Problems After Yearly Creative Cloud Membership Renewed

After my Creative Cloud membership renewed last week I have been unable to access the Adobe Software that is part of the Creative Cloud.  The last message box I received asked for a serial number.  How can I get that information so that I can againuse the software?  I thought my membership automatically renewing meant my usage of Adobe products would not be interrupted.

Did you pay for your renewal, and does that show on your Adobe account page?
https://www.adobe.com/account.html for serial numbers or orders on your Adobe page

Similar Messages

  • I want discontinue my yearly Creative cloud membership... that expiries in 1mo+1day from today

    I want discontinue my yearly Creative cloud membership... that expiries in 1mo+1day from today, at just 2 days prior expiry, what to do?

    Hi lsepolis123
    After the October charge is processed I can cancel the membership which means it won't renew after November 27th but you'll still have full access until then.
    Let me know if you want me to do that.
    Thanks
    Bev

  • Lightroom 5.7 problem after installing Creative Cloud Photoshop 2014 Trial.

    My Lightroom was working fine earlier today. However I wanted to edit some photos from my new Fuji x100T in Photoshop. When I tried to go into my CC 5 Photoshop, it wouldn't load the photos because my Camera Raw Plug-In wasn't up to date and when I tried to update it, it wouldn't update it for CC5 past the version I already had which is 6.7. So I broke down and downloaded the Photoshop CC 2014 trial so I would have the most recent Camera Raw Plug In. After installing it, I tried to open Lightroom and got the message: "Configuration Error. Pleas uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help and mention Error 5. I have never had to uninstall a Lightroom version to be able to install an upgrade and I am concerned about losing information (presets, ratings,Maybe photos) if I do. Not sure why I am getting this message for a program which was working perfectly up to the moment I installed the CC Photoshop Trial. Help! I have work I need to do in Lightroom (and Photoshop) tonight and it is a big problem that I can't use Lightroom.

    Hi Jeff,
    Thank you for your reply.
    No, I am not using Windows. I’m using Yosemite 10.10.2 on a MacBook Pro.
    I ended up trashing (There was no “Uninstall" option) my old Lightroom (which was 5.7), reinstalling Lightroom 5 and then upgrading it to 5.7. Now seem to be working alright.
    I uninstalled Creative Cloud 6 and went back to using CS5, using Lightroom to render the files, since I can’t use the latest Camera Raw versions with CS5, so I could work on them in Photoshop. Not an ideal solution. I wouldn’t mind upgrading to CC6 but not if it messes up everything else.
    Quite honestly, I don’t understand why an Adobe user should have to depend on other Adobe customers for answers about Adobe problems. Adobe should have a strong customer support group to handle these problems, particularly when they are caused by Adobe. I have been an Adobe customer for at least 10 years. I like the products but the customer support needs to be improved. Apple does a better job.
                             Joanna

  • Creative Cloud membership renewed but not active, Mac

    I'm a college student who purchased Adobe Creative Cloud for free through my school. This weekend, I renewed my subscription, apparently successfully; however, when I tried to open Photoshop today, I received an Adobe pop-up telling me that I had to renew my subscription at the Subscription Manager on Adobe ID. When I went there, it said that my subcription had expired, and I couldn't click on anything to renew it. I use a Macbook. Please help--I need to use Photoshop today!

    Did you pay for your renewal, and does that show on your Adobe account page?
    https://www.adobe.com/account.html for serial numbers or orders on your Adobe page

  • After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability

    After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability to use the software that was loaded to my PC?

    Short answer: yes.
    See also http://www.adobe.com/products/creativecloud/faq.html#general-info
    If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
    When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.

  • Hi, if i buy  Creative Cloud membership (one-year) . is that means that i will pay monthly and after one year of payment i will own the product?

    Hi, if i buy  Creative Cloud membership (one-year) . is that means that i will pay monthly and after one year of payment i will own the product?

    It's a subscription, not a rate purchase. You never own anything. You have to pay to keep using the product.
    Mylenium

  • Does Creative Cloud membership (one-year, prepaid) have after effects

    how much programs does the Creative Cloud membership (one-year, prepaid) have ?
    cause I need Ph , Ai , Ae and Au !

