Problems After Windows 8.1 Upgrade

Hi,
I am having the same problem as others on this forum.
I have uninstalled and reinstalled all the related software without any positive result. This is annoying.
Please get this fixed ASAP.

Hi GerardJ,
Welcome to the HP forums!
I understand you've been having some difficulty getting your printer installed after upgrading to Windows 8.1. I'm sorry to hear that, but I will do my best to see if I can help out, I just need a bit more information as to your setup.
1. Which model HP printer do you have?
2. How is the printer connected to the PC?
3. You said you are having the same problem as others, what problem would that be? What is going on that you are uninstalling and reinstalling the printer?
4. What operating system did you upgrade from? Was everything working on that operating system?
Have you tried downloading and running the HP Print and Scan Doctor to see what diagnosis it has to offer? If not, please give that a try and let me know the results. If it fails on anything please let me know where.
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

Miix 10 - Graphics, sound and general performance problems after Windows 8.1 upgrade

I upgraded to Windows 8.1 from 8 (tablet Lenovo Miix 10) and I encountered the following problems:
1. It wasn't possible to install an update of Intel Graphics Media Accelerator Driver through Windows Update. This update was "available" until I downloaded the new chipset drivers from Lenovo support.
2. Some times after returning from standby, It displays the message that the graphics card had crashed.
3. I have encountered several problems in these applications:
a) Twitter: When I scroll up and down my timeline the flow is not smooth. When I stop the scrolling to see a tweet the display does not stop, but it does a small "jump" in the direction that I was scolling before It returns to the point that I had stopped scrolling.
b) Fresh Paint: It is impossible to draw something. I cannot describe the problem, but it is exactly what happened also to this guy: http://answers.microsoft.com/en-us/windows/forum/windows8_1-winapps/fresh-paint-81-unusable-and-bloc...
c) In Solitaire I encountered the same problems with this guy: http://forums.xbox.com/gfw/xbox_on_windows/l-o/f/3066/t/1467072.aspx
3. In general, after the Windows 8.1 update the feeling I get when I use my tablet is that it has become more slow and unresponsive.
What is the cause of these problems? Will they be solved after the release of new drivers and when?

Hi
the GFX issue can be resolved with this post,
http://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Miix-10-quot-Display-Driver-stopped-respo...
the other issues ive not experienced!
i felt my tablet was very stable and fast, bar the GFx problem, (bearing in mind its a Atom)
id advise removing any apps you dont require,
doing a C Drive Clean up, (right click C drive,properties, disk clean up, then system disk clean up.)
then also doing a Defrag button in tools (it wont Defrag as its SSD, but it will TRIM the disk, (its done weekly by default anyway..)

T410 - Keyboard problems after Windows 8.1 upgrade

Hi to all!
Recently i'm facing huge problems with the keyboard of my T410.
The Laptop shuts down when I press "Alt Gr", if I press shutdown - the screen spins several times before shutting down, if I use the arrow-keys the screen also flips, the normal letter-keys won't work at all. Every pressed Button makes a little beepsound.
The scrolling-funktion on the touchpad doesnt work either.
Using an USB-Keyboard / Mouse, I have no problems at all.
I have installed the latest drivers and bios-update.
This problem is there after I upgraded windows 8 to windows 8.1. All windows-updates have been made.
Do you have any tips to use my Laptop as a laptop again? At the moment I have a small desktop PC as the laptop won't work without usb-keyboard and muse.
I looking forward to your replies. Best regards

I don't no what in-place means but I installed the Upgrade to 8.1 via the Windosw Store on a running Windows8 system.
I just re-ran System Update in the latest version, checked windows updates, checked the drivers via the lenovo support page manually, latest bios...but still doesnt work.
In the Windows 8.1 Tested System List from the lenovo homepage which I just found is the T410 not listed. So I assume it could be a compatibility problem.
Back to Win8?

