Problems Connecting Device To Desktop Manager and Apploader.exe

Just got a new BB8900 last Friday. On Monday, I encountered a Reload Software: 552 error code and after checking online forums for options on how to fix I ultimately had to reinstall the operating system and reinstall new apps that weren't archived by the reinstall process. Because I feared getting this error again whenever I rebooted the device, I immediately made backups every hour as I was reconfiguring the device and adding back my apps.
Today I was going to do another backup for good measure and once I connected my Blackberry to the computer with Desktop Manager running, Desktop Manager crashed and gave me the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.0.11
Fault Module Timestamp: 4a4bd539
Exception Code: c0000005
Exception Offset: 000d68f5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c4a7
Additional Information 2: 473b2e845affd1758ca8e66121386d63
Additional Information 3: 83e8
Additional Information 4: 72466a8a5092651f7fe609f9ec3f3489
I then tried the APPLOADER.EXE program locating in program files/common files/research in motion/apploader. I had used this program yesterday to try to delete applications 1 by 1 with the hope that one application was causing the 552 error. Now for some reason this program also is having a problem noting the following in the error log file:
Read from location 1010fffc caused an access violation.
I've looked through multiple forums and haven't found a solution. What I can tell you is this:
1) The phone is working fine but I fear rebooting the phone and getting another 552 error (there were two apps deleted that will be fully deleted on reboot). Would hope everything is fine but I've had two of these 552 errors within 24 and the second one came without any warning. If I get this error there is no way to get to my backup since I can't connect to DM without it crashing.
2) It doesn't appear to be a sync issue but I deleted the Intellisync folder anyway and it didn't fix the problem.
3) Have rebooted my machine with no change to problem.
4) Have reinstalled DM Version 5 (this time without the Roxio Media software) with no change to problem.
5) Because I now get an error when connecting to DM and trying to run apploader.exe, there appears to be a setting on my phone that might be causing the problems (I have no idea what it may be but the APPLOADER program notes a location violation so maybe the Blackberry software is confused about where to find my Apps?)
6) The BlackBerry device manager works fine and notes my device and applicable serial number.
After my last backup yesterday I probably only installed 3-4 other apps that I had lost and organized/moved folders around on the phone. So getting this problem so soon after everything was working fine is mindboggling.
Solved!
Go to Solution.

Another Update:  I seemed to have found the problem.  While RIM support recommended I do a device wipe I pushed back since the rest of the phone functionality seemed to work fine.  I opted to begin removing applications from the phone one by one and then trying to connect to Desktop Manager. 
Once I removed the ZDNet Tech News For IT Professionals and rebooted the phone, I was able to connect and do a backup. I'm sure this app works fine for almost everyone else, but for some unknown reason (maybe it conflicts with another app on my phone), Desktop Manager did not like it and shut down. I initially reinstalled it again and was able to do another backup but an hour later Desktop Manager shut down again (perhaps in doing an update on news it creates a conflict with Desktop Manager).
Anyways summary of learnings since my issue seemed to be somewhat uniqueCurve 8900)
1) If Desktop Manager shuts down and you've tried other solutions on forums such as deleting the Intellisync folder and reinstalling Desktop Manager, try deleting applications 1 by 1 and rebooting the phone before trying to connect again to Desktop Manager.
2) If you have had this problem, do frequent backups and keep track of what you add to your phone so in case there's a problem you know the most recent apps to remove (in my case I couldn't get to my latest backup since DM would shut down with the app conflict).
3) Only consider a device wipe if you have exhausted your apps removal testing.  Apps which came on your phone which note the vendor in the About section of the app as RIM should be fine.  Also while apps on AppWorld are being offered by BlackBerry there is no certainty that they will work on your phone.

Similar Messages

  • Installation and Connection Error with Desktop Manager and Curve 3G

    I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125)  which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error   "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT"  now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...  
     Can someone tell me what exactly might the problem?? any reply will be appreciated..

    I encountered the same issue, Not sure if you'll have the same results, but all i did was enable windows updates, and did an automatic driver update from the web (as in from windows updates) and after a reboot, all was back to normal.
    hope that helps,

  • Desktop manager and Phone will not connect

    Why will my phone not connect to my desktop manager? Please help me?

    Are you still experiencing this issue? Have you tried using another USB port or USB cable to connect? If so, try uninstalling and reinstalling Blackberry Desktop Manager for Mac. http://bbry.lv/cjrGPM
    Once your BlackBerry connects with the Desktop Manager, you may want to do a clean application load to resolve the issues your device is having. http://bbry.lv/aKuQoN
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • I'm having a problem connecting my BlueRay DVD player and other non-Mac devices to my wireless network. Is there a limit on the number of devices I can connect to my AirPort? I never have a problem connecting an Apple device (AirBook, iPad, etc).