    Q&A: What applications are included in Adobe Creative Cloud? | Creative Cloud User

  • When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

    Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
    Anyone have an idea of how to eliminate request to renew my subscription?
    If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
    Thanks,
    Tim

    Hi Tim ,
    Please refer to the following link to cancel your subscription of Creative Cloud .
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • Discontinued my creative cloud membership, and installed Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a self standing program. What do I do?

    Discontinued my creative cloud membership, uninstalled Acrobat XI, and installed a brand new, purchased version Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a free standing program, and it IS installed. What do I do?

    You may need to uninstall the Cloud (not just stop using it) and then run the Cleaner to remove all vestiges... and then reinstall Acrobat
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

    I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!  How can I reconstruct the automatic login and have the right days remaining number?

    bridge_system_error,Please try the following steps.
    Delete the opm.db file from the following location based on your operating system.
    <user account> is your user-specific folder Mac OS:
    Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Windows:
    C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
    Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    (if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
    Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
    Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

  • Creative Cloud membership (one-year) expired

    Good afternoon, I have a problem I cannot solve, have the signature of Creative Cloud membership (one-year) and for personal reasons I could not pay tuition on time so I put the value in Abobe asociado card but did not make the charge, and the plan has expired and cannot rescue him. How to Make it?

    Moving this discussion to the Adobe Creative Cloud.
    Centro de ajuda pedro for any to update your payment information please contact our support team directly at Contact Customer Care

  • Does Adobe automatically charge you after your free Creative Cloud membership expires after 30 days?

    Does Adobe automatically charge you after your free Creative Cloud membership expires after 30 days? Does Adobe warn you about this?

    Did you provide a credit card number as part of signing up for the free trial?

  • Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

    Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • After trial version expired and purchasing creative cloud membership programs still will not open

    I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago.  I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver.  I installed a patch for the download manager that did not work as well.  I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!!  Please help!!

    I don't think these issues pertain to mine.  There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription.  Its like it can't see it for some reason.  I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
    From: [email protected]
    To: [email protected]
    Subject: After trial version expired and purchasing creative cloud membership programs still will not open
        Re: After trial version expired and purchasing creative cloud membership programs still will not open
        created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5162797#5162797
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5162797#5162797
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5162797#5162797. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Do NOT wish to renew my Creative Cloud membership, where can I cancel?

    Hello folks,
    I have an Abode Creative Cloud membership, which will complete 1 year this week. I have not been using any of the desktop software for at least the last 5 months and do not wish to continue with the membership since I do not need them any more. My next payment is scheduled on 23/06/2014.
    I can not find the "Cancel" option in the member plan details as mentioned in Cancel your membership or subscription | Creative Cloud under **To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below.**
    Could someone kindly guide me to the right place, or if someone from Adobe could cancel my CC membership, I will be very thankful to you.
    Beverley Gray, Rajshree, Gurleen_K
    Thanks in advance,
    Sumit Datta

    Rajshree
    Hi there, same as OP. I cannot cancel my plan. This should be fixed.
    Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
    Thank you.
    Ryan.

Maybe you are looking for

  • Why is this so hard to use?

    All the iLife software is a breeze to use. My grandmother can even manage her pictures and music using iTunes and iPhoto. So why is GarageBand so freaking complicated. I have no idea how to do anything in it. Earlier, I wanted to create a dance beat

  • ITunes stopped using my library and data on an external drive suddenly.

    My iTunes folder is on volume H:\itunes since years. Today when I startet iTunes, all setting were resetted, the library was empty (apart from those cloud songs) and the path to the folder was set to C:\user\mymusic... When I set the path in the sett

  • Powerbook not sleeping

    I know this is a perennial favourite but I thought I'd see if there were any easy solutions out there ...! My powerbook has recently stopped going to sleep unless I manually put it to sleep via the Apple menu or power button. I've scanned the discuss

  • Exchange rate maintainance as per company code or ledger in OB08

    Hello, Is it possible to maintain exchange rate as per company code or ledger in exchange rate table. If not, please suggest any other alternative where I can maintain exchange rate as per company code or ledger. Regards, Tapan

  • Back to NW.

    Hello to all, I am getting back to administering NW, been away from the technical side for a while, so really getting back to technical in general. When I left about 4 years ago, I was administering NW 5.1 with no Zen capabilities.. I have taken a jo