Problems with Twist Before and after Windows 8.1 Upgrade

I'm not sure if this is a problem on Windows' end or Lenovo's, but here it goes. Problems AFTER Windows 8.1 update:
1.) When I close the computer, even though the power management settings are set to put the computer to sleep, it only goes to sleep about 50% of the time. If I don't catch it, that means the battery will drain completely while I'm under the impression it's sleeping. The kicker is, even if I do catch it, I can't get the computer to turn back on. The screen stays black until I hold the power button down and force the computer to turn off and restart it.
2.) iTunes will not open. I don't get any numbered error message, just a message that it failed. I've tried running iTunes in compatibility mode, and I've uninstalled and reinstalled it, to no avail.
Problems BEFORE:
1.) When I first got the computer, it was super quiet. Now the fan is pretty loud and buzzy. It seems that it may even be brushing something, because if I push the bottom up ever so gently, the sound goes down by half. Not a huge issue, but especially noticeable when I'm in tablet mode.
I know that at least the last one isn't a unique problem. I can kind of live with that, but the first two are really driving me nuts.

I made the mistake of loading W8.1 on my Twist without realizing how raw and bug prone the preview really could be. The backout would require reloading a lot of applications, and this is not my primary PC, so I am toughing it out. Saw updates load. Current build is 9431.
I am currently uninstalling software and updates until I get a stable environment again. Here is some general feedback...
I have not had an issue with the Lenovo System Update running. I suggest you do ONE update at a time.
50% of the shutdown/reboots fail and I need to hard power off with the power button
Manually loading the latest Intel video driver software caused MAJOR problems. Many programs simply did not run and everything was locking up. Backing that out motivated me to remove other stuff. The Lenovo System Update is offering to install a driver which I will attempt after all other firmware and drivers are updated.
I use the Classic Shell v3.6.8 on the desktop. I thought the 8.1 would return the start button, but I assume that Classic Shell is overriding that.
Like others, I have had trouble getting the Juniper VPN software to load and work. Trying to back everything out, but the virtual juniper nic is still showing up in the device manager.
I am usually a reader of discussion forums and not a poster. I will do my best to post my resolutions as well as issues.

My laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade,

my laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade, driver on your website fails to setup at 83 % with an error message

Welcome to the HP Forums MillaMagia,
I see by your post that the USB isn't being recognized.
I can help you with this issue.
Are you using the same USB cable? (known good USB cable)
You want to use the normal USB slot 2.0 cable and not the latest USB 3.0.
USB 3.0 are supposed to be backwards compatible.
Try another USB port on the Laptop, some of the USB ports are more powered then others.
I have provided a document to see if the printer is partially recognized in the device manager, which is causing the printer not to be recognized again. (the uninstall from the CD should have removed the entry and the printer from the registry)
Leave the printer turned on and the USB cable connected directly to the computer and the printer's power cord directly into a wall outlet.
How do I get into Windows Device Manager?
Here is a document for Identifying problems in Windows Device Manager.
Check to see if there are any hardware driver conflicts, you might see a ! mark or a red x beside a device with a conflict or unknown device, look under universal serial bus controllers, look for USB printing support or mass storage device, delete the entry by right clicking and select uninstall, OK.
Let me know how it was listed. (screen shots welcome)
If this is a Laptop then check the power management settings.
Access the device manager. Windows 8-How do I access the Device Manager.
Select universal serial bus controllers from the list, for each USB root hub, right click and left click on properties, for power management remove the check mark for "Allow the computer to turn off this device to save power". It allows the computer to limit or turn off power for this device.
Disconnect the USB, run the full uninstall and reinstall the printer software again.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Video flicker after windows 8.1 upgrade

after windows 8.1 upgrade video flickers on and off
i belive i need to re-install video drivers however the machine is unuasable
have tried to get into safe mode but no luck
ideas ??

Try turning on atuomatically search windows update for driver
http://windows.microsoft.com/en-ca/windows7/automatically-get-recommended-drivers-and-updates-for-yo...
Go to device manager and go to graphics adapter and right click your adapter and update driver software.
http://pcsupport.about.com/od/windows-8/a/update-drivers-windows-8.htm
Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

I have blank screen, only mouse pointer working after
windows 8.1 upgrade on HP Pavillion 15-e005sv.
Any help please.
This question was solved.
View Solution.

