems after upgrading to iTunes version 6

Hello,
I've been going through the threads a lot since I have had problems after upgrading to iTunes v. 6. It looks like a lot of people have had the same issues, and I have tried some things that were recommended. After I upgraded, iTunes would not open. I tried:
1. deleting sidb file
2. doing the msconfig thing suggested in discussion boards
3. going into safe mode and deleting 4 and 6 letter weird files in DOS - I found 3 that I deleted
iTunes worked after this -- then I bought a song and it said my computer was not authorized, after I authorized computer (that never happened before), iTunes worked for about 15 more minutes and then closed down abruptly. I haven't been able to open it since.
I also downloaded Spybot search & destroy and that did not find anything. I am using McAfee, and have scanned for viruses with McAfee and AdAware.
Now, when I restart my computer, a bunch of windows pop up with Chinese/Japanese looking characters and say that device (I think) was not found. I seem to be able to use everything except iTunes and Quicktime. When I open the Task Manager, iPodService.exe and iTunesHelper.exe and qttask.exe are there, but when I click on Quicktime or iTunes the file flashes in Task Manager and then disappears.
I'm not sure where to go from here.
Any help would be apppreciated -- I'd like to be able to open iTunes!

Hello,
I used Nickroo's post:
I was able to get iTunes launched (with the help of Tech Support) in a very unsafe environment. I owe it to those who may need this after me. It will get you going, but you will be extremely vulnerable to internet virus assaults. Please do not use this approach, until you have exhausted every other available solution for your issue in the KB.
There are three Steps 1) Uninstall 2) Disble and 3) Reinstall.
UNISTALL Uninstall iTunes using Windows utility Add Remove Program available in Control Panel.
DISABLE Disable all third party System Services and Startup Items using using MSCONFIG utility as described in Service Document http://docs.info.apple.com/article.html?artnum=302538
RE-INSTALL Re-install iTunes6 + QT7. Launch it under the Selective Startup Option.
It worked ! You realize among other things at this point you have your Antivirus and Firewall disabled. When I started my computer in the Normal Startup Option, iTunes fails to work again. So I have ahead of me the long and ardous task of ruling out the service that is causing conflict with iTunes6. Then work with the software vendor to arrive at a solution.
This seems to have worked so far- I haven't started to go through ruling out what made iTunes not work; I also haven't tried to connect my iPod or burn a CD, so we'll see.
Windows XP

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