    I'm having a problem connecting my BlueRay DVD player and other non-Mac devices to my AirPort Express network. Is there a limit on the number of devices I can connect to the wireless network? I never have a problem connecting a new Apple product (AirBook, iPad) and even a basic laptop. Thanks for your help.

    The AirPort Express Base Station (AX) can support up to ten (10) simultaneously connected Wi-Fi clients.

  • TS3048 I have two iMacs 6 feet apart. One has no problem connecting to the wireless mouse and wireless keyboard. The other can"t seem to find either device.

    I have two Imacs 6 feet apart. One has no problem connecting to the wireless mouse and keyboard. The other indicates it can"t find it"s wireless mouse and keyboard.

    Hello:
    A Bluetooth device may only be connected to one thing at a time.
    Barry

  • Initial sync between Desktop Manager and 8320 does not recognize internet connection

    Am unable to do an initial sync between Desktop Manager and BB Curve 8320.  Am getting error The computer must be connected to the Internet in order to initially configure synchronization settings. Please ensure that you are able to connect to the Internet and try again.  Tried with version 4.3 and 4.6.0.12.  I have a broadband connection that is always on and have also tried wirelessly.  Any suggestions are appreciated.

    Hi,
    First we need to do a clean install of the DM you have on, this will clean up the other installation as well,
    http://www.blackberry.com/btsc/search.do?cmd=displ​ayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub​...
    After you are down download DM 4.5 with NO MEDIA MANAGER from here:
    https://www.blackberry.com/Downloads/entry.do?code​=A8BAA56554F96369AB93E4F3BB068C22
    Just for trouble shooting purpose, turn off firewall and virus checkers,
    Bring DM, go through the setup wizards, connect your BB and do a BACKUP first
    Let me know how it goes!
    Thanks
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Desktop Manager and Content Protection

    Hi,
    We've enabled content protection across all our devices via an IT policy. We are noticing that now, when some users try to connect to their devices via the desktop manager, the manager hangs.
    Is this just a coincidence or is there problems connecting to devices with content protection enabled?

    I'm glad I found this thread.
    I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
    I suspected it was Roxio when I watched it take 20 minutes to install.
    Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
    Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
    Matt
    Message Edited by mjsulliva on 04-03-2009 05:13 AM

  • Desktop manager and windows 8

    I have attempted to get desktop manager to work with windows 8 for months.  I have ensured that I have followed various instructions including enabling .net 3.5 without success.  I install the desktop manager and my computer recognises the playbook when I plug it into a usb, however, the blackberry software does not  connect to the playbook.  Have tried turning off avast antivirus without success.
    Can anyone helpl with an alternative, please?
    It works with my MAC computer but not with my windows laptop!
    alun.
    Thanks

    I have the exact same situation, and to make it worse I can't even get the desktop manager installed, let alone work.  I keep getting error message #1723.  It's hard to know whether it's a Windows problem or a Blackberry problem, although if it works on your Mac I guess it's a Windows problem.  I bought a new laptop and am having trouble with a lot of incompatibility problems with Windows 8.1.  I'll have to revert to my old Windows 7 laptop unless someone comes up with an answer.  Hopefully someone in the Community has one [fingers crossed]. 

  • Desktop manager and Desktop Software

    Is there a differnce bewteen desktop manager and desktop software?  I'm trying to find  a link to download desktop manager.  I was told by t-mobile tech support to run application loader and I need desktop manager in order to run that application.  The reason why i need to run the application is that my firewall setting is enable with the 'lock' icon and it's preventing me from running applications that need to connect to the internet.  I was told that running application loader would remove the lock icon so I can disable the firewall setting.
    Thank you,
    New BB user.  

    OK...so those instructions are...well...dated...they indeed are for the full Desktop Software. Basically they have advised you to update your BB OS to the latest version in the hopes that the lock on the firewall will be removed. They did discuss the backup, but I actually prefer to take a manual backup first, then let the automatic one go, but I still have that manual one just in case.
    I can't see what any of those jpg's are, so I'm not sure exactly what they are saying.
    Anyway, there are other possible causes, but it's not necessarily wrong to follow those steps...it's just that they may or may not work...and before you ask, it's impossible to tell you, at an internet distance, anything at 100%.
    If you prefer, here's a different method to update your OS:
    From a PC, you can install any OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure. You will also first want a clean and complete list of all of your add-on apps, including the source of them and activation keys.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry 8800 closes the connection with the desktop manager

    i have blackberry 8800... when i try to connect with the desktop manager 5.0 it connects flawlessly but after some seconds a message appears that your device has lost the connection with the desktop manager but even then the usb sign stil being showed infront of the battery indicatior... after some seconds of losing the connection, it connects again and disconnects again and this is goes on ....
    i need help please
    regards

    please help me . is theres any solution to it. done battery replacment reset. but nothing happens