First of all you need to get into safemode
for that press f8 or del key while starting the computer
then you will get many options there you must go to safemode
Secondly ,after getting to safemode go to 1.control panel ->2.Device Manager->3.Disable AMD HD Graphics
Thats all
then restart your computer to get into normal mode
May be if you upgrade your amd hd driver your black screen problem will be gone

Battery #2 not present after windows 8.1 upgrade

battery #2 not present after windows 8.1 upgrade. I am using sony vaio laptop model VPCZ2390X

Hi aalmoeen,
Thank you for visiting Sony Community!
I assume your computer has an extended battery pack, right? Are you using a genuine Sony battery packs? Please follow these steps to isolate the issue:
Power Cycle
Turn off the laptop -> push and hold the battery off button for 5 seconds located on the bottom of the laptop. (You may use safety pin).
Remove the battery pack and install it once again. Test the laptop again.
Remove the battery pack -> push the battery off button -> install the battery pack once again.
Reset BIOS
Run Vaio update and Windows update.
Make sure you have the updated drivers and software, check on eSupport website.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Hope these steps help.
Thanks,
Vincent
If my post answers your question, please mark it as "Accept as Solution"

Problem with Reset/Refresh after Windows 8.1 upgrade

When I try to do a Refresh or Reset on my Helix after it has been upgraded to 8.1, I receive a message to "Insert Media. Some of the files are missing." Does anyone know how to fix this?

I have same problem, there are some solutions on my thread you can check them out if you like.
http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Unable-to-Reset-Refresh/td-p/1533410

Unable to start after Windows 7 Pro upgrade, am I crazy?

I'm now on my fourth try and I'm about to lose my patience.
I purchased a T400 6475-B14 with Vista, 32 bit. I purchased a copy of Windows 7 Professional upgrade. I am installing the 64 bit disc. Currently the machine has 2GB of ram, but I ordered 4GB (2X2GB) of RAM from Lenovo and it should be here in a few days. Additionally, since the machine is still under warranty Lenovo is sending me the restore discs (I think that's what they are called) and they should be here in a few days as well.
On my three previous attempts I upgrade the OS and everything seems to be fine. However when I go to the Lenovo site it can't detect my system. That seems a bit odd, but I can deal with it. I put in all of the machine info and download the Toolbox. Once I did that tells me to download the System Updater, but for some reason it forwards me to the link for Vista/XP. I then manually find the System Updater, Win 7 64 bit, download and install it and it finds and installs the PowerManager, Connections, Recovery and Repair, etc.
I don't seem to have any problems until I shut down the machine. When I go to restart, the machine hangs at the 4 color Microsoft logo. After a few minutes (5-10) it gives me the option to try and restore to a previous point and fix the machine. However each time it tells me that the system is unable to repair itself. I then reboot and hit the F11 button at the THINKPAD screen and restore to a previous version.
Last night, after the two previous restorations failed to give me a stable machine I completely reinstalled the OS. Everything seemed to be working fine again. However this time I rebooted after each update, to see where the problem might be.
I had downloaded all of the System updater info except for the R & R and C++. I installed C++, but it didn't require a restart. I think installed the R & R, installed it and then machine rebooted.
Then the same thing happened again!!!!!!!!
I went into the diagnostics and it came the the following:
Root Cause Found:
A recent driver installation or upgrade may be preventing the system from starting.
Repair Action: System Restore
Result: Failed. Error code = 0x1f
Repair action: System filed integrity check and repair
Result: Failed. Error code = 0x490
Time taken = 945178ms
I'm going to re-install Windows 7 again, but this is starting to really drive me crazy (granted it's a short road, but still!).
Can anyone help me understand what I'm doing wrong? I'm not trying to do anything crazy and I'm following the instructions to the letter but I still can't seem to get my system to work!!!!!!
Any/all help would be greatly appreciated.
Cheers,
GBA
Solved!
Go to Solution.

Hi,
You are doing (trying to do) exactly what I did when I punted Vista (good riddance!) and updated to Win 7 Pro 64 on my T400. I don't see anything obvious that you are doing wrong. Here's what I did:
Installed Win 7 upgrade as a clean install. Then ran Windows update. Then installed ThinkVantage System Update for Win 7, and let it do its thing, No problems.
Is that the updater you installed?
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Problems After Win 8.1 Upgrade - Two Additional Partitions Both With Same Volume Serial Number?

An update from Win 8 Pro to Win 8.1 Pro has occurred automatically on one of my machines.
Prior to the upgrade (from memory) the machine had an OEM Partition (40MB), EFI System Partition (500MB), Recovery Partition (8.17GB) and OS (C:) partition. Only the latter was visible in Computer.
After the 8.1 upgrade there are two additional partitions, Recovery (500MB) and Recovery (450MB). All the partitions are now displayed in This PC as drives except the 40MB OEM Partition.
When viewed in This PC both the two new drives (that appear to equate to the new partitions) show as 499MB each with the same amount of free space. In Disk Management the first new partition is shown as 500MB and the second as 450MB.
I have SugarSync installed on this machine and since the upgrade it is displaying an error telling me it won't work because the two new drives have the same Volume Serial Numbers.
Clearly something has gone wrong with the upgrade:
Is there any way to resolve the Volume Serial Number conflict?
Is there any way to stop all these drives appearing in This PC?
Do I need the two new partitions and if not how can I get rid of them?

There is a fourth path to upgrading to Windows 8.1 provided by Microsoft. Microsoft have been displaying automated reminders from time to time on Windows 8 computers that Windows 8.1 update is available to download - from these reminders it is possible to
choose either Install or Not Now. Just recently these reminders have changed, they are instead notifying the user that the Windows 8.1 Update will be installed automatically or the user has options to postpone the installation for 1hr, 2hrs, etc. The
user of this computer tells me she went away from the machine and Windows 8.1 update installed automatically from one of these prompts.
I have seen these installation prompts on several of my customer's computers and they are not malware related (I deal with malware removal every day and would recognise this). However, I have scanned this computer with Bit Defender and MalwareBytes and there
are no infections present.
The only difference between this Windows 8.1 Update and the others that I have carried out is that it wasn't controlled and therefore I wasn't able to disable the security software (Bit Defender Internet Security 2015). This may be the cause of the problem.
I've uploaded the two screenshots you asked for - the two new drives are W: and Z: and SugarSync is reporting that they have the same Volume Serial Numbers. Note: X: and Y: were not visible prior to the upgrade.
There are two Windows Update logs at C:\Windows\ so I will upload both.

Timeouts and connection problems after 5.1(2) upgrade

AIM/chat and some other programs are having timeout/connection problems after upgrade to 5.1(2). I am using S241 also. The connection problems stopped when the IPS was set to bypass. Rebuilt IPS and left sigs at default settings and problem is still happening. I am not seeing any of the IPs that are having the problem in the Event Viewer or on the Events in the IDM.
Any known issues with the 5.1(2) that would cause this type of problem?

I don't know specifically, but I did notice that 5.1(3) was released today.

Sound problems after iOS 4.2 upgrade

Experiencing very poor sound quality after iOS 4.2 upgrade. Bad eq, left channel dropping out, sounds like heavy reverb. Exists with iPod and pandora apps. Tried adjusting eq in settings. Any one else having problems?

Yep I just upgraded to new OS 4.2 on iPhone 4 and I get this static buzz sound when talking to people it's really annoying and sound quality is terrible. What happened? I went back to the shop and they said it's the upgrade and that there is an issue with it. They also said there is no point leaving the phone with them as they can't fix it that it's upto apple to release a patch for the problem. Can we get a fix for this soon before I damage my ears?

Dictation problems after ios 8.2 upgrade

I rely heavily upon dictation.   2 problems occur (at minimum) after ios 8.2 upgrade to iphone 6. .
1. I wasnt going to add this dictation bug (feature ;-)) b/c couldnt reproduce the seemingly safari bug when got home, but as I was dictating my first sentence for defect here, it happens in this text box on any line. :-(.
    1. Problem is as soon as dictation types in word Or words, when I hit done, it erases what was just dictated! Happens on even just ine word. (So having to manually type all of this n I stink at typing ie, time consuming).
    2. I can paste characters from noteoad into here...so must be dictation relateD...it seems.
2. In the calendar textbox, when I dictate a new event (doesnt happen in location textbox) and the last character before it fills up the end of textbox (just before the "x"), it automatically does "done" for me (the beep sounds), it stops dictating, but more annoying is it will no longer allow me to continue dictating in that new event's top textbox. That means I HAVE to type n I stink at that. To reproduce I simply:
1. press the microphone.
2. Type in only numerics 1 thru 17....it will dictate to look like this: 123 456-789-1011 1213 1415 1617
3. "Beep/dong" noise because it hits the end of characters alowed it seems n decides it is "Done".
4. press the microphone
   5. "Beep/dong" noise because it wont let you dictate any more of anything said.
I Couldnt find the entry where google shows someone with what looks like same issue/bug/defect/feature # 2, so entering this.
I Have warranty but cant figure out how to get phone support for iphone (only mac ...last year).
I don't seem to have this problem using i notepad in phone when he gets to having to wrap. :-)
I Have not trieddictation on my mac...yet.
CAn someone help on these issues please? Thanks!