  • Problems Re-install​ing Desktop Manager

    New to the board here and have a question maybe someone can shed some light on for me. 
    I'm running Vista Home Premium on my PC.  I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install.  Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one.  I had to download Windows Install Cleanup to delete the first copy.  The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop.  Clicking the desktop icon opened the second copy of BBDM!  I found it installed under a folder other than Programs.  I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
    Now...I went to download and install BBDM again and it will not install!  I have tried the CD and web download versions.  No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
    InstallShield Wizard Completed
    The wizard was interrupted before BlackBrry Desktop Software could be completely installed.  Your system has not been modified.  To complete installation at another time, please run setup again.  Click finish to exit the wizard.  
    I have tried numerous times to get the software to install, but no go.  Any ideas on how to get the install to work?  I appreciate any help you can give me.

    New to the board here and have a question maybe someone can shed some light on for me. 
    I'm running Vista Home Premium on my PC.  I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install.  Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one.  I had to download Windows Install Cleanup to delete the first copy.  The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop.  Clicking the desktop icon opened the second copy of BBDM!  I found it installed under a folder other than Programs.  I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
    Now...I went to download and install BBDM again and it will not install!  I have tried the CD and web download versions.  No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
    InstallShield Wizard Completed
    The wizard was interrupted before BlackBrry Desktop Software could be completely installed.  Your system has not been modified.  To complete installation at another time, please run setup again.  Click finish to exit the wizard.  
    I have tried numerous times to get the software to install, but no go.  Any ideas on how to get the install to work?  I appreciate any help you can give me.

  • Pbs wityh desktop manager and tasks / notes

    hello, I am a new user. under windows XP, I am having problems to synchronise using desktop manager ( 5) in setting up tasks in connection wityh outlook 2007 tasks .
    desktop manager is refusing the setting with a message : function OpenMsgstore failed.
    thanks in advance for any assistance.
    Alex

    have a look at this KB article for the solution to that error message
    http://www.blackberry.com/btsc/KB10737
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • I have forgotten my Password to be able to connect between my desktop Mac and Mac Book on my home network. How can I recover the password or change it?

    I have forgotten my Password to be able to connect between my desktop Mac and Mac Book on my home network. How can I recover the password or change it?

    The password used to log in to a user account remotely is the same as you would use to log into it locally. You can also use your Apple ID, so try that.
    To change your login password read OS X Mavericks: Reset a login password
    also OS X Mavericks: If you forget your login password

  • Desktop Manager and Roxio Media Manager Soooo Slow

    Desktop Manager and Roxio Media Manager are so slow. Why? Just getting them to open takes five minutes or more.

    I'm glad I found this thread.
    I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
    I suspected it was Roxio when I watched it take 20 minutes to install.
    Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
    Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
    Matt
    Message Edited by mjsulliva on 04-03-2009 05:13 AM

  • Downloaded blackberry desktop manager and won't run --er...

    downloaded blackberry desktop manager and won't run --error says this program can't run in dos mode

    Hi and welcome to the forums!
    Correct.  DM is a windows program. Do you get any error message? 
    Info please:
    BB OS - go to options-about; 3rd line down will read v4.x.x.xxx
    PC OS - xp, vista 32 or 64 bit
    DM version - lower left corner of home screen (or which version did you download?)
    Outlook version - 2003, 2007 etc
    Let us know.
    Message Edited by IrwinII on 08-05-2009 09:04 PM
    IrwinII
    Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Maybe you are looking for

  • Migrating database from 9i to 11g.

    I would like to know that I wanted to migrate from database 9i to 11g so what has to be done. Wheather I can direct import the 9i dump file into 11g or I have to run the database upgrade assistant. Regards Alpesh.

  • Portege 3440ct OS install problems

    hi there, Just decided to dig out my 3440ct that has Windows 98se on it, and reformat an update it with XP. It only has 64mb at the moment but i thought if all went well then i would upgrade to 192mb and whack in a bigger hard drive than the 6gb orig

  • How can I force iPhoto to store imported movies in a different folder?

    I currently have 20GB of AVI video that have been imported over time from my digital camera. I would like to store the videos on a separate drive and still have iPhoto manage them. Is there a way to do this? Am I the only one with this problem?

  • Unable to send texts to none iPhone users with my iPhone 6

    I am unable to send or recieve text messages from non iphone contacts of mine. I've looked under settings and my SMS option is on.

  • Colors change from Photoshop to DVD SP

    So I've been having this problem for a while now. My problem is that when I make a layered menu in photoshop and import the PSD into DVD SP the color of the picture is different. It seems to crush blacks and turn more magenta. I've found out that it