Hey Markwoody,
Wow! That definitely sounds frustrating, but good job so far isolating and troubleshooting the issue. We have a few more steps that we can try in an attempt to resolve this issue:
First, it sounds like you have tried restarting your phone. Let’s try a reset instead:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/ht201559
How to reset
- You should reset your device as a last resort and only if you can't restart it.
- To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If the issue persists, we’ll want to restore your device to factory settings and test once more. You can backup your device, but be sure to restore it as new first for isolation purposes, as restoring a backup can sometimes restore the same issues that you were experiencing before.
Use iTunes to restore your iOS device to factory settings - Apple Support
http://support.apple.com/en-us/HT201252
Thanks,
Matt M.

System won't turn off, restart, hibernate or sleep after Windows 8.1 upgrade

Help, please!!
Two days ago in windows 8 store popped up an update to windows 8.1 for my pc. I am an owner of two notebook PC-s, both Lenovo, G580(which upgraded successfully without any issues, also it has intel inside) and G585(which upgraded without any issues, untill
the set up completed and it booted up, it has AMD)
So the AMD one, Lenovo G585, refuses to shut down, restart, sleep or hibernate, the only way to shut it down is to force it to turn off, meaning i have to press the power button for a couple of seconds. Along with other issues this is the only one i wasn't
able to resolve. I have contacted my Lenovo support and they said there is nothing they can do and that i can only wait for an update... and in the meantime am i supposed to let this windows 8.1 upgrade
mess up my new notebook?
Ok, so i was stupid enough not to run windows 8 backup before i started this update, silly me, thinking what could go wrong, it's not like M$ described this upgrade as something like evolution of the century,
but enough about that, i have tried every possible solution, updated my drivers, run admin cmd and typed powercfg -devicequery wake_armed - it displayed NONE, typed powercfg -lastwake - it displayed wake history count - 0, i tried entering BIOS and checking
if there is anything in there i could possibly change, found nothing, tried disabling hibernate, still nothing, and each time i try putting my pc in one of those states the screen turns off, and it all seems like the pc will any moment and yet nothing it just
stays on for countless hours unless i once again force it to shut down, also when in sleep mode no keys work for waking it up, mouse and keyboard are meaningless, the only button that works is the power button which turns it off completely and then i can turn
it on all the way from the begining, so far at least that makes me happy, but continuing like this i will mess up my PC.
PC specs:
OS - Windows 8.1 x64, came preinstalled Windows 8 x64
Processor: AMD E-300 APU with Radeon HD Graphics 1.30GHz
RAM: 4GB
Microsoft, any solutions to this one?

Last week I put a new hard drive in and loaded Windows 8 instead of Windows 7 (which I was previously using), it is a legit copy I had purchased and downloaded from Microsoft when Windows 8 first came out. I had problems with activation, called Microsoft
and they remotely connected fixing the problem. Sleep Mode worked until it did the 8.1 upgrade.Now the System will not turn off, Sleep or Hibernate. If I go to Sleep or Hibernate, the monitor turns off, hard drive turns off, but the fans are still
running. Try to wake up with mouse and nothing happens, have to hit the restart button. If I try to shut down, it does the same thing, I can only shut down by holding the button. I have tried everything suggested here, nothing has worked.
I would reload, but don't want to have to go through the problem of activating again. The system32>sfc /scannow found nothing wrong, network adapter is not allowed to wake the computer, sharing turned off, and disabled the hybrid-shutdown-feature.
Computer has been scanned and re-scanned, not infections. Video driver was re-installed. I have checked all settings in BIOS.
I was hoping that someone has found a solution to this problem.
Intel Pentium D CPU 3.73GHz
8.00GB RAM
NVIDA GeForce 9800 GT x 2 (SLI)
64-bit Windows 8.1 Pro with Media Center
No pen or touch input

Problems After Windows 8.1 Upgrade

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